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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76641 Views

28 replies

0 likes

  • 76641 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94701 Views

9 replies

2 likes

Account
Login
  • 94701 Views
  • 9 replies
  • 2 likes

Superuser Contribution Account

I can not disconnect facebook from spotify. Nor does it happen when I tap Connect to facebook. So I do not know if I'm linked to facebook or not. Nor can I see the flow of friends. It says that it was not possible to load.

Newbie

I can not disconnect facebook from spotify. Nor does it happen when I tap Connect to facebook. So I do not know if I'm linked to facebook or not. Nor can I see the flow of friends. It says that it wa...

Alfredo

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo acessar / I can't acess

Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ?? // Hello, i used to use Free version but decised change tô student....

Casual Listener

Olá, eu usava a versão Free mas resolvi mudar para a de estudante. Fiz o cadastro duas vezes, foi "cobrado" duas vezes e agora não consigo nem experimentar o premium, como resolvo ??  // Hello, ...

Alfredo

Roadie

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in (error code 404)

Hello. I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in. It says Spotify is possibly blocked by my firewall. But I used Spotify for years... ? Please help.

Roadie

Hello.    I'm trying to log in to my account on Spotify. However it states the error code: 404 - unable to log in.  It says Spotify is possibly blocked by my firewall. But I used ...

vermicyde

Newbie

245779 Views

124 replies

3 likes

Windows
  • 245779 Views
  • 124 replies
  • 3 likes

Help log in

I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except the Twitter one. Since I don' have it I don' t want t...

Newbie

I can't rememer my password for my family account. I have tried all the options to reset it and I get no emails on any of the ones I have tried. Exhusted every option that spotify has given except th...

osornios

Spotify Star

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Retrieving of the account

Hello Spotfy community, I have a question, is it possible to recover an account? I created a new account with an email address and mistakenly connected Facebook to it. And my old account which has been connected with Facebook is gone! I must confess ...

Newbie

Hello Spotfy community,    I have a question, is it possible to recover an account?  I created a new account with an email address and mistakenly connected Facebook to it. And my ol...

osornios

Spotify Star

488 Views

1 replies

0 likes

Login
  • 488 Views
  • 1 replies
  • 0 likes

Change country in profile ( No other countries besides USA showing in scroll)

Hi, Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA. How do I fix this? Or, can I use a foreign credit card to charge my acco...

Newbie

Hi,    Just moved from the USA, trying to change my country info on my profile. But when I go to edit profile and scroll down the country list, there is only 1 option which is USA.  ...

osornios

Spotify Star

408 Views

1 replies

0 likes

Account
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Premium through Starbucks but want to create a new account

Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned about maintaining my premium account as a Starbuck...

Newbie

Hi! So I want to create a new Spotify account and create one that isn't connected to my FB for a couple of reasons. I think I already know how I can transfer my playlists over, but I'm more concerned...

osornios

Spotify Star

866 Views

1 replies

0 likes

  • 866 Views
  • 1 replies
  • 0 likes

Solved!! Can't log into my android Spotify app

I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password. I also tried using my Facebook login. The same result. Takes me back to the l...

Casual Listener

I can login to the website fine but my android app is playing up. It doesn't give me any error message and after 3 tries it just gives me if I want to retrieve my password.   I also tried usin...

Jamesechoi

Casual Listener

1902 Views

4 replies

0 likes

  • 1902 Views
  • 4 replies
  • 0 likes

How can i change name of my artistic profile.

We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAGO MATTHIAS. How can I change this and put new photo...

Casual Listener

We launch a remix for the track “Na Brisa” from JetLag but the recorder put my name wrong. Is my first track in Spotify so them create this artistic profile THIAGO MATHIAS but the right name is THIAG...

thiagomatthias

Casual Listener

928 Views

2 replies

0 likes

  • 928 Views
  • 2 replies
  • 0 likes

Complain

I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and have no condition to have individual plans, I am quit...

Newbie

I need help. I signed the family plan for over 8 months. Now my daughters have been blocked. I'm paying for the plan, and their service was cut short. What is happening? They are my dependents and ha...

Robert_W

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

I can't log in on the android app

I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for two seconds, and then it automatically logs out and show ...

Newbie

I have been using spotify on pc and iPad for ~10 months, and today I decided to download the phone app (android), and when I put my username and my password, it logs in and show my profile for t...

Robert_W

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Can't log into my premium account

Hello spotify I need your help to log back into my premium spotify account username is, I already tried to reset my password but nothing shows up please help me recover this account. I am still paying for it even though I can't use it.

Newbie

Hello spotify I need your help to log back into my premium spotify account username is <removed sensitive information> , I already tried to reset my password but nothing shows up please help ...

Robert_W

Community Legend

377 Views

1 replies

0 likes

Premium
  • 377 Views
  • 1 replies
  • 0 likes

Been charged twice since 11/2016!

Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next to Apple App Store charges ($13.85)... only subscr...

Newbie

Hello Spotify community it seems there is a glitch in your subscription software and how it communicates with Facebook. After noticing monthly Spotify charges ($10.65) in my bank statement right next...

Robert_W

Community Legend

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 spotify premium not working on PC and android

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working.PS4 is working with my account but somehow spotify created me a username (with same ...

Casual Listener

First i buyed premium on PS4(long time ago) everything was working with android and pc with the account, but after unlinking spotify with facebook nothing is working. PS4 is working with my account ...

Konpoz

Casual Listener

934 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 934 Views
  • 2 replies
  • 0 likes

Solved!! Account hacked

Hi all.My Account (Premium Family) was obviously hacked yesterday. I had another user listen to Music with my account when I logged in.I reset the password and have logged off all devices as soon as I had Computer Access. Then the Spotify Help recove...

Casual Listener

Hi all. My Account (Premium Family)  was obviously hacked yesterday. I had another user listen to Music with my account when I logged in. I reset the password and have logged off all devices a...

Nico

Community Legend

1010 Views

3 replies

0 likes

  • 1010 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alguién está usando mi cuenta

Buenos días:Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web, pero me interesa saber si hay alguna manera de obte...

Casual Listener

Buenos días: Recientemente ha aparecido una playlist que yo no he creado en mi cuenta, por lo que supongo que alguién más está usándola. Ya sé que puedo cerrar la sesión de forma remota desde la web...

churretoza

Casual Listener

815 Views

2 replies

0 likes

Account
Security
  • 815 Views
  • 2 replies
  • 0 likes

Superuser Contribution Login Problems

Posting this again because nothing solved it yet..I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off. After I'm filling my email or username (tried both) and my password (and yes, I've tried to switch it multipl...

Regular

Posting this again because nothing solved it yet.. I'm trying for a week now to login to spotify mobile app, after it suddenly logged me off.  After I'm filling my email or username (tried bot...

SergioDavid

Roadie

2018 Views

1 replies

0 likes

Account
Login
  • 2018 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why Can't I See What My Friend is Listening To Anymore?

Hello,This morning, I came into work, turned on my computer, and the feed for my friend is gone. I can't see what she's listening to. There is a button for me to "Find Friends" and then it takes me to a page to link with Facebook. I've never had to d...

Regular

Hello, This morning, I came into work, turned on my computer, and the feed for my friend is gone.  I can't see what she's listening to.  There is a button for me to "Find Friends" and then...

SergioDavid

Roadie

4035 Views

1 replies

0 likes

  • 4035 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search music.

Good afternoon.I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime with the search I ended up listening to + 50. Is it po...

Newbie

Good afternoon. I want to find a song that I heard about 10x in the last 24 hours, unfortunately it's not on Morten's album anymore. It does not appear in the last 50 songs because in the meantime...

SergioDavid

Roadie

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO

Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] vao continuar cobrando? Muito dificil falar com voces, gostari...

Newbie

Prezados, Percebi hoje que estav sendo cobrado em duplicidade pela minha assinatura. realizei o cancelamento no debito cartao final [Mod edit - card info] e o final [Mod edit - card info] va...

SergioDavid

Roadie

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes