Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2766 Views
  • 0 replies
  • 8 likes
  • Security
  • 2766 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454907 Views
  • 973 replies
  • 109 likes
  • Account
  • 454907 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201562 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201562 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110024 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110024 Views
  • 72 replies
  • 12 likes

Accounts mixed up

Dear community, I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to split so that Alex (the rapper from NYC) can continue and Alex (my son...

  • Casual Listener
  • Dear community,    I uploaded a song from a new artist, Alex, through Distrokid. Somehow the song got uploaded to an existing Spotify artist account of the same name. I would like to spli...
  • Ted_Leenheers
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • Account
  • 431 Views
  • 2 replies
  • 0 likes

Artist approval

Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still haven’t been approved. Any idea how long this takes?

  • Newbie
  • Hi so about a week ago I put my first single on Spotify. I soon after learned about Spotify for artist.. I signed up, my account was discovered within the app, but its been over a week and I still ha...
  • Maxim
  • Spotify Star
  • 619 Views
  • 1 replies
  • 0 likes
  • 619 Views
  • 1 replies
  • 0 likes

Spotify family question

I have gone ahead and added my children to the family account. Up until now, the monthly charge would be charged to their individual debit cards. Will the charge discontinue and only my credit card charged for the Family account?

  • Newbie
  • I have gone ahead and added my children to the family account.  Up until now, the monthly charge would be charged to their individual debit cards.  Will the charge discontinue and only my c...
  • Maxim
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Solved!! Listening to music on two devices at the same time using the same account

Hello, i'm having an issue I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same time using the same account?

  • Newbie
  • Hello, i'm having an issue   I have purchased the family account that supports up to 6 users. I'm not using them all but can I listen to music using both my phone and my computer at the same t...
  • phan_times
  • Community Legend
  • 1319 Views
  • 1 replies
  • 0 likes
  • 1319 Views
  • 1 replies
  • 0 likes

Solved!! Subscribe Premium account in Viet Nam

I just create the new account in Viet Nam and tried to subscription account. After enter credit card, I got the message: Payment failed. Try again, or use a different payment method. What should I do?

  • Casual Listener
  • I just create the new account in Viet Nam and tried to subscription account. After enter credit card, I got the message: Payment failed. Try again, or use a different payment method. What should...
  • manhnguyenn
  • Casual Listener
  • 1044 Views
  • 2 replies
  • 0 likes
  • 1044 Views
  • 2 replies
  • 0 likes

E-mail changing

Hi there!I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to change to another one!Thanks for your time.

  • Newbie
  • Hi there! I have a problem here with my account, I want to change the e-mail, but the actual e-mail that is in the account no longer exist, so with that I want to know if it's possible to ...
  • rossi1911
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Visa Declined

When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details." I am in the US. It is a VISA. I called my bank and I have no holds, and am cleared for e-commerce or foreign purchases. They lady at my ...

  • Newbie
  • When attempting to renew my subscript I am getting the error: "Declined, please check or change payment details."   I am in the US. It is a VISA. I called my bank and I have no holds, an...
  • tati_arg
  • Newbie
  • 5808 Views
  • 14 replies
  • 6 likes
  • 5808 Views
  • 14 replies
  • 6 likes

Solved!! Can't log in or change password

I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since that requires the proper password. The email I got...

  • Newbie
  • I can't reset my password to log in because the reset email keeps going to an email account I deactived a long time ago. I also can't change the email account that the reset password is sent to since...
  • ronieldelarosa
  • Newbie
  • 109442 Views
  • 17 replies
  • 13 likes
  • Account
    Login
    Premium
  • 109442 Views
  • 17 replies
  • 13 likes

Follow Artist Bug - "Follow" does not follow the artist profile but single track or track listing

I am running into this issue all the time and hope to find a solution here: I would like to follow an artist and hit the "Follow" button on the artist profile page.Now, very often, I don't actually follow their Profile but rather what looks to be a s...

2018-02-28_1132.png 2018-02-28_1141.png Screen Shot 2018-02-28 at 11.32.09.png 2018-02-28_1132asda.png
  • Casual Listener
  • I am running into this issue all the time and hope to find a solution here:   I would like to follow an artist and hit the "Follow" button on the artist profile page. Now, very often, I don'...
  • user-removed
  • Not applicable
  • 4556 Views
  • 6 replies
  • 5 likes
  • Subscription
  • 4556 Views
  • 6 replies
  • 5 likes

Solved!! Desvincular cuenta de facebook de spotify

Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium nueva que me hice y no me deja por lo que ya se vinculo con la anterior. Muchas Gracias. Saludos.

