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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280072 Views
  • 822 replies
  • 84 likes
  • Account
  • 280072 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133311 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133311 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75643 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75643 Views
  • 63 replies
  • 8 likes

Spotify says I reached listening limit of 15 hours

Today I received an error message on my Spotify account saying that I have reached my listening limit of 15 hours on a free account. This has never happened before and I read that Spotify has ditched listening limits two years ago. So I am not sure w...

  • Regular
  • Today I received an error message on my Spotify account saying that I have reached my listening limit of 15 hours on a free account. This has never happened before and I read that Spotify has ditched...
  • m_ALICE
  • Casual Listener
  • 7004 Views
  • 11 replies
  • 0 likes
  • 7004 Views
  • 11 replies
  • 0 likes

Error 13

After having my mobile phone stolen - now I am unable to download spotify on my laptop. I recieve the message - error 13 every time. Please help

  • Newbie
  • After having my mobile phone stolen - now I am unable to download spotify on my laptop. I recieve the message - error 13 every time.   Please help
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Somebody hacked my account how can i get it back?

I cannot login my account and somebody changed the e-mail what should i do?

  • Newbie
  • I cannot login my account and somebody changed the e-mail what should i do?
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
  • 357 Views
  • 1 replies
  • 0 likes

Requested a Spotify Connect API-Key

Hi, I'm currently waiting for my application for a Connect API Key to be accepted. I'm just curious when I'll be approved?

  • Casual Listener
  • Hi, I'm currently waiting for my application for a Connect API Key to be accepted. I'm just curious when I'll be approved?
  • Maxim
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 680 Views
  • 1 replies
  • 0 likes

Solved!! Some albums not available in my country

I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation. I was just adding loads of Breaking Benjamin songs when I realized... two albums are missing. (Dear Agony & Saturate) I looked t...

  • Visitor
  • I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation.   I was just adding loads of Breaking Benjamin songs when I realized...
  • Xeno2
  • Casual Listener
  • 17072 Views
  • 9 replies
  • 0 likes
  • 17072 Views
  • 9 replies
  • 0 likes

Cannot login with spotify app

I have a spotify premium account. But i cannot log in. I can login using the web player but not the spotify app. Tried all sorts of solution as suggested in the website. But still cannot. Can someone contact me at . I try to reset password, but it do...

  • Casual Listener
  • I have a spotify premium account. But i cannot log in. I can login using the web player but not the spotify app. Tried all sorts of solution as suggested in the website. But still cannot. Can someone...
  • patrickboecker
  • Casual Listener
  • 854 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 854 Views
  • 7 replies
  • 0 likes

Unknown device accessing my account!!

Hi, please can you help me. Somebody has hacked my Spotify account and were playing their music. They have created playlists (which I have now removed) and keep changing to their device on 'Devices available - connect to a device'. I have changed my ...

  • Casual Listener
  • Hi, please can you help me. Somebody has hacked my Spotify account and were playing their music. They have created playlists (which I have now removed) and keep changing to their device on 'Devices a...
  • GrocerGuy
  • Newbie
  • 1042 Views
  • 3 replies
  • 0 likes
  • Account
  • 1042 Views
  • 3 replies
  • 0 likes

Locked Out

So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware that my account had been hacked. Not having access to...

  • Newbie
  • So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware th...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in after changing password

Hi!I logged out from my iPhone and forgot my password, stupidly enoug. I logged on to the page, it worked, so I tried my computer and logged out. It says wrong password. Reinstalled, but nothing. Changed it several times, and tried to log in from my ...

  • Casual Listener
  • Hi! I logged out from my iPhone and forgot my password, stupidly enoug.  I logged on to the page, it worked, so I tried my computer and logged out. It says wrong password.   Reinst...
  • _2018
  • Newbie
  • 2908 Views
  • 5 replies
  • 0 likes
  • 2908 Views
  • 5 replies
  • 0 likes

problema para entrar en spotify

Buenos dias, a primeros de enero de 2018 yo aproveche la oferta que lanzaron ustedes de tres meses de subcripcion premium por 0,99€, desde ayer no puedo entrar en la aplicacion ni en el ordenador ni en ningun dispositivo, me da error de usuario o con...

  • Newbie
  • Buenos dias, a primeros de enero de 2018 yo aproveche la oferta que lanzaron ustedes de tres meses de subcripcion premium por 0,99€, desde ayer no puedo entrar en la aplicacion ni en el ordenador ni ...
  • Ordoquitos
  • Newbie
  • 5858 Views
  • 1 replies
  • 1 likes
  • 5858 Views
  • 1 replies
  • 1 likes

My Samsung Gear S2 Not Being Connected.

Hi. So, recently I had purchased a Samsung Gear S2, and when I found the Spotify app, I was estatic. The issue os, when I sign in it tells me to upgrade to premium. I already am on premium. What do I do?

