Help Wizard

Step 1


Someone is using my account

Someone is using my account

I have had Spotify for six years, and premium for about 4 months. As I was listening to spotify on my phone, somebody kept using Spotify connect to use my account. They were connecting with a PS4, which I do not have. I have not shared my account information with anyone. I have tried using the "log out everywhere" feature, I have reset my password, and then logged out everywhere again, but the problem persists. What should I do?

1 Reply

Hey @squizzage,


Welcome to the community!


It sounds like someone has gained access to your account. I would recommend immediately following this guide: Someone has taken over my account. Please ensure that after following step one, you get in touch with the Spotify support team using the contact form.


Let me know if you have any questions. Happy listening 🙂

NoahSpotify Star
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