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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 450 Views
  • 0 replies
  • 7 likes
  • Security
  • 450 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440715 Views
  • 968 replies
  • 108 likes
  • Account
  • 440715 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195836 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195836 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107028 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107028 Views
  • 70 replies
  • 11 likes

Superuser Contribution Logging in

I accidentally logged out of my account and when I tried to log in again, Spotify told me that my username I'd not assiocated as an active account. I decided to make a new account, but when it logged me out, I tried to log in again, but the same thin...

  • Newbie
  • I accidentally logged out of my account and when I tried to log in again, Spotify told me that my username I'd not assiocated as an active account. I decided to make a new account, but when it logged...
  • Alfredo
  • Roadie
  • 518 Views
  • 4 replies
  • 0 likes
  • 518 Views
  • 4 replies
  • 0 likes

No puedo iniciar Sesion! Me dice que mi dispositivo esta Ofline

Hola Comunidad! No puedo iniciar sesion porque me figura el siguiente mensaje:Tu configuracion actual esta establecida en modo Offline. Conectado a Internet para conectarte a spotify Resulta que estoy conectado y tampoco me deja.Y me meti desde la co...

  • Newbie
  • Hola Comunidad!  No puedo iniciar sesion porque me figura el siguiente mensaje: Tu configuracion actual esta establecida en modo Offline. Conectado a Internet para conectarte a spotify  ...
  • user-removed
  • Not applicable
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium owner profile

I've upgraded to Family Premium and my boyfriend's info is showing as the owner of the account when he got the invite, but under Profile it's all my details. Where can I edit this?

  • Casual Listener
  • I've upgraded to Family Premium and my boyfriend's info is showing as the owner of the account when he got the invite, but under Profile it's all my details. Where can I edit this?
  • JannelKosior
  • Casual Listener
  • 689 Views
  • 2 replies
  • 0 likes
  • 689 Views
  • 2 replies
  • 0 likes

Refund

Ummm can I have a refund of my my 9.99 I cancelled my subscription and my whole account gets deleted really ?

  • Newbie
  • Ummm can I have a refund of my my 9.99 I cancelled my subscription and my whole account  gets deleted really ?
  • Noah
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 377 Views
  • 1 replies
  • 0 likes

Solved!! I don't have Spotify but I'm still getting charged???

I had Spotify once upon a time, but I stopped using it ages ago when I couldn't afford to anymore.... I no longer have any idea what account is attached to my card. All the accounts that I have access to are Free Accounts.... so I don't understand wh...

  • Visitor
  • I had Spotify once upon a time, but I stopped using it ages ago when I couldn't afford to anymore.... I no longer have any idea what account is attached to my card. All the accounts that I have acces...
  • Bittencourt
  • Spotify Star
  • 2616 Views
  • 11 replies
  • 0 likes
  • Account
    Subscription
  • 2616 Views
  • 11 replies
  • 0 likes

code d'erreur 3

voici le problème, on affiche le code d'erreur 3 lorsque j'essais de me connecter. (mon nom d'utilisateur et mon mot de passe sont supposément incorrect). Le problème, c'est que quand j'essais de changer mon mot de passe, ils disent qu'ils ont envoyé...

  • Visitor
  • voici le problème, on affiche le code d'erreur 3 lorsque j'essais de me connecter. (mon nom d'utilisateur et mon mot de passe sont supposément incorrect). Le problème, c'est que quand j'essais de cha...
  • dominikazielins
  • Newbie
  • 12121 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 12121 Views
  • 5 replies
  • 0 likes

Cobrança da mensalidade sem terem respeitado os 30 dias free trial...

Boa tarde, Aderi ao Spotify no dia 12.03 quando aderi ao mês gratuito de spotify family. Recebi uma mensagem vossa onde está claro 30 dias € 0.00 No dia 31.03 recebi uma mensagem vossa a dizer que não tinham conseguido cobrar a mensalidade. Achei est...

  • Newbie
  • Boa tarde,   Aderi ao Spotify no dia 12.03 quando aderi ao mês gratuito de spotify family.  Recebi uma mensagem vossa onde está claro 30 dias € 0.00  No dia 31.03 re...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Solved!! Delete Facebook Account, But Keep Spotify

Having Spotify so tightly linked to a Facebook account is a pain my ass. All I want is to be able to permanently delete my Facebook account but still be able to use Spotify... How do I do this?

