My Premium Account has been hacked

[user-removed]

Two weeks ago I noticed I could no longer log in to my Spotify Premium account. The password I used was no longer being accepted and I was not receiving any reactivation emails. I thought this was because I no longer had access to the work email I originally supplied, but after getting in touch with Customer Service they infomed me my account was now tied to an email that is not mine and I do not recognize.

I am paying for someone else who is exploiting my account and I cannot cancel my sub because I need to log in to do that. I can only log in through my facebook details and that way I only receive free spotify, not the premium service I am paying for.

I need help regaining my account, and I haven't heard back from Customer Service yet.

[Sam]

Baelrog - I'm just looking into this now for you. Keep an eye on your inbox, I'll send an email over in a few minutes.

[belecthor]

It's the same with my account. It's connected with another e-mail address and I can't change it because i don't have the password. Please fix immediately!

[Sam]

Belecthor - Have you contacted Customer Support at all? If so, do you have a case number at hand?

If you haven't, please do so. Just head to 'About us' above, then 'Contact Form'. A few security details will be needed to confirm that you are you, so contact via email is more appropriate.

[WesFox]

This same thing is happening to me. I had my FB page hacked. Lost all my friends, info pics after 7 years. I had to start all over and now I cannot access my Spotify premium anymore. All my playlists are gone but I still see my old profile up there and I cannot figure out what my code is to put my premium spotify on my new FB accout.

[Sam]

WesFox - I'm just popping an email over to you now. Keep an eye on your inbox.

[Naxxer]

My account have been hacked too, tough the hacker has changed the email and password so there is no way for me to change either password or email, any thoughts on how i should do? I can access the account via the facebook login, but i would love to get my account back for real. The hacker also deleted all my playlist, guess he thinks hes funny.

Thanks in advance!

[WesFox]

All you do is lie. There is NO support whatsoever! You have been charging me for premium and not helping me rectify my situation. you are a bunch of greedy idiot hacks! Bad Karma is what your little company is goin to get over ripping all these people off. I am calling my bank and my lawyer right now to figure out how to sue your idiotic asses! No call, no help, no support! Way to go Spotify!

[David]

WesFox - You should have had a reply now. Check your email!

[walkingtall]

My Premium account has also been hacked.. And I´ve changed the e-mail address.. So you can´t just send me an e-mail with a new password. Please help!

/Conny 

[Excali]

I have the same problem. It is so bad. I doesn't want to pay for a product that is being used by someone else. And its so difficult to come in contact with you since you doesn't answer the mal I have been sending !!

Spotify Case # 00214612

[Sam]

Excali - There doesn't appear to be anyone logged into your account at the minute, so I can't disconnect anyone. Have you changed your password at all yet?

[PetterLove]

Hi! 

Just noticed my Facebook page showed that I was listening to totally different songs than I actually was. Looks like someone has got into my account - pretty annoying if I'm paying for another person to listen to my music. 

Possible to have a look, if there are any other than me using my Spotify? 

[Peter__]

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@PetterLove wrote:

Hi! 

Just noticed my Facebook page showed that I was listening to totally different songs than I actually was. Looks like someone has got into my account - pretty annoying if I'm paying for another person to listen to my music. 

Possible to have a look, if there are any other than me using my Spotify? 

---

Hey! Welcome to the community 🙂 

This is more likely to be caused by a known Spotify-Facebook bug. 

If you are still worried about someone else using your account, change you password and then drop a post onto this topic and the community staff will close all your active logins for you.

Peter

[themumfs]

help! my account is getting hacked, even after i change my password someone is able to log into my account and use it. We are using spotify at a large group function and I need this to be fixed ASAP!

[Peter__]

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@themumfs wrote:

help! my account is getting hacked, even after i change my password someone is able to log into my account and use it. We are using spotify at a large group function and I need this to be fixed ASAP!

---

If you drop a post onto this topic a member of the Spotify team can force log out for you. 

Peter

[moon_nicely]

Hello I've used the contact form but my account has been hacked the email has been changed so I'm certain they will contact the new hacked email.

This last week all my playlists have gone, new music I never listen to is there and I can't change the email or password. Grrr.

Help.

[Peter__]

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@moon_nicely wrote:
Hello I've used the contact form but my account has been hacked the email has been changed so I'm certain they will contact the new hacked email.

This last week all my playlists have gone, new music I never listen to is there and I can't change the email or password. Grrr.

Help.

---

Get in touch using a working email address on this form and then post your case number here and I can ask someone to put a rush on that one for you. 

Peter

[kaylaboevers]

I am paying for my Spotify Premium and every time I try to play something it stops because someone else is using it. I believe I know who it is but I am unable to get them to log out. It is on a mobile device so it doesn't help if I change my password because it doesn't log them out. 

[Sam]

kaylaboevers - I can't see anyone logged in at the moment. If you change your password now, it should be ok.