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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82884 Views

29 replies

0 likes

  • 82884 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103723 Views

10 replies

3 likes

Account
Login
  • 103723 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution Switching from premium individual to premium duo

My wife just bought premium duo and I joined hers and am now a member of duo. How do I make sure I am still NOT also still paying on my individual premium account? I am using same email as before and showing my same account. Do I need to cancel the o...

Visitor

My wife just bought premium duo and I joined hers and am now a member of duo.   How do I make sure I am still NOT also still paying on my individual premium account?  I am using s...

AdamDamon

Community Legend

22611 Views

3 replies

1 likes

Premium
  • 22611 Views
  • 3 replies
  • 1 likes

recover data from mistakenly deleted profile

PlanPremiumCountrySpain My Question or IssueI mistakenly deleted one of the profiles linked to my account (Family Plan). I have resent a link to the person, but now her profile is empty, she has lost all her playlists. Is there any possibility to rec...

Newbie

Plan Premium Country Spain   My Question or Issue I mistakenly deleted one of the profiles linked to my account (Family Plan). I have resent a link to the person, but now her profile is em...

Billy-J

Spotify Star

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Select a playlist and it plays only the first song then skip

Since yesterday, when I choose a playlist it plays the first song of that playlist but then the next song comes from a completely different playlist? For example, yesterday I was having a massage and I was playing relax spa playlist....first son was ...

Regular

Since yesterday, when I choose a playlist it plays the first song of that playlist but then the next song comes from a completely different playlist? For example, yesterday I was having a massage and...

Billy-J

Spotify Star

537 Views

3 replies

0 likes

  • 537 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account wiped

I was listening to Spotify today, and it suddenly asked me to re-log in. I did so the way I always do, and it has completely wiped my account. All of my playlists, songs, and listening history has gone - it's like I've got a new account, and is the s...

Visitor

I was listening to Spotify today, and it suddenly asked me to re-log in. I did so the way I always do, and it has completely wiped my account. All of my playlists, songs, and listening history has go...

Luvit1982

Visitor

1989 Views

2 replies

0 likes

  • 1989 Views
  • 2 replies
  • 0 likes

Why can't I add second artist?

I am a member of multiple bands and manage all the affairs, I need to be able to claim more than 1 artist profile

Visitor

I am a member of multiple bands and manage all the affairs, I need to be able to claim more than 1 artist profile

Maxim

Spotify Star

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Была отмена подписки. Пришло подтверждение об отмене. Но деньги опять исали

18.03. отменила подписку. Пришло подтверждение об отмене подписки.Сегодня 22.05. и с моего счета опять списали деньги. Верните деньги!

Visitor

18.03. отменила подписку. Пришло подтверждение об отмене подписки. Сегодня 22.05. и с моего счета опять списали деньги. Верните деньги!

Billy-J

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Hello, danny ritchie, can cancel my first account on my oppo phone please

I need to cancel my account on my oppo phone, I can't get into that phone to cancel and yout take 2 payments out both phones

Visitor

I need to cancel my account on my oppo phone, I can't get into that phone to cancel and yout take 2 payments out both phones

Billy-J

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountrySouth Africa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Premium payment comes of my credit card every month, but no payments reflect i...

Visitor

Plan Free/Premium Country South Africa  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Is...

Billy-J

Spotify Star

362 Views

1 replies

0 likes

Account
Premium
Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Problem with integration Samsung Tv

PlanPremiumCountryUSADeviceSamsung Galaxy S22 UltraSamsung TV AU8000 43 Operating SystemAndroid My Question or IssueSamsung TV keeps skipping songs and logging in and out. Seems to be a problem connecting to phone on both data and wi-fi. How do I fix...

Visitor

Plan Premium Country USA Device Samsung Galaxy S22 Ultra Samsung TV AU8000 43   Operating System Android   My Question or Issue Samsung TV keeps skipping songs and logging in an...

hifron

Regular

359 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 359 Views
  • 1 replies
  • 0 likes

Can I get a refund if I've been paying for 2 accounts but didn't realise?