  • Casual Listener
  • Having Spotify so tightly linked to a Facebook account is a pain my ass. All I want is to be able to permanently delete my Facebook account but still be able to use Spotify... How do I do this?
  • 12178804923
  • Newbie
  • 74110 Views
  • 21 replies
  • 21 likes
  • 74110 Views
  • 21 replies
  • 21 likes

LOST EMAIL AND PASSWORD

in december 2017 i activated spotify premium for 0,99€, now, after 3 months it automatically get from my card 9.99€ for premium account but i cant use it.what i can do? is possible to resolve? please help me!

  • Newbie
  • in december 2017 i activated spotify premium for 0,99€, now, after 3 months it automatically get from my card 9.99€ for premium account but i cant use it. what i can do? is possible to resolve? plea...
  • Robert_W
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Ready to scream

I am so frustrated with spotify right now. I don't understand why I can't contact them directly to have my issue resolved. I upgraded my service to the premium family plan but when I send an invitation to my husband and son it is just taking them to ...

  • Newbie
  • I am so frustrated with spotify right now. I don't understand why I can't contact them directly to have my issue resolved. I upgraded my service to the premium family plan but when I send an invitati...
  • Robert_W
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Login issues

When I try to login on my smart TV it sends me a code on my phone telling me to enter it in to login, however, it's not accepting the code! Help.

  • Newbie
  • When I try to login on my smart TV it sends me a code on my phone telling me to enter it in to login, however, it's not accepting the code! Help.
  • Robert_W
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Login
  • 387 Views
  • 1 replies
  • 0 likes

Problem in logging into spotify mobile app

Im unable to log into my account through my spotify mobile app..but im able to log into my account through chrome ..It is showing tht the password and username or email do not match bt same password and email are crct when im trying to log in through...

  • Visitor
  • Im unable to log into my account through my spotify mobile app..but im able to log into my account through chrome ..It is showing tht the password and username or email do not match bt same password ...
  • Robert_W
  • Community Legend
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Is anyone from Spotify here able to confirm what is going on with leaked account details?

My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password.Got a couple of emails from haveibeenpwned a couple of hours later, looked at the pastebin and there was my ...

  • Casual Listener
  • My spotify started playing on a a phone I don't own earlier, thought it was strange so logged in and kicked everyone off and changed password. Got a couple of emails from haveibeenpwned a couple o...
  • Robert_W
  • Community Legend
  • 1091 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 1091 Views
  • 2 replies
  • 0 likes

Need invoice for company but cannot add VAT nr and company name on my account

How can you add your company name + VAT number to your account so that you get invoices on your company and not on your personal name?

  • Casual Listener
  • How can you add your company name + VAT number to your account so that you get invoices on your company and not on your personal name?
  • Maxim
  • Spotify Star
  • 3112 Views
  • 5 replies
  • 1 likes
  • 3112 Views
  • 5 replies
  • 1 likes

Superuser Contribution Name at my Account

I can't see my name at my Spotify account? I delete my Facebook profile and I got Spotify log in at that one, how can I get my name back at here?? Instead of "Log In with Facebook" I changed to "Username and Passord". Can you help me?

  • Newbie
  • I can't see my name at my Spotify account? I delete my Facebook profile and I got Spotify log in at that one, how can I get my name back at here?? Instead of "Log In with Facebook" I changed to "User...
  • SergioDavid
  • Roadie
  • 551 Views
  • 7 replies
  • 0 likes
  • 551 Views
  • 7 replies
  • 0 likes

I can't find my prenium account

I pay for prenium but can't seem to find my logins

  • Newbie
  • I pay for prenium but can't seem to find my logins
  • Hubo
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 320 Views
  • 1 replies
  • 0 likes

Can't login in work computer

I can't login to my account on my PC app. I've found solution where you have to change network settings, but as I am in my work computer that would need admin access, plus will disable my ethernet. Is there any other way? I'm getting error code 4 as ...

  • Visitor
  • I can't login to my account on my PC app. I've found solution where you have to change network settings, but as I am in my work computer that would need admin access, plus will disable my ethernet. I...
  • Bethany_Dawn
  • Community Legend
  • 990 Views
  • 1 replies
  • 0 likes
  • Login
  • 990 Views
  • 1 replies
  • 0 likes

Solved!! Won't Accept Credit Card Information

I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more information other than card number, expiration dat...

  • Newbie
  • I'm trying to throw my money at Spotify and get Premium but it keeps saying there's an error whenever I put my credit card information. Now I'm no online shopping pro but shouldn't I need to put more...
  • bearnyc
  • Music Fan
  • 128633 Views
  • 80 replies
  • 8 likes
  • Account
    Premium
    Subscription
  • 128633 Views
  • 80 replies
  • 8 likes