Premium duo

[PaulBFM]

Plan Premium

Country - Ireland

Device

PC/iphone 11

Operating System

(iOS 10, Windows 10)

My Question or Issue

I have a Premium Subscription and I am currently living in France with my partner for at least the next 12 months. I've tried to add my partner on a Duo membership but when she tries to use the link it is saying that it cannot be processed as the country (France) is not the location the account registered to (Ireland). 

If I want to change my location I am being told that I need to pay from a French account. I don't have one, I don't need one. My Irish bank account is an EU/SEPA account.

How do I get around this problem? 

[Maxim · Accepted solution]

Hey @PaulBFM ,

Thanks for reaching out.

Unfortunately, you need a payment method that's been issued in France in order to change your account's country setting to France.

You could also ask your partner if they have one that you could use for those 12 months.

https://support.spotify.com/article/country-region-settings/

Hope this clears things up 🙂

[BettyAlora]

And then you have to wait for 1 month to get it working.

What a bad service from Spotify.