  • Newbie
  • Hi.   So, recently I had purchased a Samsung Gear S2, and when I found the Spotify app, I was estatic. The issue os, when I sign in it tells me to upgrade to premium. I already am on premium. ...
  • sharkbait10
  • Gig Goer
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

impossible to log in

I can't log in. My account is connected to my Facebook already but the button 'sign in with facebook' keeps giving an error, while I'm sure about the email and password. I have to log in because I have to change my credit card information, I got a ne...

  • Newbie
  • I can't log in. My account is connected to my Facebook already but the button 'sign in with facebook' keeps giving an error, while I'm sure about the email and password.    I have to log ...
  • sharkbait10
  • Gig Goer
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
  • 278 Views
  • 1 replies
  • 0 likes

Login won't work - Error 3 code

Have had a spotify account w/out issue for more than a year. As of today, I can only login through the general log in and not through the app. Tried to re-down load the app and no go. Keep receiving "Error code: 3 " message. Thanks.

  • Casual Listener
  • Have had a spotify account w/out issue for more than a year.  As of today, I can only login through the general log in and not through the app.  Tried to re-down load the app and no go.&nbs...
  • user-removed
  • Not applicable
  • 1273 Views
  • 7 replies
  • 0 likes
  • Login
  • 1273 Views
  • 7 replies
  • 0 likes

Solved!! Username or Password incorrect (Error code: 3)

Spotify first claimed i have an inactive email address after nearly 3 years, then stops me from using entirely... Payment has been taken from me of course!Username or password is incorrect (Error code: 3).I haven't changed jack up until now!...So i c...

  • Newbie
  • Spotify first claimed i have an inactive email address after nearly 3 years, then stops me from using entirely... Payment has been taken from me of course! Username or password is incorrect (Error...
  • nhannguyengl
  • Casual Listener
  • 85111 Views
  • 15 replies
  • 9 likes
  • Account
    Login
    Premium
    Subscription
  • 85111 Views
  • 15 replies
  • 9 likes

No puedo vincular mi cuenta PSN a Spotify en PS4

Hola buenas, mi problema es que me dice cuando vinculo mi cuenta Spotify a PSN que ya esta vinculada la cuenta... me gustaria saber (despues de haber hablado con Sony) que cuenta tengo ya vinculada anteriormente para poder desactivarla de PSN y poder...

  • Visitor
  • Hola buenas, mi problema es que me dice cuando vinculo mi cuenta Spotify a PSN que ya esta vinculada la cuenta... me gustaria saber (despues de haber hablado con Sony) que cuenta tengo ya vinculada a...
  • 1607 Views
  • 0 replies
  • 3 likes
  • 1607 Views
  • 0 replies
  • 3 likes

Solved!! Can't login on windows but can on browser

So when I try to login to my account on my browser it works fine, but when I try to do it on the windows program it tells me my password is wrong (error code 3) even though I'm sure it's correct since I can use it to login using my browser.

  • Casual Listener
  • So when I try to login to my account on my browser it works fine, but when I try to do it on the windows program it tells me my password is wrong (error code 3) even though I'm sure it's correct sinc...
  • jd01vjmahiglxhw
  • Casual Listener
  • 435 Views
  • 5 replies
  • 1 likes
  • Login
  • 435 Views
  • 5 replies
  • 1 likes

Playlist switch

Hi guys, I've made a playlist on my private account. It started with 5 followers but I have 800 after one year. This is why I would like to connect it to my artist account instead of my private account. I've searched the whole internet but can't find...

  • Newbie
  • Hi guys,   I've made a playlist on my private account. It started with 5 followers but I have 800 after one year. This is why I would like to connect it to my artist account instead of my...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Unverified Changes to my Account, Spotify not helping

Someone has logged into my account and changed the email address and password associated on the account. I have tried tweeting, DM'ing, filling out support form, and sending a reply through the alert email I got. No one is helping. I've been trying t...

  • Visitor
  • Someone has logged into my account and changed the email address and password associated on the account. I have tried tweeting, DM'ing, filling out support form, and sending a reply through the alert...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

ACCOUNT HACKED

Help please.my account was hacked.and recive an email that my email from spotify was changed. I dindt do that.my premium account was hacked. I tried to speak with spotify but.still no reply from then. Please help.

  • Newbie
  • Help please.my account was hacked.and recive an email that my email from spotify was changed.   I dindt do that.my premium account was hacked.   I tried to speak with spotify but.still ...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Account Stolen: Email Address Changed Before I Could Log In

Hi, I'm looking for any support I can get as Spotify does not have an easily available number to call. My account was illegally logged into about half an hour ago and the account email was changed. I can no longer access my original account so I had ...

  • Newbie
  • Hi,   I'm looking for any support I can get as Spotify does not have an easily available number to call.   My account was illegally logged into about half an hour ago and the account em...
  • Maxim
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes