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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156383 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156383 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10607 Views
  • 3 replies
  • 10 likes
  • Security
  • 10607 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506700 Views
  • 985 replies
  • 112 likes
  • Account
  • 506700 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124463 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124463 Views
  • 74 replies
  • 12 likes

how is it not possible to disconnect your facebook account from spotify

I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, delete my old subscription and backup all my playlist...

  • Newbie
  • I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, de...
  • Bearfootrecords
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 195 Views
  • 1 replies
  • 0 likes

Log in with Facebook

Good MorningMy Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14 Days in the outland.Please help me, i Love to listen...

  • Newbie
  • Good Morning My Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14...
  • Bearfootrecords
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! A random paypal payment

Hi, I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account. The thing is, I didn't, i almost never use spotifuggle. My account settings say that I have a free account,...

  • Newbie
  • Hi,   I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account.   The thing is, I didn't,...
  • ccsbaum
  • Newbie
  • 21313 Views
  • 3 replies
  • 1 likes
  • 21313 Views
  • 3 replies
  • 1 likes

Spotify ignored my student discount

Hello community, this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that. The problem is that i changed my email on facebook but it did not change here on spotify. So I got no notification that ...

  • Visitor
  • Hello community,   this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that.    The problem is that i changed my email on fac...
  • user-removed
  • Not applicable
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Change from spotify premium to family

Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgrade to the family deal and just add $6? Thanks

  • Casual Listener
  • Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgra...
  • yufeiwu
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 448 Views
  • 2 replies
  • 0 likes

Spotify took my money without my permission!!!

SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!!I never intended to pay for ANYTHING. As far as i know spotify dont even have my card details (unless they'...

  • Casual Listener
  • SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!! I never intended to pay for ANYTHING. As far as i know...
  • sakura08
  • Roadie
  • 1886 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1886 Views
  • 2 replies
  • 0 likes

Can't find my acct

I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in to 2 other accts that I used to have but they aren't...

  • Casual Listener
  • I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in t...
  • sakura08
  • Roadie
  • 401 Views
  • 3 replies
  • 0 likes
  • 401 Views
  • 3 replies
  • 0 likes

Solved!! Billed twice in one month

Spotify gave me a notification that my payment method needed to be updated, and when I updated my account I was billed for the monthly payment on September 30. However, I was then charged again on October 3 for another monthly payment. I was under th...

  • Newbie
  • Spotify gave me a notification that my payment method needed to be updated, and when I updated my account I was billed for the monthly payment on September 30. However, I was then charged again on Oc...
  • Algee
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 378 Views
  • 1 replies
  • 0 likes

I paid for my subscription under the wrong email

So just today I went to 7 Eleven and paid for my suscription, but I think I used an email that isn't connected to my spotify account.Both of the emails, the one connected to spotify and the one I entered to pay are mine, how can I fix this?

  • Newbie
  • So just today I went to 7 Eleven and paid for my suscription, but I think I used an email that isn't connected to my spotify account. Both of the emails, the one connected to spotify and the one I e...
  • sakura08
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Not getting upgraded back to Premium

Hi, so I have a premium Spotify account that is connected to my Rogers phone service.I paid my bill a little later than usual so I was temporarily suspended..once I got it back, I no longer had Spotify premium..I already talked to my company and they...

  • Casual Listener
  • Hi, so I have a premium Spotify account that is connected to my Rogers phone service. I paid my bill a little later than usual so I was temporarily suspended.. once I got it back, I no longer had S...
  • Algee
  • Roadie
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 227 Views
  • 3 replies
  • 0 likes

Account disabled

Hi, my account was disabled due a problem with my credit card, how can I reactivate it?

  • Newbie
  • Hi, my account was disabled due a problem with my credit card, how can I reactivate it?
  • sakura08
  • Roadie
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Spotify Canceled my Gift Card.

I purchased a year premium subscription by gift card. After 3 weeks of perfect use, Spotify canceled my card and now I'm out big $. I was hoping to contact someone from Spotify to explain what is going on.

  • Newbie
  • I purchased a year premium subscription by gift card.  After 3 weeks of perfect use, Spotify canceled my card and now I'm out big $.   I was hoping to contact someone from Spotify to explai...
  • marlonsphere
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Unsubscribed from my premium service

Unsubscribed from my premium service and 3 days later i was still charged :/???I'm on a incredibly tight budget and can't afford the 10$ a month anymore so i'd love help

  • Newbie
  • Unsubscribed from my premium service and 3 days later i was still charged :/??? I'm on a incredibly tight budget and can't afford the 10$ a month anymore so i'd love help
  • michaelmcaliste
  • Casual Listener
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Which trial is free?!

I signed up 10/7 for the premium free trial. it gave me 7 days. Within a few hours, it gave me an email offer of 30 free days. I tried to sign up for it this morning, entered my payment information, and now I still need to cancel my subscription by 1...

  • Casual Listener
  • I signed up 10/7 for the premium free trial. it gave me 7 days. Within a few hours, it gave me an email offer of 30 free days. I tried to sign up for it this morning, entered my payment information, ...
  • missmanda9109
  • Casual Listener
  • 490 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! iTunes gift card?

today i wanted to buy a spotify gift card to have premium this month, but i couldnt find any.so i bought an itunes gift card insead, can i use the itunes money to get premium? that might be a dumb question lol

  • Newbie
  • today i wanted to buy a spotify gift card to have premium this month, but i couldnt find any. so i bought an itunes gift card insead, can i use the itunes money to get premium? that might be a dumb ...
  • Fuji2
  • Newbie
  • 22603 Views
  • 16 replies
  • 10 likes
  • 22603 Views
  • 16 replies
  • 10 likes

Shuffle all music on mobile device

Okay, I upgraded to Spotify family, so why can I still only listen to my playlists/albums in shuffle mode on my iPhone? I thought I would be able to listen to an entire playlist/album in order once I upgraded?

  • Newbie
  • Okay, I upgraded to Spotify family, so why can I still only listen to my playlists/albums in shuffle mode on my iPhone?  I thought I would be able to listen to an entire playlist/album in order ...
  • osornios
  • Spotify Star
  • 340 Views
  • 2 replies
  • 0 likes
  • 340 Views
  • 2 replies
  • 0 likes

Can't log in as Spotify said I am in another country

Spotify said I am in another country, and I am not!!! am actually in Spain and Haven't changed my location!!!Once I try to change my profile strings as required I am not able to do it. And once I try to log in it says "enjoy your trip"Believe me...I ...

  • Newbie
  • Spotify said I am in another country, and I am not!!! am actually in Spain and Haven't changed my location!!! Once I try to change my profile strings as required I am not able to do it. And once I t...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Songs and Premium

I have a doubt. If I download an album of songs and when my Premium over, I would lose the offline access to that album, and I could still hear it? I doubt this because the offline feature is a premium feature but while discovering more of the site, ...

  • Newbie
  • I have a doubt. If I download an album of songs and when my Premium over, I would lose the offline access to that album, and I could still hear it?     I doubt this because the offline fe...
  • osornios
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

Spotify already charged me but it still says that I didn't pay

Hey Guys!So, I'm from Brazil, but seems the website is in english..Well, when I got money into my account the first thing that I did was update my stuff through the app. They already charged me, it is in my extract, but today when I accessed the webs...

  • Visitor
  • Hey Guys! So, I'm from Brazil, but seems the website is in english.. Well, when I got money into my account the first thing that I did was update my stuff through the app. They already charged me, ...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 215 Views
  • 1 replies
  • 0 likes