Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MatanOshri
  • Visitor
  • 258060 Views
  • 483 replies
  • 32 likes
  • Account
    Free
  • 258060 Views
  • 483 replies
  • 32 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12904 Views
  • 6 replies
  • 11 likes
  • Security
  • 12904 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528432 Views
  • 989 replies
  • 113 likes
  • Account
  • 528432 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127883 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127883 Views
  • 74 replies
  • 12 likes

Can log in on computer but not phone

I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"

  • Newbie
  • I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"
  • user-removed
  • Not applicable
  • 1427 Views
  • 3 replies
  • 0 likes
  • 1427 Views
  • 3 replies
  • 0 likes

Superuser Contribution registered with an uncorrect email

When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails to an email account which is not mine, the one I mi...

  • Newbie
  • When I first created my Spotify account, I misspelt my email but didn't realise it. Now that I have to log in and change my password because I don't remember it, Spotify is apparently sending emails ...
  • Melody
  • Spotify
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I speak to a human at Spotify for help signing up?

I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to login, I was told my email address is invalid.. Can't ...

  • Newbie
  • I have tried off and on to trial free Spotify. There is always a barrier. Today, I was told my password is invalid, so I reset my password via an email to my address from Spotify. When I tried to log...
  • Melody
  • Spotify
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Somebody else listening on my account

Hi, I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on. How do I get rid of these people? Example: In my recently played music by ‘Marcus and Martinus’ p...

  • Newbie
  • Hi,  I’ve recently noticed someone else/other people are using my Spotify account. I’ve changed my password but there’s still unwanted activity going on.  How do I get rid of these people...
  • Maxim
  • Spotify Star
  • 42887 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 42887 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free 60 days

I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??

  • Regular
  • I tried 60 days free premium, I insert my paypal account and after says 30 days free...why??
  • Steve-one
  • Regular
  • 1302 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1302 Views
  • 5 replies
  • 0 likes

Songs Gone, Replaced by Songs in Completely Different Genres

About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please). Can you just restore my songs library to before all of my songs ...

  • Casual Listener
  • About 7 hours ago, my entire song library was replaced with different songs. I'm confused as to why, and I would like my songs back (or at least the names so I can look them up please).   Can ...
  • Charlie42
  • Casual Listener
  • 632 Views
  • 1 replies
  • 0 likes
  • Account
  • 632 Views
  • 1 replies
  • 0 likes

You must provide a valid Spotify URI value

Hello,I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, it doesn’t work and I can’t post the thread. I can rep...

  • Roadie
  • Hello, I’m trying to make a new post from my IPhone to share my playlists. However, when I try to create the thread, I’m asked to “You must provide a valid Spotify URI value”. When I add the link, i...
  • mrrockmusic6886
  • Roadie
  • 1072 Views
  • 2 replies
  • 2 likes
  • Account
  • 1072 Views
  • 2 replies
  • 2 likes

Solved!! Codigo de error 18

Hola, El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion al cliente y en el foro oficial de spotify esta todo en ing...

  • Regular
  • Hola,   El otro dia se me actualizo solo mi spotify en el PC, y cuando se reinstaló me dio el ''codigo de error 18'', ya no se que hacer, buscas ayuda y no encuentras ningun numero de atencion...
  • Carigatito
  • Newbie
  • 61739 Views
  • 31 replies
  • 0 likes
  • Other
  • 61739 Views
  • 31 replies
  • 0 likes

Hacked!! D:

People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, even verbally fought with them through song titles ...

  • Regular
  • People have been getting into my account for about a month now and no matter what I do, nothing seems to stop them. I've booted them (using the "sign out everywhere" option"), changed my login info, ...
  • Noah
  • Spotify Star
  • 638 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 638 Views
  • 3 replies
  • 0 likes

Solved!! I can no longer access my account after deleting my Facebook account.

After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back.I need my account back very much.

  • Newbie
  • After deleting my Facebook account, I can no longer access my account, I do not want to use Facebook any more, but I want my account back. I need my account back very much.       ...
  • hilarypv
  • Newbie
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

HELP - FACEBOOK EMAIL ADDRESS WON'T UPDATE

I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invitation isn't going to my email address that I have ...

  • Casual Listener
  • I've updated my email address on Facebook ages ago, but it won't update on my Spotify account. As a resut, I'm not able to receive my sister's invitation to join her family plan as I imagine the invi...
  • Noah
  • Spotify Star
  • 809 Views
  • 1 replies
  • 0 likes
  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mail-Address won't change

Hi there, I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that.Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't seem to care about that change. It holds onto my old address...

  • Casual Listener
  • Hi there,  I'm using a Spotify account that is linked to my Facebook profile. I don't want to change that. Thing is: My mail address changed and I also changed it on Facebook. Spotify doesn't ...
  • Herkat
  • Casual Listener
  • 866 Views
  • 3 replies
  • 0 likes
  • 866 Views
  • 3 replies
  • 0 likes

huawei y560-l03

Hello A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it from other devices, it still keeps trying to connect. They del...

  • Newbie
  • Hello  A device called huawei y560-l03 keeps trying to connect to my spotify. Whoever seems to have gotten into my account even though I've changed the pasword several times and removed it...
  • Noah
  • Spotify Star
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

Solved!! "too many songs selected for offline mode"

So apparently there's a limit? I bought premium... thinking I could listen to a trillion offline songs. I guess I hit my 3,333 limit on my pc? Like I have many playlists, I've been using Spotify for years... I love music, you are expecting me to not ...

  • Music Fan
  • So apparently there's a limit?  I bought premium... thinking I could listen to a trillion offline songs.  I guess I hit my 3,333 limit on my pc?  Like I have many playlists, I've been ...
  • jubilas
  • Newbie
  • 2164 Views
  • 2 replies
  • 2 likes
  • Account
    Premium
  • 2164 Views
  • 2 replies
  • 2 likes

Play Station

Having an issue where my account is already linked on another device.

  • Newbie
  • Having an issue where my account is already linked on another device.
  • kejt_
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inicio automatico de radio segun album

Desde esta semana, al escuchar un álbum, cuando éste termina, comienza a escucharse automáticamente la radio de ese álbum. Es un poco molesto, ya que uso Spotify para dormir y así queda sonando toda la noche. Hay alguna forma de eliminar esa caracter...

  • Casual Listener
  • Desde esta semana, al escuchar un álbum, cuando éste termina, comienza a escucharse automáticamente la radio de ese álbum. Es un poco molesto, ya que uso Spotify para dormir y así queda sonando toda ...
  • Ignapika
  • Newbie
  • 4984 Views
  • 7 replies
  • 1 likes
  • Premium
  • 4984 Views
  • 7 replies
  • 1 likes

Switch from FB-based account to email-based account and keep playlists

Hi,I'm going to delete my Facebook account, but I would like to retain my Spotify account with all the playlists I've created so far. I'm not sure how to switch my account over and make sure my Spotify playlists aren't deleted. Any help would be appr...

  • Visitor
  • Hi, I'm going to delete my Facebook account, but I would like to retain my Spotify account with all the playlists I've created so far. I'm not sure how to switch my account over and make sure my Spo...
  • temp051
  • Newbie
  • 1006 Views
  • 5 replies
  • 0 likes
  • Account
  • 1006 Views
  • 5 replies
  • 0 likes

I Have Someone Else's Account When Logged Into Mine

Hi, This issue started last night. Spotify randomly dumped all of my +'d songs and playlists, and most of my followed artists out of nowhere. This occured while the program was open and currently playing a song. When I went to the Songs list there wa...

  • Casual Listener
  • Hi,   This issue started last night.  Spotify randomly dumped all of my +'d songs and playlists, and most of my followed artists out of nowhere.  This occured while the program was o...
  • Hubo
  • Community Legend
  • 1254 Views
  • 1 replies
  • 0 likes
  • Account
  • 1254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Claim an username

Hi there!Today I tried to log into my account and it was saying that the e-mail account wasn't associated with any Spotify account. I tried to login with my Facebook account and everything went fine (i.e., all my playlists were there, but it was no l...

  • Newbie
  • Hi there! Today I tried to log into my account and it was saying that the e-mail account wasn't associated with any Spotify account. I tried to login with my Facebook account and everything went fin...
  • SergioDavid
  • Roadie
  • 965 Views
  • 1 replies
  • 0 likes
  • 965 Views
  • 1 replies
  • 0 likes

Solved!! Account Issues

I have had the spotify-hulu account for a while now and recently my hulu has not been allowing me to view movies or tv or anything because it says i need to "sign up." I called hulu to try and fix this and they told me that it looks like my spotify-h...

  • Newbie
  • I have had the spotify-hulu account for a while now and recently my hulu has not been allowing me to view movies or tv or anything because it says i need to "sign up." I called hulu to try and fix th...
  • Bethany_Dawn
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes