ACCOUNT HACKED

[AdamCecilia]

• The account https://open.spotify.com/user/kimbyz?si=3i72C0uOSPGfTuAhpNNPcQ

is hacked which is unacceptable. Everything has been deleted, and I need everything back. 

The account is linked to a family premium subscription. Please, I’ve already emailed Spotify and I’ve received no answers. This is ridiculous to be honest, I’ve not received any help and no notification of my email being changed. 

Looking forward to to getting some answers and some help. 

The dude even changed the picture. I’m so amazingly flabbergasted by this freaking person. 

[Mennytuttofare]

The same happened to me

I have a family account  my personal account is linked my Facebook profile, I've enabled two factor authentication  changed the password, revoked the access from any device, any app but nothing. 

I see people using my account, adding Playlist and playing music on a device that I don't own (and hence I'm not able to play MY SONGS on MY ACCOUNT because someone else is using it!)

[Luke]

Hey @Mennytuttofare and @AdamCecilia,

when someone got access to your Spotify account, please visit the Spotify account site and click on sign out everywhere and change your password here.

You should also follow the steps shown in this support article.

Have a nice day!

LK608

[Mennytuttofare]

Already done, three times.
They keep logging back in, different people it seems.

I can really log on only using my Facebook account, and I have two factor
authentication after having changed the password 😕

[AdamCecilia]

The thing is my email has been changed and I am not able to reach my account anymore. 

I now now have a free account because logging in with facebook made Spotify create a second account, which I don’t want - I would love to have my account back. 

So - is there any chance of anyone replying to my emails with substantial help? Or is this a completely lost case? 😞 

[Luke]

Hey @AdamCecilia and @Mennytuttofare,

please follow these steps:

1. Go to the contact form.
2. Select Logging in.
3. Choose I can't log in to Spotify. 
4. Click I STILL NEED HELP.

Spotify will then take all the necessary and precautionary steps to secure your account and return access to you.

Have a nice day!

LK608