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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419743 Views
  • 965 replies
  • 108 likes
  • Account
  • 419743 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185505 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185505 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103183 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103183 Views
  • 69 replies
  • 10 likes

Superuser Contribution Account Trouble

I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kicks me out of the app after I'm at the end of the reg...

  • Newbie
  • I am having trouble getting into my account. It is saying that it does not match a Spotify account. I used the exact email I always use along with the correct password. When I try to sign up, it kick...
  • Alfredo
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Password reset not working

I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?

  • Newbie
  • I have reset my password multiple times, and I am still being told that the password or username is incorrect, when I know that both are. Any help?
  • Alfredo
  • Roadie
  • 567 Views
  • 1 replies
  • 0 likes
  • Free
  • 567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying for premium but not getting it!

Can someone PLEASE help me? Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc. On my last account I decided to go for premium which I loved, and here is where it gets com...

  • Newbie
  • Can someone PLEASE help me?  Over the years I have created several Spotify accounts mainly because I have either forgotten I have it or forgotten password etc.  On my last account I decided...
  • Alfredo
  • Roadie
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updating password with no e-mail

I was having issues with logging in because I linked my account with FB and I deactivated it. So I re-activated it and it logged me in just fine. I tried to log in to make some changes and it wouldn't accept my password even though I just used it. I ...

  • Newbie
  • I was having issues with logging in because I linked my account with FB and I deactivated it. So I re-activated it and it logged me in just fine. I tried to log in to make some changes and it wouldn'...
  • Alfredo
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution How soon will I get my $9.99 refund?

Greetings, I'd just cancelled my Spotify 3 month trial subscription. How soon will I get my $9.99 refund?

  • Music Fan
  • Greetings,   I'd just cancelled my Spotify 3 month trial subscription. How soon will I get my $9.99 refund?
  • Alfredo
  • Roadie
  • 1787 Views
  • 1 replies
  • 0 likes
  • Other
  • 1787 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t login

I had a premium account but I refunded my money back through the bank. They said that you will get you account will be free, but I can’t come in? I get a error the whole time. And I really want my account back.

  • Newbie
  • I had a premium account but I refunded my money back through the bank. They said that you will get you account will be free, but I can’t come in? I get a error the whole time.    And I re...
  • Alfredo
  • Roadie
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution accidently made a facebook account with the same email as my main account

Hi, so I forgot my password for my old account with premium, so I thought "oh maybe I had logged in via facebook". Turns out I hadn't and now I've made a facebook account with the exact same email as my old account and cannot find or reset the passwo...

  • Visitor
  • Hi, so I forgot my password for my old account with premium, so I thought "oh maybe I had logged in via facebook". Turns out I hadn't and now I've made a facebook account with the exact same email as...
  • Alfredo
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Your Running Mix

Hi, I was using the Philippine account for a few years before Spotify officially open in Thailand. After that, I closed my Philippine account and created a new account in Thailand. What missing from Thailand account is "Your Running Mix" playlist is ...

  • Casual Listener
  • Hi,   I was using the Philippine account for a few years before Spotify officially open in Thailand. After that, I closed my Philippine account and created a new account in Thailand.  &n...
  • minitrucker007
  • Casual Listener
  • 657 Views
  • 4 replies
  • 0 likes
  • 657 Views
  • 4 replies
  • 0 likes

Login problem

Sorry, can you help me? i need your helpWhy me cant login my account on spotifyEven though, my username and password are correct But i still cant loginThank you.

  • Newbie
  • Sorry, can you help me?  i need your help Why me cant login my account on spotify Even though, my username and password are correct  But i still cant login Thank you.
  • sigurdjohnsen
  • Casual Listener
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! CAN'T EDIT ACCOUNT INFO

I've been trying to link my Spotify account to my Sonos but I'm running into some issues. When I try and request a password I get the following error: "We're sorry, your email address was not available, please try to log out, log back in and try agai...

  • Casual Listener
  • ...ad to create a Spotify account under my girlfriends Facebook so I could login to the forums. I tried adding a different email to my Facebook account, making my profile public, and deleting the S...
  • Elou1657
  • Newbie
  • 17751 Views
  • 20 replies
  • 0 likes
  • 17751 Views
  • 20 replies
  • 0 likes

Can't change my e-mail

Hi, I can't change my e-mail because I don't know what my password is since I normally log in with Facebook. I cannot ask for a new password since the e-mail adress which I used to create my spotify account has been suspended by hotmail. What can I d...

  • Casual Listener
  • Hi,   I can't change my e-mail because I don't know what my password is since I normally log in with Facebook. I cannot ask for a new password since the e-mail adress which I used to create my...
  • BramvanBeek
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 573 Views
  • 2 replies
  • 0 likes

Free Premium Account and No Credit Card or PayPal

Hi, I want to use Spotifts' free 30 day premium, but cannot without a Credit Card or PayPal. I want to use the free 30 day trial and then buy cards to keep my spotify going. I dont have a Credit Card or PayPal, what can I do? Please dont say there is...

  • Casual Listener
  • Hi,   I want to use Spotifts' free 30 day premium, but cannot without a Credit Card or PayPal. I want to use the free 30 day trial and then buy cards to keep my spotify going. I dont have a ...
  • Miahbree
  • Newbie
  • 30305 Views
  • 10 replies
  • 2 likes
  • 30305 Views
  • 10 replies
  • 2 likes

Desconto de Estudante

faz dois meses que solicitei o desconto de estudante, fui cobrado e ate agora nada de chegar, des de 8 de fevereiro.

  • Casual Listener
  • faz dois meses que solicitei o desconto de estudante, fui cobrado e ate agora nada de chegar, des de 8 de fevereiro.
  • gabrieladam
  • Casual Listener
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Login problem

I have changed my password and I cannot log in

  • Visitor
  • I have changed my password and I cannot log in
  • emmanuel05
  • Regular
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment taken from account but not subscribed

I tried signing up fo spotify student discount and it had me put in my card details and said it would not charge me until i proved eligible, however i clicked out of the tab and it refreshed before i could determine if I was eligible and the money ha...

  • Newbie
  • I tried signing up fo spotify student discount and it had me put in my card details and said it would not charge me until i proved eligible, however i clicked out of the tab and it refreshed before i...
  • liltriz
  • Casual Listener
  • 1619 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1619 Views
  • 5 replies
  • 1 likes

Superuser Contribution donde puedo revisar la direccion de mi plan familiar .

Buenas tardes no he podido vincular a dos miembros porque no recuerdo como digite la direccion de mi casa . hay alguna forma de verla ?

  • Visitor
  • Buenas tardes      no he podido vincular a dos miembros porque no recuerdo como digite la direccion de mi casa .    hay alguna forma de verla ?
  • arqvgalindo
  • Newbie
  • 10782 Views
  • 10 replies
  • 2 likes
  • 10782 Views
  • 10 replies
  • 2 likes

Solved!! Still seeing ads in Premium!!??

I've just renewed my Premium subscription after not having it for a month, and I'm still noticing ADS being disgustingly displayed on my Spotify. I don't get any music ads in between songs and I don't mind the occasional notification telling me about...

  • Casual Listener
  • I've just renewed my Premium subscription after not having it for a month, and I'm still noticing ADS being disgustingly displayed on my Spotify. I don't get any music ads in between songs and I...
  • Drez1
  • Newbie
  • 28788 Views
  • 9 replies
  • 3 likes
  • Premium
  • 28788 Views
  • 9 replies
  • 3 likes

Premium for Family gezinsleden toevoegen lukt niet

Ik probeer het maar even in het Nederlands. Ik heb mij Free account vanochtend omgezet naar een Premium Family account. Dit is geen probleem. Vervolgens echtgenoot en zoons uitgenodigd. Echter, nadat de code is ingevuld en je op doorgaan klikt, krijg...

  • Newbie
  • Ik probeer het maar even in het Nederlands. Ik heb mij Free account vanochtend omgezet naar een Premium Family account. Dit is geen probleem. Vervolgens echtgenoot en zoons uitgenodigd. Echter, nadat...
  • aquamarijn
  • Newbie
  • 33464 Views
  • 20 replies
  • 6 likes
  • 33464 Views
  • 20 replies
  • 6 likes

Solved!! Can't log on with spotify with Facebook

Hi,My phone recently got reset. So i had to download spotify again. The only problem is, when I try to log in through facebook like always, it comes with an error message every time. Had no problems before the resetting.I have a premium membership.Er...

  • Casual Listener
  • Hi, My phone recently got reset. So i had to download spotify again. The only problem is, when I try to log in through facebook like always, it comes with an error message every time. Had n...
  • Gavril
  • Newbie
  • 123643 Views
  • 14 replies
  • 2 likes
  • 123643 Views
  • 14 replies
  • 2 likes

Superuser Contribution Domicilio antes de plan familiar

Buenas, mi duda es si tengo que cambiar mi domicilio antes de que el administrador me envia la solicitud de unirme. si es asi, como la cambio para que sea igual a la del administrador? o cuando te envia la invitavion te da la opcion de cambiar el dom...

  • Newbie
  • Buenas, mi duda es si tengo que cambiar mi domicilio antes de que el administrador me envia la solicitud de unirme.  si es asi, como la cambio para que sea igual a la del administrador?  ...
  • MaríaCamila
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium
  • 376 Views
  • 1 replies
  • 0 likes