Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"
When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails to an email account which is not mine, the one I mi...
I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to login, I was told my email address is invalid.. Can't ...
Hi, I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on. How do I get rid of these people? Example: In my recently played music by ‘Marcus and Martinus’ p...
I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??
About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please). Can you just restore my songs library to before all of my songs ...
Hello,I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, it doesn’t work and I can’t post the thread. I can rep...
Hola, El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion al cliente y en el foro oficial de spotify esta todo en ing...
People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, even verbally fought with them through song titles ...
After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back.I need my account back very much.
I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...
Hi there, I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that.Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't seem to care about that change. It holds onto my old address...
Hello A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it from other devices, it still keeps trying to connect. They del...
So apparently there's a limit? I bought premium... thinking I could listen to a trillion offline songs. I guess I hit my 3,333 limit on my pc? Like I have many playlists, I've been using Spotify for years... I love music, you are expecting me to not ...
Having an issue where my account is already linked on another device.
Desde esta semana, al escuchar un álbum, cuando éste termina, comienza a escucharse automáticamente la radio de ese álbum. Es un poco molesto, ya que uso Spotify para dormir y así queda sonando toda la noche. Hay alguna forma de eliminar esa caracter...
Hi,I'm going to delete my Facebook account, but I would like to retain my Spotify account with all the playlists I've created so far. I'm not sure how to switch my account over and make sure my Spotify playlists aren't deleted. Any help would be appr...
Hi, This issue started last night. Spotify randomly dumped all of my +'d songs and playlists, and most of my followed artists out of nowhere. This occured while the program was open and currently playing a song. When I went to the Songs list there wa...
Hi there!Today I tried to log into my account and it was saying that the e-mail account wasn't associated with any Spotify account. I tried to login with my Facebook account and everything went fine (i.e., all my playlists were there, but it was no l...
I have had the spotify-hulu account for a while now and recently my hulu has not been allowing me to view movies or tv or anything because it says i need to "sign up." I called hulu to try and fix this and they told me that it looks like my spotify-h...