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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434060 Views
  • 967 replies
  • 108 likes
  • Account
  • 434060 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192615 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192615 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105972 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105972 Views
  • 70 replies
  • 11 likes

location

how to change my location if i don’t have premium

  • Newbie
  • how to change my location if i don’t have premium
  • AdamDam
  • Spotify Star
  • 370 Views
  • 2 replies
  • 1 likes
  • 370 Views
  • 2 replies
  • 1 likes

Glemt passord!

hei. Om noen kan hjelpe meg med å komme inn på Spotify premium. Har glemt passord og email adressen min. Jeg blir trekt i måneden på kortet.

  • Visitor
  • hei. Om noen kan hjelpe meg med å komme inn på Spotify premium. Har glemt passord og email adressen min. Jeg blir trekt i måneden på kortet. 
  • AdamDam
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forced to Subscribe as premium duo

PlanPremiumCountryTurkeyDevice(>Google Pixel 3)Operating System(Android)My Question or IssueI am getting notifications from Spotify that they cannot charge through my mobile payment and premium will be cancelled. So I try to renew my premium subscrip...

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  • Newbie
  • Plan Premium Country Turkey Device (>Google Pixel 3) Operating System (Android) My Question or Issue I am getting notifications from Spotify that they cannot charge through my mobile ...
  • davgra04
  • Casual Listener
  • 3289 Views
  • 9 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 3289 Views
  • 9 replies
  • 2 likes

Ads Even with Premium Account

PlanPremiumCountryUSA DeviceMacbook Pro M1Operating SystemMacOS 13.3.1 My Question or IssueI'm getting a giant Little Mermaid ad on my screen, even though I pay for Premium. I spent over an hour trying to get an answer out of Customer Service, only f...

  • Newbie
  • Plan Premium Country USA   Device Macbook Pro M1 Operating System MacOS 13.3.1   My Question or Issue I'm getting a giant Little Mermaid ad on my screen, even though I pay for Pr...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Username not working for login

PlanFreeCountry United StatesDeviceHappens on any deviceOperating SystemiOS My Question or Issue I'm trying to log into Spotify with my username, but it always says that it's incorrect. I noticed how it says that my username is a bunch of random char...

  • Visitor
  • Plan Free Country  United States Device Happens on any device Operating System iOS   My Question or Issue  I'm trying to log into Spotify with my username, but it always says...
  • MihailY
  • Moderator
  • 5322 Views
  • 3 replies
  • 0 likes
  • 5322 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account is not working!!

I have a DUO PREMIUM account, it’s not working. It says I have a free account. Worked perfectly fine for 2 years. Payments have been Done. Logged in and out several times. support helpdesk Does not work either.Can I reach a helpdesk in any way possib...

  • Visitor
  • I have a DUO PREMIUM account, it’s not working. It says I have a free account. Worked perfectly fine for 2 years. Payments have been Done. Logged in and out several times.  support helpdesk Doe...
  • AlejaR
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution In my email there are two spotify account the new one is created now but i want go back with old ac

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AlejaR
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound quality changes when running Adobe Photoshop

There is a very noticeable and distracting difference in audio when I make Adobe Photoshop CS6 Extended (updated) the focus program. I click back on Spotify, bringing it to the front, sound returns to normal. Even as I am performing heavy tasks in Ph...

  • Newbie
  • There is a very noticeable and distracting difference in audio when I make Adobe Photoshop CS6 Extended (updated) the focus program. I click back on Spotify, bringing it to the front, sound returns t...
  • Alex
  • Spotify Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • Other
  • 582 Views
  • 3 replies
  • 0 likes

I need to move to one account to another without loosing all my playlist

Plan Family PremiumMexico DeviceIphone, ipad, Macbook pro. All up to date.I´m now in a Family plan and I need to move to other family plan but without ANY RISK of loosing my playlists.. I have tons of playlist..

  • Regular
  • Plan Family Premium Mexico   Device Iphone, ipad, Macbook pro. All up to date. I´m now in a Family plan and I need to move to other family plan but without  ANY RISK of loosing my play...
  • Maxim
  • Spotify Star
  • 316 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 316 Views
  • 5 replies
  • 0 likes

Public Playist is not showing on the main profile

PlanFreeCountryBrazil DeviceAllOperating SystemWindows & IOS My Question or Issue My publics playlist are not showing on my main profile. I was trying to private them and then put into public again but It did not work. I do not know what is happening...

  • Visitor
  •   Plan Free Country Brazil   Device All Operating System Windows & IOS   My Question or Issue     My publics playlist are not showing on my main profile. I w...
  • AdamDam
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo

Plan PremiumCountry - Ireland DevicePC/iphone 11Operating System(iOS 10, Windows 10) My Question or IssueI have a Premium Subscription and I am currently living in France with my partner for at least the next 12 months. I've tried to add my partner o...

  • Newbie
  • Plan Premium Country - Ireland   Device PC/iphone 11 Operating System (iOS 10, Windows 10)   My Question or Issue I have a Premium Subscription and I am currently living in Fr...
  • BettyAlora
  • Casual Listener
  • 579 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 579 Views
  • 2 replies
  • 1 likes

Superuser Contribution Someone is logging into my account from another country

PlanPremium - Family PlanCountryCanadaDeviceIPhone 8Operating SystemIOS 13 My Question or IssueI have had someone log into my account from Dallas in the United states, while I live in canada, I was wondering about how it would be possible for them to...

  • Casual Listener
  • Plan Premium - Family Plan Country Canada Device IPhone 8 Operating System IOS 13   My Question or Issue I have had someone log into my account from Dallas in the United states, while ...
  • SJoe
  • Visitor
  • 18162 Views
  • 21 replies
  • 0 likes
  • Account
  • 18162 Views
  • 21 replies
  • 0 likes

Apple/Android Account

Is there a way to connect my apple id account to my android account? I just realized I've been paying for 2 separate spotify premium accounts. The premium on the android account which is my primary account has expired but my card was charged for the ...

  • Visitor
  • Is there a way to connect my apple id account to my android account? I just realized I've been paying for 2 separate spotify premium accounts. The premium on the android account which is my primary a...
  • Luan
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 605 Views
  • 1 replies
  • 0 likes

Recommended songs for you

I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to love just because it automatically plays it whenev...

  • Casual Listener
  • I’ve been a Spotify premium user for years now and never has the recommended songs for you been worse. I swear it plays the same song over and over for weeks and it makes me hate songs that I used to...
  • Luan
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
    Unlimited
  • 289 Views
  • 1 replies
  • 0 likes

New releases are not updated

Hi, New albums are not updating since last year and Harry's house album.Please help

  • Visitor
  • Hi, New albums are not updating since last year and Harry's house album. Please help
  • eneiferprince_3
  • Regular
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Premium Individual Plan but getting charged $12.99

Plan: Premium IndividualCountry: USAMy Question or Issue: Hello, I have been on the Premium Individual Plan since 12/8/2017 and have been charged $12.99 every month since then. I recently went to the Spotify subscription plans and noticed the Premium...

  • Visitor
  •   Plan: Premium Individual Country: USA My Question or Issue: Hello, I have been on the Premium Individual Plan since 12/8/2017 and have been charged $12.99 every month since then. I rec...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Account access problem

Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access?Now I am writing from a work account, added image to post PlanPre...

  • Casual Listener
  • Hello! I have a problem logging into my Spotify account. I can't reset my password via email because I'm not receiving emails with instructions. Can you check and help me regain access? Now I am wri...
  • Maxim
  • Spotify Star
  • 293 Views
  • 5 replies
  • 0 likes
  • Account
  • 293 Views
  • 5 replies
  • 0 likes

Solved!! Questions about Facebook-created account

I originally set up my Spotify account with Facebook, I've seen that it's possible to disable your Facebook account and continue to use Spotify, but I have the following questions:Would it later be possible to reactivate this Facebook account without...

  • Casual Listener
  • I originally set up my Spotify account with Facebook, I've seen that it's possible to disable your Facebook account and continue to use Spotify, but I have the following questions: Would it late...
  • mistyaiya
  • Casual Listener
  • 572 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 572 Views
  • 4 replies
  • 0 likes

multiple accounts

PlanPremium on 1CountryUSADeviceiphone, pc and roku.Operating Systemnewest ios, newest windows 10 My Question or Issuei just want to get all my liked songs on one account. is there an easier way than logging into 2 at a time and manually searching th...

  • Newbie
  • Plan Premium on 1 Country USA Device iphone, pc and roku. Operating System newest ios, newest windows 10   My Question or Issue i just want to get all my liked songs on one account. is...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Stop all followers on childs accounts

I've a premium family account. I would like a way to stop anyone following my children on Spotify. It seems like a minimal requirement for a family offering to provide a level of privacy for children.

  • Newbie
  • I've a premium family account. I would like a way to stop anyone following my children on Spotify. It seems like a minimal requirement for a family offering to provide a level of privacy for children.
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 138 Views
  • 1 replies
  • 0 likes