Mistake paying option

[Herzkeks91]

Hey there,

I got a new credit card and wanted to fill in the new information. Unfortunately the website shows a mistake every time I try to sent my new information. That also happens, when I want to take the paypal option! Do anybody know, what I can do now? Spotify says, that I have to fill in my new paying options, otherwise I will loose my premium account. I got that, but I really can not fill in any paying option because of the mistake of the website.

[Bearfootrecords]

Hi @Herzkeks91 thanks for posting in the Spotify Community!

Would you be able to retry the payment using a different browser, incognito browser or with a cleared web cache on your current browser? Failing that logging out of the app and resigning in may help. If not, I'd suggest contacting Spotify Care who should be able to help you with this and get you back into music! You can get them here, or through their facebook or twitter.

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

[Rleyva]

Hi

I updated the credit card information about 3 months ago and also received the same error and has been told in a message in that page  that no charge has been made to the new credit card, but the new charges were made to the new credit card since then (I have no charges to my old credit card).

The problem is that the credit card listed in my account is the old one, not the new one and today tried to upgrade to family premium getting the same error, so I'm trying to see if spotify already made the charge, but I'm still with the premium account.

[selma2]

Hi.

Spotify charge me 99 NOK every month after i upgraded to premium, but im still on free.

What do i do?

Rgds Kristin