Can't change account to duo. Payment fails constantly

[New user]

Have tried all linked options from app. Only recent change was an u expected payment failure. I changed my payment method to Google Pay and accidentally selected Premium instead of Duo. Suffice to say my partner is not happy.

Disappointed that I could only find community assistance and not any formal Spotify Chat or Email

[Maxim]

Hey there,

Thanks for coming to the Community.

You should be able to change plans by heading to your Account page > Manage your plan > Change plan.

If the issue persists or if you have any additonal questions, feel free to reach out to Support at https://www.spotify.com/about-us/contact/.

I hope this helps! 🙂