Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I created a Family account when I was living in the UK, my brother and my girlfriend joined the plan as they were living with me. Now we all moved together in Italy, where we still live together. I wanted to change country from the UK to Italy bu...
PlanFree/PremiumCountryGermany, but recently in the UAEDeviceIphone 13, macbook pro 2022Operating SystemiOS 17.2., OSX 13.4 My Question or IssueI missed a couple of mails from Spotify and was cancelled my Premium Family account. I am since a few week...
hello my name is Melanie Avanessian and I’m facing an issue with my account and disappearing my username and picture.i need an assistance and I want to know what is specifically going on with my Spotify account. I’m an Artist and I want my account ba...
On Spotify (on my Motorola) there is no option to login with an apple id.
It says I changed it to the US but when I go and sign up for premium it still says I'm in Canada.
Plan: DuoDevice: Iphone 11proHello, i´m from Panamá, i just cancel my Duo Premium because we are now paying for the familly premium, all my family already are in the plan, they send me the invite, but when i put the same address, it appears me a mess...
Hi, as of today my Yamaha RX-V475 AV receiver started displaying "Spotify Bad Account" whenever I set it to Spotify mode and the device itself is not listed in my mobile app. Previously I had no problems with Spotify Connect - AVR worked perfectly, s...
When I try to link my spotify through the Amazon Alexa app it opens my spotify app which then shows a tick saying approved. them my web browser is opened and it takes me to a layla.amazon.con/api link that says "Unable to link skill at this time"Plan...
Hello there, I'd like to sign up for Premium for Students but the registration for UNiDAYS is not working. I enter my e-mail adress, confirm my password, click on "register" and nothing happens. At all. There is no error message, nothing.When I tried...
Hello, I'm working for a company that would like to create playlists on Spotify and share them with our users. This includes manually created playlists and also playlists of the influencers that cooperate with us. In your terms and conditions you sta...
On my PC and my phone the program will only play for about 30 seconds, YES I HAVE SIGNED OUT OF EVERYTHING, I have changed password, I've cleared cache, I've uninstalled and reinstalled 3 times, I have restared both phone and PC. NOTHING Has worked I...
So, I got an email from spotify saying that my account has been canceled but I didn't cancel my subscription and I don't know what happened. Does anyone know what happened?
My account is [redacted]@gmail.com Spotify does not recognize it and I cannot sign in.
Ich habe heute eine Mail von Spotify erhalten, mit der Info, " Wir können Ihre Zahlung nicht verarbeiten". Dabei ist dann ein Link, wo ich mich einloggen soll. Da ich mir nicht sicher bin, ob die Mail wirklich von Spotify ist, habe ich mich so eingel...
PlanFamilyCountryNetherlandsDeviceOneplus Nord 3Operating SystemWindows 11 My Question or IssueI have a family plan and I can login on my primary account, but not with another account. For our Sonos system I made a user called 'Sonos'. Now I want to ...
PlanFree/PremiumCountryPeruDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently Spotify asked me to update my country (I'm working in Peru). Now it won't accept ...
I have found an account that is using a glitch for payments on Spotify Premium. It's maybe a compromised account. I have seen its payment history, every month it gets paid with a credit card which is already expired. One of my friends gave me its cre...
As shown by the attachments below... First is the actual name on my Spotify profile. Second is what's showing up on Discord. What the actual **bleep**, nowhere in my account do I see any reference to the name showing up there. The supposed username o...
Plan Premium Country USA Device iPhone X, Windows PC Operating System iOS 16 and Windows 10 My Question or Issue I'm posting this here on behalf of a family member that is on my account. They are experiencing account and password issues. They went to...
How do I go in and check for other accounts that I might be using just to delete cause right now I'm being billed twice by spotify but I'm only using the one account associated with my email