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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75764 Views

28 replies

0 likes

  • 75764 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93189 Views

9 replies

2 likes

Account
Login
  • 93189 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify has a mind of it's own!

Hi, So I've seen similar problems on the forums but none of the solutions have worked for me. I opened up Spotify on my Mac and it auto-populates my queued music with Latin music. I've tried clearing my queue (on all devices), tried uninstalling and ...

Casual Listener

Hi,   So I've seen similar problems on the forums but none of the solutions have worked for me.   I opened up Spotify on my Mac and it auto-populates my queued music with ...

kdok105

Newbie

1056 Views

4 replies

0 likes

Account
  • 1056 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't change my profile

Hey, I've a problem with my account. I have a new registered account. I want to change my profile (for example my ZIP/Postal Code) but I can`t save my changes. Theres is always the error message: "This e-mail address is already in use". and my user n...

Newbie

Hey,    I've a problem with my account. I have a new registered account.  I want to change my profile (for example my ZIP/Postal Code) but I can`t save my changes.  Theres...

SergioDavid

Roadie

381 Views

1 replies

0 likes

Account
  • 381 Views
  • 1 replies
  • 0 likes

não consigo assinar a conta premium

Estou tentando realizar uma assinatura e já tentei 3 cartões de crédito com limite e única informação que recebo que o site / app não está em um dia bom, ou problema com o cartão, mas para o cartão de débito eu tentei e nada.

Newbie

Estou tentando realizar uma assinatura e já tentei 3 cartões de crédito com limite e única informação que recebo que o site / app não está em um dia bom, ou problema com o cartão, mas para o cartão d...

Bittencourt

Spotify Star

3817 Views

5 replies

0 likes

Premium
  • 3817 Views
  • 5 replies
  • 0 likes

No inicia Spotify a PS4

Cuando intento vincular la cuenta de Spotify a ps4 y inicio sesión me sale este mensaje pero no funciona

Casual Listener

Cuando intento vincular la cuenta de Spotify a ps4 y inicio sesión me sale este mensaje pero no funciona 

Thefrankbg

Casual Listener

1014 Views

1 replies

0 likes

Account
Login
  • 1014 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesión

Hola buen dia: Desde hace 2 años tengo una cuenta en spotify, diario ingreso pero hace 2 dias me saco de mi sesión y al querer ingresar de nuevo me decia que el usuario y contraseña son incorrectos, cambié mi contraseña pero tampoco pude.siempre ingr...

Newbie

Hola buen dia:   Desde hace 2 años tengo una cuenta en spotify, diario ingreso pero  hace 2 dias me saco de mi sesión y al querer ingresar de nuevo me decia que el usuario y contraseña so...

SergioDavid

Roadie

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Solved!! Someone Else Using My Account

Hi, I recently browsed through my recently played list and noticed someone else is using my account obviously screwing up my preferences. My account is linked to my FB page so I logged out of all devices and I changed all the passwords. It doesnt see...

Casual Listener

Hi,   I recently browsed through my recently played list and noticed someone else is using my account obviously screwing up my preferences.   My account is linked to my FB page so I log...

Maxim

Spotify Star

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not getting my invitation for premium family service

My wife signed me up for the premium family service put my email in and I'm not receiving an email with the invitation to join need a code

Newbie

My wife signed me up for the premium family service put my email in and I'm not receiving an email with the invitation to join need a code

Katreeenamarie

Newbie

593 Views

2 replies

0 likes

Account
  • 593 Views
  • 2 replies
  • 0 likes

Remove Credit Card From Account

How can I remove my card from my account? 

Newbie

How can I remove my card from my account?  

Maxim

Spotify Star

1876 Views

1 replies

0 likes

  • 1876 Views
  • 1 replies
  • 0 likes

Starting a Family Account

If I start a Family Plan and have to cancel my premium Plan do I loose all of my playlists?

Visitor

If I start a Family Plan and have to cancel my premium Plan do I loose all of my playlists?  

Maxim

Spotify Star

366 Views

1 replies

0 likes

Account
  • 366 Views
  • 1 replies
  • 0 likes

Friend feed only displays "See what your friends are playing"

The Friend Feed is not displaying on the right hand side as usual; instead there is a prompt to "See what your friends are playing" and click a "Find Friends" button to see a list of FB friends you can follow. How do I get the feed back so I can actu...

Newbie

The Friend Feed is not displaying on the right hand side as usual; instead there is a prompt to "See what your friends are playing" and click a "Find Friends" button to see a list of FB friends you c...

Tomatosauce

Regular

1341 Views

2 replies

6 likes

  • 1341 Views
  • 2 replies
  • 6 likes

Changed mail address on Facebook, hasn't updated yet on spotify

I had to change my mail address on Facebook as my Spotify is connected to Facebook. I changed my mail address over 24 hours ago, but it still hasn't updated on my Spotify account settings.

Casual Listener

I had to change my mail address on Facebook as my Spotify is connected to Facebook. I changed my mail address over 24 hours ago, but it still hasn't updated on my Spotify account settings.

TScheeper

Casual Listener

997 Views

2 replies

0 likes

  • 997 Views
  • 2 replies
  • 0 likes

Playlists I DID NOT add...

I have changed my password several times, yet randomly when I log in, there are "recently played" playlists on my list that I did not listen to or add. It's usually foreign music or seriously derogatory rap w/ pot leaves and naked people all over the...

Casual Listener

I have changed my password several times, yet randomly when I log in, there are "recently played" playlists on my list that I did not listen to or add. It's usually foreign music or seriously derogat...

Hubo

Community Legend

1161 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 1161 Views
  • 3 replies
  • 0 likes

Way to prevent duplicates in playlists.

Hi, It's the wrong title I am unable to write my own title??? I have moved from Canada to Switzerland but only after 5 days I was forced to change country which I did but now all my playlists are lost. Is there a way to recover I have search the topi...

Newbie

Hi,   It's the wrong title I am unable to write my own title???   I have moved from Canada to Switzerland but only after 5 days I was forced to change country which I did but now all my...

odesjord

Casual Listener

421 Views

1 replies

0 likes

Account
  • 421 Views
  • 1 replies
  • 0 likes

Username random collection of characters

Hi, I've tried to signup twice now and both times my username has reverted to a random selection on letter and numbers. Each time I entered a different user name when registering. I don't hvae a facebook account or anything so don't want a linked acc...

Newbie

Hi, I've tried to signup twice now and both times my username has reverted to a random selection on letter and numbers. Each time I entered a different user name when registering. I don't hvae a face...

user-removed

Not applicable

843 Views

2 replies

0 likes

  • 843 Views
  • 2 replies
  • 0 likes

Family Plan Account Keeps Getting Locked Out, Losing Music

I'm the primary acount for a family plan. One of the subordinate accounts for a family member keeps being logged out of the spotify app on iOS, having difficultly loging back in (says incorrect credentials/etc), and when we are able to get back in, t...

Newbie

I'm the primary acount for a family plan.  One of the subordinate accounts for a family member keeps being logged out of the spotify app on iOS, having difficultly loging back in (says incorrect...

user-removed

Not applicable

650 Views

1 replies

0 likes

Account
Premium
  • 650 Views
  • 1 replies
  • 0 likes

Account hacked

My account has been hacked, email and password changed completely and my payment information is still there. I can connect with my facebook but thats all about that i can do about it. Cant change password either anything. I have cancelled my payment ...

Casual Listener

My account has been hacked, email and password changed completely and my payment information is still there. I can connect with my facebook but thats all about that i can do about it. Cant change pas...

juhojr

Casual Listener

540 Views

1 replies

0 likes

Account
Login
Security
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sin cuenta premium pero me sigue cobrando

Hola, dí de baja mi suscripción premium pero aún recibo cargos en mi tarjeta de crédito. No tengo otras cuentas y me aparecen los "recibos" mensuales en mi cuenta de Spotify. Quisiera saber si pueden parar de cobrarme porque en mi cuenta dice que ten...

Newbie

Hola, dí de baja mi suscripción premium pero aún recibo cargos en mi tarjeta de crédito. No tengo otras cuentas y me aparecen los "recibos" mensuales en mi cuenta de Spotify. Quisiera saber si pueden...

eytanroz

Newbie

8004 Views

6 replies

7 likes

  • 8004 Views
  • 6 replies
  • 7 likes

Superuser Contribution Spotify logs me out immediately and says error code 3

Please help. I have been trying to log into spotify on my laptop for a while now. It wont let me login in through facebook. I keep clicking the button but nothing happens. Then I tried logging in with my username and password, but it logs me in for a...

Regular

Please help. I have been trying to log into spotify on my laptop for a while now. It wont let me login in through facebook. I keep clicking the button but nothing happens. Then I tried logging in wit...

Alfredo

Roadie

2454 Views

14 replies

0 likes

  • 2454 Views
  • 14 replies
  • 0 likes

My College Isn't Included For The Spotify Premium Discount

I go to Rockland Community College, and my friends are also having the same problem; the college isn't included in the list. http://www.sunyrockland.edu/ Please add it to the list.

Casual Listener

I go to Rockland Community College, and my friends are also having the same problem; the college isn't included in the list.    http://www.sunyrockland.edu/   Please add it to ...

reaganlinde

Casual Listener

17283 Views

14 replies

2 likes

Account
Premium
Subscription
  • 17283 Views
  • 14 replies
  • 2 likes

Cobranca indevida - status ainda consta como FREE

Pagava e utilizava minha conta normalmente, neste ultimo mes a cobranca foi realizada, debitada do meu cartao de credito, mas meu status de conta de repente mudou para FREE, e nao consigo ter acesso as facilidades do PREMIUM. Gostaria de um posiciona...

Newbie

Pagava e utilizava minha conta normalmente, neste ultimo mes a cobranca foi realizada, debitada do meu cartao de credito, mas meu status de conta de repente mudou para FREE, e nao consigo ter acesso ...

Bittencourt

Spotify Star

680 Views

3 replies

0 likes

Account
  • 680 Views
  • 3 replies
  • 0 likes