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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154362 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154362 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10523 Views
  • 3 replies
  • 10 likes
  • Security
  • 10523 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505375 Views
  • 985 replies
  • 112 likes
  • Account
  • 505375 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124247 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124247 Views
  • 74 replies
  • 12 likes

lost my spotify for artist access on my laptop

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I lost my access to Spotify for Artists on my laptop. I believe it is because on my Facebook...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I lost m...
  • Maxim
  • Spotify Star
  • 299 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 299 Views
  • 4 replies
  • 0 likes

Need to reset password but I have to log in with my PW to reset it!

PlanPremiumCountryUSDeviceMacbook ProOperating SystemOS My Question or IssueI need to reset my password. I'm still logged in on my computer and phone but I can't remember my PW. I tried to log in on my iPad but every PW I tried failed. So I went into...

  • Casual Listener
  • Plan Premium Country US Device Macbook Pro Operating System OS   My Question or Issue I need to reset my password. I'm still logged in on my computer and phone but I can't remember my ...
  • kaworu_bloodpaw
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Issue with Concert Recommendations

My Question or IssueAfter being in France for 10 days, Spotify still thinks I'm there and sends me artist concert recommendations in Paris instead of Amsterdam where I live. How do I change this? PlanPremiumCountryNetherlandsDeviceMacBook Pro and Iph...

  • Newbie
  • My Question or Issue After being in France for 10 days, Spotify still thinks I'm there and sends me artist concert recommendations in Paris instead of Amsterdam where I live. How do I change this? ...
  • kaworu_bloodpaw
  • Roadie
  • 211 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Subscription
  • 211 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log in to hulu with the student plan

I logged in to hulu with the same email I have for spotify (I have the student plan) & I can't watch any videos.

  • Visitor
  • I logged in to hulu with the same email I have for spotify (I have the student plan) & I can't watch any videos.
  • Susan_GP
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution My music on my account pauses when girlfriend plays music from her own account. Both premium.

PlanPremiumCountry SwedenDeviceAll devices My Question or Issue Hello.For some reason my music pauses when my girlfriend listens to music from hers account. This started just now. Both of us has our own account and both have premium. We have not done...

  • Casual Listener
  •     Plan Premium Country  Sweden Device All devices     My Question or Issue   Hello. For some reason my music pauses when my girlfriend listens to music fr...
  • Yordan
  • Moderator
  • 940 Views
  • 9 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 940 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify's weekly discoveries messed up after account hacking

Hello, recently someone managed to access my spotify account and listened to a lot of music that is completely at the opposite of what I listen to...now I've changed my password and this guy doesn't seem to log in anymore (unless he does without me s...

  • Newbie
  • Hello,   recently someone managed to access my spotify account and listened to a lot of music that is completely at the opposite of what I listen to...now I've changed my password and this guy...
  • Yordan
  • Moderator
  • 1473 Views
  • 4 replies
  • 0 likes
  • 1473 Views
  • 4 replies
  • 0 likes

Is my Spotify Wrapped for 2023 still available? I can't find it

I never got the chance to view my Spotify Wrapped, and now I notice it's no longer available. Has it been deleted?

  • Casual Listener
  • I never got the chance to view my Spotify Wrapped, and now I notice it's no longer available. Has it been deleted?
  • kaworu_bloodpaw
  • Roadie
  • 5507 Views
  • 1 replies
  • 0 likes
  • 5507 Views
  • 1 replies
  • 0 likes

Ads on my premium account?

I have a premium spotify account, I haven’t missed a payment, logged into the right account. Was listening to a podcast yesterday and ads started popping up? Restarted spotify and it went away. Today I tune into the same 2 hour podcast and I got ads ...

  • Casual Listener
  • I have a premium spotify account, I haven’t missed a payment, logged into the right account. Was listening to a podcast yesterday and ads started popping up? Restarted spotify and it went away. Today...
  • kaworu_bloodpaw
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Can't change account to duo. Payment fails constantly

Have tried all linked options from app. Only recent change was an u expected payment failure. I changed my payment method to Google Pay and accidentally selected Premium instead of Duo. Suffice to say my partner is not happy.Disappointed that I could...