PlanPremiumCountryAustralia DeviceMotorollaOperating SystemAndroidMy Question or IssueI have just realised I have 2 premium accounts, I've been paying for my original account through one bank, and the second account, which I forgot I opened, I've bee...

Visitor

Plan Premium Country Australia  Device Motorolla Operating System Android My Question or Issue I have just realised I have 2 premium accounts, I've been paying for my original account t...

Maxim

Spotify Star

900 Views

1 replies

0 likes

Account
  • 900 Views
  • 1 replies
  • 0 likes

I couldn't login into my account,it keeps on saying something wrong

My account is a premium account,I have tried every method and couldn't login.i recently changed my phone and that is when the problem started.WHAT SHOULD I DO,it keep on saying somethings wrong or email and password doesn't match

Visitor

My account is a premium account,I have tried every method and couldn't login.i recently changed my phone and that is when the problem started.WHAT SHOULD I DO,it keep on saying somethings wrong or em...

osornios

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Can we convert my kids' individual Spotify plans into one family plan?

Both my kids have Spotify accounts. If we buy a family plan, can they keep using their individual accounts while we all benefit from the family plan instead of each paying separately? Thank you for your help.

Visitor

Both my kids have Spotify accounts. If we buy a family plan, can they keep using their individual accounts while we all benefit from the family plan instead of each paying separately? Thank you for y...

osornios

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Several Ads in a row

PlanFreeCountryPortugalDeviceDell Latitude 5590Operating SystemWindows 10 My Question or IssueSince today i started getting several ads in row, it used to be only 1-2 max but now its around 4-5. The contents changed too, i used to get ads for product...

Visitor

Plan Free Country Portugal Device Dell Latitude 5590 Operating System Windows 10   My Question or Issue Since today i started getting several ads in row, it used to be only 1-2 max but...

smoothwalker

Newbie

1469 Views

2 replies

0 likes

Account
Free
  • 1469 Views
  • 2 replies
  • 0 likes

Amend the language of your account, not just profile + chose the country not based on where you live

PlanPremiumCountryFinlandDevice: Android or Mac In "Settings" on my profile I can chose language, and I have chosen "English". But then when I go to my account it is in Finnish, and I can not amend it. I am Finnish-Swedish, living since 2years back i...

Visitor

  Plan Premium Country Finland Device: Android or Mac   In "Settings" on my profile I can chose language, and I have chosen "English". But then when I go to my account it is in Finni...

Billy-J

Spotify Star

462 Views

1 replies

0 likes

Account
Premium
  • 462 Views
  • 1 replies
  • 0 likes

How do I access my old account?

I don't have access to my old email address and password linked to my Spotify account. I created a new account, what do I do now?

Visitor

I don't have access to my old email address and password linked to my Spotify account. I created a new account, what do I do now?

Billy-J

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Solved!! how do I see whos logged in my account?

I believe someone's hacked into my non-premium account, I want to know where and who's logged in my account.I don't really want to log out of all of the devices because that isn't exactly helpful. thank you.

Newbie

I believe someone's hacked into my non-premium account, I want to know where and who's logged in my account. I don't really want to log out of all of the devices because that isn't exactly helpful. ...

Billy-J

Spotify Star

31938 Views

1 replies

1 likes

  • 31938 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify asking for code from authenticator app. I don't use an authenticator app.

PlanPremiumCountryUSADeviceMacbook Pro 2019Operating SystemmacOS Monterey 12.6.8 My Question or IssueI've been getting the run-around from Spotify Support on this for a while, about to lose my mind. When I attempt to log into Spotify on my laptop, it...

Newbie

Plan Premium Country USA Device Macbook Pro 2019 Operating System macOS Monterey 12.6.8   My Question or Issue I've been getting the run-around from Spotify Support on this for a while...

Yordan

Moderator

3628 Views

1 replies

1 likes

Security
  • 3628 Views
  • 1 replies
  • 1 likes