Não consigo acessar / I can't acess

[EdsonFilho98]

Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ??  // Hello, i used to use Free version but decised change tô student. I made the register 2x and "paid" too, however i can't even use the "Free paid version (30 days Free)". How can i solve this ??? I really paid 2x ??

[Alfredo]

Hey @EdsonFilho98, welcome to the community!

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

If you didn't complete the student validation process, the payments should remain as pending, and will go back to your bank account soon.

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

All the best.