  • Visitor
  • Have tried all linked options from app. Only recent change was an u expected payment failure. I changed my payment method to Google Pay and accidentally selected Premium instead of Duo. Suffice to sa...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Change Country

Hello, I was living in Germany, and now want to revert to a UK plan. I have family ongoing but when I try to change country I am reverted an individual plan - how can I change country and keep my family subscription?

  • Visitor
  • Hello, I was living in Germany, and now want to revert to a UK plan. I have family ongoing but when I try to change country I am reverted an individual plan - how can I change country and keep my fam...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

i cant seem to find what my spotify account connected to?

i want to login to my PC but i cant seem to connect via anything.no gmailno phone numberno facebookno applemy account now is connected via phone android.i ussualy can connnect with my pc no problem. but after someone hack my free plan account. i cant...

  • Visitor
  • i want to login to my PC but i cant seem to connect via anything. no gmail no phone number no facebook no apple my account now is connected via phone android. i ussualy can connnect with ...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Unable to login using phone number, says check your number despite the number being correct

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • phone_login_not_work
  • Casual Listener
  • 650 Views
  • 2 replies
  • 0 likes
  • Login
  • 650 Views
  • 2 replies
  • 0 likes

I want to change the location of my account

I recently moved to canada from india and when I login through facebook it is not loading and I come back to the login page please help.

  • Visitor
  • I recently moved to canada from india and when I login through facebook it is not loading and I come back to the login page please help.
  • Jose_M
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Updated payment method and still won’t let me use app

I have updated my payment method and I’m still blocked from using the app. What next?

  • Visitor
  • I have updated my payment method and I’m still blocked from using the app. What next?
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Questions1-recover deleted family member account, possibly?

2- two accounts both are using cc ending REDACTED one is family and one premium. Only one is showing on my profile *community star edit - removed personal info*

  • Casual Listener
  • 2- two accounts both are using cc ending REDACTED one is family and one premium. Only one is showing on my profile     *community star edit - removed personal info*
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

I have a Premium account but I suspect duplicate accounts, but can't find

It seems like I always log in to a Free account. Maybe mismatch with login metods, but very annoing. I have made several libararies years ago that are gone.

  • Visitor
  • It seems like I always log in to a Free account. Maybe mismatch with login metods, but very annoing. I have made several libararies years ago that are gone.
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Got mail asking to "Confirm your account" - phishing?

I signed up for free account, got logged in and started playing music. Two days later, I get an email that looks like it is from spotify, asking to confirm my account. Since I've already been in and successfully using my account, this smells like phi...

  • Visitor
  • I signed up for free account, got logged in and started playing music. Two days later, I get an email that looks like it is from spotify, asking to confirm my account. Since I've already been in an...
  • MateusM
  • Spotify Star
  • 1804 Views
  • 1 replies
  • 0 likes
  • 1804 Views
  • 1 replies
  • 0 likes

I got the family plan but my sister isn’t able to be added

My sister and brother in law moved in with me and we figured we do the family plan. My brother in law was able to change his address and be added but it’s not letting my sister change her address?? What do we do?

  • Visitor
  • My sister and brother in law moved in with me and we figured we do the family plan. My brother in law was able to change his address and be added but it’s not letting my sister change her address?? W...
  • EvanSandoval
  • Casual Listener
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

i can't get into my premium account.

i tried signing in with google like i usually do, it said there was an error. tried typing in my email and password, errored. tried resetting my password, the email never arrived (i checked every folder including spam). went to see what would happen ...

  • Visitor
  • i tried signing in with google like i usually do, it said there was an error. tried typing in my email and password, errored. tried resetting my password, the email never arrived (i checked every fol...
  • Anyk17
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes