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Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078099 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078099 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49571 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49571 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145815 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145815 Views
  • 4840 replies
  • 118 likes

Mails received in wrong language

PlanPremiumCountryBelgium My Question or IssueI live in Belgium and speak French. I receive all the mails in dutch. How can I change that ? Regards,Fred.

  • Casual Listener
  • Plan Premium Country Belgium   My Question or Issue I live in Belgium and speak French. I receive all the mails in dutch. How can I change that ?   Regards, Fred.
  • Fredsky
  • Casual Listener
  • 409 Views
  • 4 replies
  • 0 likes
  • Account
  • 409 Views
  • 4 replies
  • 0 likes

Solved!! Can't see my country in the country dropdown

PlanFreeCountryPhilippinesOperating SystemWindows 10My Question or IssueHI all, I can't seem to see my country in the country dropdown menu. The account overview/edit profile only has Taiwan and Germany available, but I've never seen to the latter, n...

  • Visitor
  • Plan Free Country Philippines Operating System Windows 10 My Question or Issue HI all, I can't seem to see my country in the country dropdown menu. The account overview/edit profile only has T...
  • Billy-J
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 589 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I Can't Change Album Picture

PlanPremiumCountryIDDeviceLenovo idealpad, VIVOOperating SystemWindows 10 , Android 9 My Question or IssueWhy I Can't Change My Album Picture, i already reinstall the software but still same there is no option for me to change the album picture.

  • Not applicable
  • Plan Premium Country ID Device Lenovo idealpad, VIVO Operating System Windows 10 , Android 9   My Question or Issue Why I Can't Change My Album Picture, i already reinstall the softwar...
  • Mario
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 591 Views
  • 1 replies
  • 0 likes

Spotify account disabled

My payment provider has accidentally recalled a spotify payment, which then spotify disabled my account. I called the provider to fix the problem but I am still unable to log into my account

  • Visitor
  • My payment provider has accidentally recalled a spotify payment, which then spotify disabled my account. I called the provider to fix the problem but I am still unable to log into my account 
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Possible to switch email on my Premium account to an old deleted free account (of mine)?

PlanPremiumCountryUSA My Question or IssueI had two accounts - my current is a family plan premium account. But when I signed up for it I used my work email. I'd like to change that. However the email account I'd like to switch it to was associated w...

  • Casual Listener
  •   Plan Premium Country USA   My Question or Issue I had two accounts - my current is a family plan premium account. But when I signed up for it I used my work email. I'd like to chan...
  • KiloWattson
  • Casual Listener
  • 1600 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1600 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Transferring playlists from old to new account and deleting old account

I'm currently on a family plan (old account).I created a premium student account just today.I transferred my playlists from my old account to student account.I want to delete old account because I don't need it and don't want to have two accounts, bu...

  • Casual Listener
  • I'm currently on a family plan (old account). I created a premium student account just today. I transferred my playlists from my old account to student account. I want to delete old account becaus...
  • stackss10
  • Casual Listener
  • 955 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 955 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't access my account

I got an email about new access in my account that I don't recognize so I changed the password and sign out of my account everywhere, now I'm trying to login again and it says my configuration is offline that I have to change it but how am I going to...

  • Visitor
  • I got an email about new access in my account that I don't recognize so I changed the password and sign out of my account everywhere, now I'm trying to login again and it says my configuration is off...
  • Xenia
  • Moderator
  • 423 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 423 Views
  • 2 replies
  • 0 likes

Why Can't I Access my Account?

I'm trying to access my account. After I have logged in and click accounts, instead of showing me my Premium account (which I want to cancel to the free version) a page comes up that says I need to log out of everything. Even after I've gone through ...

  • Newbie
  • I'm trying to access my account. After I have logged in and click accounts, instead of showing me my Premium account (which I want to cancel to the free version) a page comes up that says I need to l...
  • AMD221
  • Casual Listener
  • 422 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 422 Views
  • 4 replies
  • 0 likes

Superuser Contribution Local desktop files won't sync with android phone

PlanPremiumCountryUnited StatesDeviceSamsung galaxy S7Operating SystemAndroid Oreo My Question or IssueI put my local files from my desktop into a playlist, but when i go to download that playlist on my phone, it doesn't download the local files. The...

  • Casual Listener
  • Plan Premium Country United States Device Samsung galaxy S7 Operating System Android Oreo   My Question or Issue I put my local files from my desktop into a playlist, but when i go to ...
  • 13xyccg-_xh3k
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 253 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Se puede esconder el genero reggaetón?

Me gustaria saber si se puede esconder el genero reggaetón de mi cuenta para que no me siga apareciendo mas.

  • Newbie
  • Me gustaria saber si se puede esconder el genero reggaetón de mi cuenta para que no me siga apareciendo mas.  
  • Mario
  • Moderator
  • 294 Views
  • 1 replies
  • 1 likes
  • Account
  • 294 Views
  • 1 replies
  • 1 likes

I think someone or something is using my account

PlanPremiumCountryUnited kingdomDeviceWindows Desktop PCOperating SystemWindows 10 My Question or IssueHi there. I recently discovered an issue with my Spotify account.When im listening to music, the playback device switches to something called Bedro...

  • Casual Listener
  •   Plan Premium Country United kingdom Device Windows Desktop PC Operating System Windows 10   My Question or Issue Hi there.   I recently discovered an issue with my Spoti...
  • idjolie
  • Regular
  • 468 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Disconnect starbucks from Facebook

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The account which was setup through Starbucks won't let me disconnect from facebook, an...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Elena
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 151 Views
  • 1 replies
  • 0 likes

Prevent account termination

PlanPremiumCountryGermany My Question or IssueHi there, I got the following email from your German support:"wir haben vor einiger Zeit deine E-Mail mit deinem Widerspruch zu unseren aktualisierten Nutzungsbedingungen für Spotify Premium Family erhalt...

  • Not applicable
  • Plan Premium Country Germany   My Question or Issue Hi there,   I got the following email from your German support: "wir haben vor einiger Zeit deine E-Mail mit deinem Widerspruch ...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution E-Mail Adress not changeable

hello, i had 2 accounts (A&B), i've deleted B over a week ago so it should be completely gone. Now i want to change the e-mail adresse auf A to the e-Mail i once haid in B. When i want to do so it only says "e-mail already in use". Also contacted spo...

  • Newbie
  • hello,   i had 2 accounts (A&B), i've deleted B over a week ago so it should be completely gone.   Now i want to change the e-mail adresse auf A to the e-Mail i once haid in B. &nb...
  • Mario
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate Albums

PlanPremiumCountryEngland My Question or IssueThis problem was marked as fixed in January but I am still having this issue. I have saved an album a while back, and when I go on an artist's page it is marked as unsaved, and when I save that one I have...

  • Casual Listener
  •   Plan Premium Country England   My Question or Issue This problem was marked as fixed in January but I am still having this issue. I have saved an album a while back, and when I go ...
  • Mario
  • Moderator
  • 187 Views
  • 3 replies
  • 0 likes
  • Other
  • 187 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Username is a bunch of numbers & letters

PlanPremiumOperating SystemWindows 10 My Question or IssueSince a few weeks ago my username in Spotify appears only as numbers and letters instead of my facebook profile name. I can still listen to music and so but some features, like updates of the ...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Since a few weeks ago my username in Spotify appears only as numbers and letters instead of my facebook profile name. I can ...
  • Dian
  • Moderator
  • 1013 Views
  • 6 replies
  • 0 likes
  • Desktop
    random
    username
  • 1013 Views
  • 6 replies
  • 0 likes

Impossible to change mail, signed in with email

Hello. I will first clarify that my account was not created with Facebook, I don't even have Facebook (every topic I've found on this subject is related to Facebook login, hence why I make a new thread). Despite this, I am unable to change my account...

  • Casual Listener
  • Hello. I will first clarify that my account was not created with Facebook, I don't even have Facebook (every topic I've found on this subject is related to Facebook login, hence why I make a new thre...
  • Billy-J
  • Spotify Star
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 308 Views
  • 3 replies
  • 0 likes

Please fully implement "Sign-in with Apple", add ability to disable Spotify credentials.

It's nice to see that Spotify has taken steps to add the feature to create a new account or link an existing account to use Apple login credentials. The problem here is however, the Spotify team has not taken the full measure to implement this for it...

  • Casual Listener
  • It's nice to see that Spotify has taken steps to add the feature to create a new account or link an existing account to use Apple login credentials.   The problem here is however, the Spotify ...
  • mil1i
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 267 Views
  • 2 replies
  • 0 likes

Cannot login with facebook

I cant login with spotify on any device. My account is a facebook account and on my phone the error message says "something went wrong. please try again later or try using email instead" other error codes I have gotten in the past couple days are "(a...

  • Visitor
  • I cant login with spotify on any device. My account is a facebook account and on my phone the error message says "something went wrong. please try again later or try using email instead" other error ...
  • OneByBoo
  • Community Legend
  • 1079 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 1079 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display name

PlanPremiumCountry Italy DeviceHonor 9 LiteOperating SystemAndroid My Question or IssueI find the information to change my display name (here:https://support.spotify.com/it/account_payment_help/account_help/change-my-username/) but from my smartphone...

  • Casual Listener
  • Plan Premium Country Italy   Device Honor 9 Lite Operating System Android   My Question or Issue I find the information to change my display name (here: https://support.spotify....
  • Katerina
  • Spotify Legend
  • 401 Views
  • 3 replies
  • 0 likes
  • Account
  • 401 Views
  • 3 replies
  • 0 likes