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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76241 Views

28 replies

0 likes

  • 76241 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94074 Views

9 replies

2 likes

Account
Login
  • 94074 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify is unavailable in Donetsk region, Ukraine, without using VPN or proxy.

PlanPremiumCountryUkraine, Donetsk regionAll DeviceAll Operating SystemSpotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this issue be resolved?

Newbie

Plan Premium Country Ukraine, Donetsk region All Device All Operating System Spotify does not launch natively on all devices in the specified region without using VPN or proxy. How can this iss...

Elena

Moderator

819 Views

1 replies

0 likes

Account
Free
Login
Premium
Unlimited
  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution showing email and password is incorrect.

can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case for my main account.

Visitor

can't receive change your password email for reasons. it's been 4-5 days. nothing has worked so far. it shows the same message for my other account but logs in after 3-4 attempts. that's not the case...

Elena

Moderator

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restoring my Spotify

I have a premium account and have been accessing my Spotify account very well but I now just got a new phone. I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account

Visitor

I have a premium account and have been accessing my Spotify account very well but I now just got a new phone.  I moved from my iPhone 7 to an iPhone 11 and I cannot get my Spotify account 

Maria

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Missing account

PlanFreeCountryUnited KingdomDeviceAll, including websiteOperating SystemN/A My Question or IssueMy friend has had a free account for a couple of months. However, they were randomly logged out of the app. They had issues logging back in so followed t...

Visitor

  Plan Free Country United Kingdom Device All, including website Operating System N/A   My Question or Issue My friend has had a free account for a couple of months. However, the...

Billy-J

Spotify Star

347 Views

1 replies

0 likes

Account
Login
  • 347 Views
  • 1 replies
  • 0 likes

No me deja canjear el pin virtual

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

Visitor

Compre la membresia de "Pin virtual Spotify Premium 1 mes" y cuando canjeeo el codigo me aparece "Se produjo un error. Vuelve a intentarlo o visita nuestra página de ayuda."

Billy-J

Spotify Star

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

am i hacked?

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account. Cleaned the connections, apps, changed password. but now those awful artists just hang there in my library! How d...

Casual Listener

Hello, the problem is that i have this happen for the second time. i randomly get some obscure/vulgar russian songs liked on my account.  Cleaned the connections, apps, changed password.  ...

Billy-J

Spotify Star

365 Views

1 replies

0 likes

Account
Premium
  • 365 Views
  • 1 replies
  • 0 likes

Accessing spotify with a duo account

My husband created a duo account so that I have my own profile which I use on my phone. I then tried to access spotify on my laptop but I didn't have the password. I tried accessing it using the cell number, but when I entered my number it said it di...

Visitor

My husband created a duo account so that I have my own profile which I use on my phone.  I then tried to access spotify on my laptop but I didn't have the password.  I tried accessing it us...

Bittencourt

Spotify Star

365 Views

1 replies

0 likes

Account
  • 365 Views
  • 1 replies
  • 0 likes

How do I change my country and update my payment method?

My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the plan doesn't exist. How do I resolve this?

Visitor

My current plan is in South Africa and I want to change to UK. If I try to enter my UK credit card details, it says it doesn't match my country but when I try to change my country to UK it says the p...

Not applicable

793 Views

2 replies

0 likes

  • 793 Views
  • 2 replies
  • 0 likes

Superuser Contribution I couldn't log in it said I didn't have an account even though I do

I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another account but I wanna get my playlists back

Casual Listener

I've always used the continue with google option to log in to my account but now I pick that option and it says that I don't have an account linked to it so now I lost all my playlists I made another...

Saranyapong

Newbie

1260 Views

2 replies

0 likes

  • 1260 Views
  • 2 replies
  • 0 likes

Solved!! Cannot access Spotify free

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

Casual Listener

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

Pottering

Casual Listener

4801 Views

5 replies

0 likes

  • 4801 Views
  • 5 replies
  • 0 likes

no me deja ingresar a mi cuenta y quiero cancelar el premium

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta estaban los datos de mi tarjeta y no sé como hacerlo

Visitor

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta es...

Billy-J

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

How do I subscribe and post on a thread

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I’ve voted and will be notified when it is resolved ...

Newbie

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I...

Billy-J

Spotify Star

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Tengo 2 cuentas de Spotify con el mismo correo

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no era y ahora no logro volver a iniciar sección en mi ...

Visitor

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no e...

Jose_M

Spotify Star

4395 Views

5 replies

0 likes

  • 4395 Views
  • 5 replies
  • 0 likes

Paid for premium, but my account didn't update

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

Visitor

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  

Billy-J

Spotify Star

509 Views

2 replies

0 likes

Account
Premium
  • 509 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Device list contains old entries

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

Roadie

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

MartinT

Spotify Legend

454 Views

2 replies

0 likes

  • 454 Views
  • 2 replies
  • 0 likes

I cannot get adult verification

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

Visitor

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

TanyaS

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes