Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFree/PremiumCountryGermany / FranceDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueI travelled beginning of February from Hamburg in Germany to France and realized that my premium account does not exist anymore. I still paid for i...
my current username is k***********************qbut it was i******m, now i have to remember my randomized username and password. i want it to change to i******m back.
Hi I have invited family member to join premium family (live at same address) but the invite link doesn't work when they receive email. It says error 404 - page does not exist
I have the premium individual account, and I am charged on monthly basis. I want to cancel the monthly payments and pay on annual basis (once a year payment plan). How do I do this?
Siguen sonando publicidad
I want to merge 2 accounts
Hello, I've been trying to change my email but every time I try to save it it pulls a warning message on top "We cannot perform this action at the moment"
Então, eu entrei hoje nas configurações e e encontrei isto (atualmente indisponível), então fiquei me perguntando o que aconteceu pois isso nunca ocorreu. Eu uso o Spotify Premium para estudantes.
i think my friends or my ex gf botted me i have like 1k followers who is not even real humans i want to unfollow them but i dont want to do it one by one
My spotify account stopped working. When I opened the app on my cell phone it sent me a message that said "Something went wrong." I reinstalled Spotify and Facebook on my cell phone and when I tried to reconnect I got the same error. Has anyone had t...
Hi there, I'd like to play music on my ipad (white noise in my babies room) and also listen to music on my phone a the same time. I have a family account. Do I need to create a different account then ? Could I do it with the same email address or do ...
i work for a record label and we want to set up a verified user account. We can create our own playlist with our releases, and people can recognize that is from our official account
this has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not ...
The songs sound like a wanna be DJ is playing with the sound. Every song. The volume sounds like it is on 10 for a verse then jumps to 2 for the next 3 verses, the jumps back. It changes at least 20 times in each song, and won't stay consistent more ...
Nome meda música para escuchar
O pagamento automático estava a tirado e eu não sabia preciso do dinheiro de volta!
No tengo acceso ami música que pasó
I was charged 7 reais twice on my credit card by ebn spotify I would like to know the reason and how to get a refund
Recently transferred app from old phone to new & app crossed over but not linked to my account. Email with link from spotify does not log in to my account either. Been over an hour now trying to sort this & getting very frustrated. Have used saved us...
bonjour, suite à une campagne MARQUEE (120 €) mon solde n'est plus disponible. "L'assistance" de Spotify me raccroche au nez ou me répond à coté de ma question. Pouvez-vous m'aider ? Que devient le solde disponible après une campagne MARQUEE stoppée ...