Movistar and Spotify

[taisido]

I made a premium subscription with Movistar for Spotify and in the website https://spotify.movistar.es says I'm premium (with the 40% discount but when I go to Spotify's web says I'm not... how can I solve this? because if doesn't appear correctly on spotify I'm not able to listen offline...

[MattSuda]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[eleanorigby]

Hi, i´m having the same problem, could you solve it?

[taisido]

Yes! Finally it was a problem with my Facebook account. I had different emails accounts in Spotify and Facebook so I just had to change my Facebook email and change it for the same as I used for spotify.

[eleanorigby]

ok, i´ll check that... Thank you! 🙂