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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80490 Views

9 replies

2 likes

Account
Login
  • 80490 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654129 Views

13 replies

4 likes

Account
  • 654129 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734619 Views

18 replies

29 likes

  • 734619 Views
  • 18 replies
  • 29 likes

I can't log in

I got my Spotify premium while i was traveling, and i have been using it at home for 6 months at home no problem. I accidentally logged out and when I tried to log back ot it keeps telling me I'm logging in from failure different country and won't le...

Newbie

I got my Spotify premium while i was traveling, and i have been using it at home for 6 months at home no problem. I accidentally logged out and when I tried to log back ot it keeps telling me I'm log...

bjja123

Composer

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Can't go online because of Offline-mode

Hey,so I just experienced this problem that I can't log in to my spotify on Android (via facebook) because the last time I was in offline-mode. I have 10000+ tracks downloaded and I'm DEF not gonna reinstall it. So is there any solution other than th...

Casual Listener

Hey, so I just experienced this problem that I can't log in to my spotify on Android (via facebook) because the last time I was in offline-mode. I have 10000+ tracks downloaded and I'm DEF not gonna...

Pimmelschilz

Casual Listener

510 Views

2 replies

0 likes

Account
Login
  • 510 Views
  • 2 replies
  • 0 likes

Cant access account

I tried to make a spotiy account and then it said that i already had an account with my e-mail.Im trying to log on to my spotify account but it does not work. Then i selected forgot password and it said my account is deactivated. I just want free spo...

Visitor

I tried to make a spotiy account and then it said that i already had an account with my e-mail. Im trying to log on to my spotify account but it does not work. Then i selected forgot password and it...

user-removed

Not applicable

454 Views

1 replies

0 likes

Account
Free
Login
  • 454 Views
  • 1 replies
  • 0 likes

Need help!

Hello all. So I have had a spotify premium account for some time now. I just got a new phone yesterday and I want to log into my account but I cannot remember my password to save my life. I tried doing the reset password thing but my username is not ...

Visitor

Hello all. So I have had a spotify premium account for some time now. I just got a new phone yesterday and I want to log into my account but I cannot remember my password to save my life. I tried doi...

carielizz

Casual Listener

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Prepaid premium now want family

We took advantage of offer to prepay Premium until December. What happens to subscription and billing if I upgrade to Family now?Info says that payments will start earlier as the existing credit will be prorated to family rates, but doesnt explain ho...

Casual Listener

We took advantage of offer to prepay Premium until December.  What happens to subscription and billing if I upgrade to Family now? Info says that payments will start earlier as the existing cre...

sunfossil

Newbie

1781 Views

5 replies

0 likes

  • 1781 Views
  • 5 replies
  • 0 likes

I just cancel my Family Plan and I want a refund please!

Hey there: I just tried to upgrade my account from Premium to a Family Plan because I thought my family might like it, but they don't want it. So I change it back to Premium, but it says: Your plan will change on 3/9/18 Days left on Premium for Famil...

Newbie

Hey there:   I just tried to upgrade my account from Premium to a Family Plan because I thought my family might like it, but they don't want it. So I change it back to Premium, but it says: &nbs...

Maxim

Spotify Star

925 Views

1 replies

0 likes

Premium
Subscription
  • 925 Views
  • 1 replies
  • 0 likes

Solved!! Why does my listening keep being interrupted by other users on my account?

I have my 2 children on the same Premium account as me and if I’m listening to music and one of them starts using Spotify it automatically defaults to listen on my phone or theirs. Ideally this option wouldn’t come up at all and we can all listen ind...

Casual Listener

I have my 2 children on the same Premium account as me and if I’m listening to music and one of them starts using Spotify it automatically defaults to listen on my phone or theirs. Ideally this optio...

Dan135

Casual Listener

4630 Views

2 replies

0 likes

  • 4630 Views
  • 2 replies
  • 0 likes

Account being used by stranger, please help

My account has been hacked and the hacker has control. I have changed my password and disconnected all devices, yet he's is still there and can switch from my device to his. How do I remove and block him immediately? Thanks!

Visitor

My account has been hacked and the hacker has control. I have changed my password and disconnected all devices, yet he's is still there and can switch from my device to his. How do I remove and block...

Maxim

Spotify Star

873 Views

1 replies

0 likes

  • 873 Views
  • 1 replies
  • 0 likes

different country problems

Hello i've been having problems logging in since i made my spotify account in bulgeria and i came back to Serbia and now i cannot log in or change my country, how would i fix this?

Newbie

Hello i've been having problems logging in since i made my spotify account in bulgeria and i came back to Serbia and now i cannot log in or change my country, how would i fix this?

Maxim

Spotify Star

451 Views

1 replies

0 likes

Login
  • 451 Views
  • 1 replies
  • 0 likes

3 Months of Spotify Premium

so, recently I bought 3 Months of Spotify premium but when I checked my subscription days it appears to me that I only have one month Please fix it

Newbie

so, recently I bought 3 Months of Spotify premium but when I checked my subscription days it appears to me that I only have one month  Please fix it

bjja123

Composer

464 Views

1 replies

0 likes

Premium
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Ghost device

Using Spotify premium on my iPhone 8 sometimes it stops playing what I want, it says “you are listening on U Pulse Lite” and starts playing some Italian music I don’t know. I don’t know how to make it stop. It is very annoying

Newbie

Using Spotify premium on my iPhone 8 sometimes it stops playing what I want, it says “you are listening on U Pulse Lite” and starts playing some Italian music I don’t know. I don’t know how to make i...

Hubo

Community Legend

1456 Views

1 replies

0 likes

iOS
  • 1456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to change country for a Family member

Hi, we were living in Ireland for the past 7 years, last year we came back to Catalonia, and so I changed my country as Spain on my account, but my girlfriends still on as Irish account and there is no way to change it. Anyone came across something l...

Newbie

Hi, we were living in Ireland for the past 7 years, last year we came back to Catalonia, and so I changed my country as Spain on my account, but my girlfriends still on as Irish account and there is ...

Alfredo

Roadie

571 Views

1 replies

0 likes

Account
Subscription
  • 571 Views
  • 1 replies
  • 0 likes

Our Teams are working on your request

Hey, for 1 month I maked a Spotify artist Account and the Teams working very Slow. Im waiting 1 month and nothing happened.

Casual Listener

Hey, for 1 month I maked a Spotify artist Account and the Teams  working very Slow. Im waiting 1 month and nothing happened.

Finstant

Casual Listener

534 Views

2 replies

0 likes

Account
  • 534 Views
  • 2 replies
  • 0 likes

Pay by Mobile - UK

Hi all, I got an email from Spotify saying my Paypal payment failed. It had an option on the email to pay by mobile, I'm with Three (3) and I don't see the option. Can anyone advise? Thank you.

Casual Listener

Hi all, I got an email from Spotify saying my Paypal payment failed. It had an  option on the email to pay by mobile, I'm with Three (3)  and I don't see the option. Can anyone advise? &nb...

Robert_W

Community Legend

889 Views

3 replies

0 likes

Account
Premium
Subscription
  • 889 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Community avatar error

I used to be able to change my Spotify Community avatar (not the app), now I simply cannot find where to do it. I tried deleting the old avatar, now I can't upload a new one. Can anyone help me out?

Visitor

I used to be able to change my Spotify Community avatar (not the app), now I simply cannot find where to do it. I tried deleting the old avatar, now I can't upload a new one. Can anyone hel...

IguanaSetup

Community Legend

965 Views

6 replies

0 likes

Account
  • 965 Views
  • 6 replies
  • 0 likes

Can't log in

Logged off on my phone and tried to log back in and says user name or password incorrect. But I can log into website. Can anyone help me ?

Newbie

Logged off on my phone and tried to log back in and says user name or password incorrect. But I can log into website.  Can anyone help me ?

phan_times

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Family Premium

I have four users on my premium account. My son and daughter have no issues but my other son and I cannot listen to spotify at the same time. I noticed that I tried to send an invite to us both both for some reason it just states invite pending. Plea...

Casual Listener

I have four users on my premium account.  My son and daughter have no issues but my other son and I cannot listen to spotify at the same time.  I noticed that I tried to send an invite to u...

phan_times

Community Legend

529 Views

3 replies

0 likes

  • 529 Views
  • 3 replies
  • 0 likes

HOW TO RECOVER YOUR DELETED PLAYLISTS

Hi All, I had this accidental deleted playlist issue. And I also misplaced the Spotify icon. Then somehow the Spotify application was deleted. Here's the solution: Step #1:Go to Spotify online > Login to your account > YOU MUST CLICK FORGOT PASSWORD ...

Newbie

Hi All,   I had this accidental deleted playlist issue.  And I also misplaced the Spotify icon.  Then somehow the Spotify application was deleted.  Here's the solution:   ...

bjja123

Composer

438 Views

1 replies

1 likes

  • 438 Views
  • 1 replies
  • 1 likes

Superuser Contribution Facebook email won't change

I am registered to spotify through facebook. On my account settings page, it tells me that to change the email address associated with my spotify account, I must change it through my facebook account settings. However, I have already changed my email...

Casual Listener

I am registered to spotify through facebook. On my account settings page, it tells me that to change the email address associated with my spotify account, I must change it through my facebook account...

user-removed

Not applicable

490 Views

1 replies

0 likes

Account
  • 490 Views
  • 1 replies
  • 0 likes

Random songs for no reason

Hello, my problem starts weeks ago, while I listen my playlist normally and suddenly change the next song itself or change to another randomly that I'd never heard and always is the same kind of music (synthetic and no voice). I really need an explai...

Casual Listener

Hello, my problem starts weeks ago, while I listen my playlist normally and suddenly change the next song itself or change to another randomly that I'd never heard and always is the same kind of musi...

Dgm3

Casual Listener

566 Views

2 replies

0 likes

Account
  • 566 Views
  • 2 replies
  • 0 likes