My family plan invite link is broken

[awthorsen]

The invite link generated for my family plan results in a 404. How can this be fixed?

[Bittencourt]

Hey @awthorsen, thanks for reaching out.

If you've checked your country settings and if the country set on each account matches the one on the plan manager's account, we'd suggest that you ask the owner of the plan to send the invitation link again. However, this time, make sure that you are accepting it on a different device. 

Tip: I usually advise using an incognito window when accepting the invite as it doesn't keep that info saved.

Here you can find more information about address verification for Family Plan as well.

Hope this helps!

[awthorsen]

Actually the link itself is broken.  It contains no unique id identifying my account.

[awthorsen]

This is the invite that is generated:

https://www.spotify.com/us/family/join/invite/

[Bittencourt]

I see, @awthorsen.

Please follow the steps bellow.

Being logged in the plan manager's account:

1. Go to your account page.
2. Under Subscription, select Manage members.
3. Select the option to add members.

Log in to invite members

Invited members get a link to join, where they need to:

• Log in to (or sign up for) their own account
• Confirm their full address

Note: Members can only switch Family plans once a year.

I hope this is more helpful!

[awthorsen]

The problem was that I had never set an address

[Bittencourt]

Oh, I see!

So did it finally work?

[awthorsen]

Yes!

[Bittencourt]

That's great, @awthorsen!

Enjoy, and let me know if you need any other help 😊