  • Newbie
  • Hola, alguien sabe como puedo hacer para desvincular mi facebook con la cuenta de spotify? Necesito vincular mi facebook con una cuenta premium nueva que me hice y no me deja por lo que ya se vinculo...
  • osornios
  • Spotify Star
  • 257793 Views
  • 69 replies
  • 30 likes
  • Premium
    Security
    Subscription
  • 257793 Views
  • 69 replies
  • 30 likes

Solved!! Duda con plan familiar

Me interesa contratar el plan familiar, para mi hermano y yo, pero tengo dudas, algunas veces me encuentro fuera de la cuidad y lo sigo utilizando con cualquier internet, me vere afectado por no estar en el mismo domicilio con la otra subcuenta?, o n...

  • Casual Listener
  • Me interesa contratar el plan familiar, para mi hermano y yo, pero tengo dudas, algunas veces me encuentro fuera de la cuidad y lo sigo utilizando con cualquier internet, me vere afectado por no esta...
  • osornios
  • Spotify Star
  • 4718 Views
  • 20 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4718 Views
  • 20 replies
  • 0 likes

Remove or block a follower

How Can I remove or block a follower? It is very annoying not to have that option.

  • Newbie
  • How Can I remove or block a follower?  It is very annoying not to have that option.
  • jmancini307
  • Newbie
  • 749 Views
  • 2 replies
  • 15 likes
  • 749 Views
  • 2 replies
  • 15 likes

Solved!!Superuser Contribution Change payment

When I select the update buttton to change payment on the subscription page nothing loads that allows me to make any change to my credit card information. Looks like the /change-payment page will not load.

  • Casual Listener
  • When I select the update buttton to change payment on the subscription page nothing loads that allows me to make any change to my credit card information.  Looks like the /change-payment page wi...
  • fleabit1
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • 600 Views
  • 2 replies
  • 0 likes

Change Email Problem

My spotify account is linked to Facebook and I need to change the email address. I went to Facebook and they have my current/updated email addres and have for months, spotify wont change/update it and I don't know how and there's no contact informati...

  • Newbie
  • My spotify account is linked to Facebook and I need to change the email address. I went to Facebook and they have my current/updated email addres and have for months, spotify wont change/update it an...
  • dliving
  • Newbie
  • 1452 Views
  • 2 replies
  • 1 likes
  • 1452 Views
  • 2 replies
  • 1 likes

GETTING PREMIUM FAMILY ACCOUNT SET UP IS A NIGHTMARE

The fact that i can't contact anyone for help is ridiculous. I signed up for the premium service, then added the family, however the settings are wrong and it's impossible to figure out how to fix them. My son is getting ads on his account, I know th...

  • Newbie
  • The fact that i can't contact anyone for help is ridiculous. I signed up for the premium service, then added the family, however the settings are wrong and it's impossible to figure out how to fix th...
  • 461 Views
  • 0 replies
  • 1 likes
  • Premium
  • 461 Views
  • 0 replies
  • 1 likes

Solved!! Spotify Premium won't take my money

Up until this year I was paying for two Premium plans (one for me and one for my wife) both with my Visa credit card. Both accounts stopped working on 01/03/16, one year and one month after I signed up for Premium on 12/3/14. I verified my card had p...

  • Regular
  • Up until this year I was paying for two Premium plans (one for me and one for my wife) both with my Visa credit card. Both accounts stopped working on 01/03/16, one year...
  • Taylorjoymarks
  • Newbie
  • 4825 Views
  • 17 replies
  • 1 likes
  • Account
    Premium
  • 4825 Views
  • 17 replies
  • 1 likes

Need to Change Account

I am unable to login into my account because I lost my password and the email used to set it up is deactivated so I am unable to access the link for the password reset. I need to change billing information.

  • Visitor
  • I am unable to login into my account because I lost my password and the email used to set it up is deactivated so I am unable to access the link for the password reset. I need to change billing infor...
  • user-removed
  • Not applicable
  • 542 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but can't log in

I just set up a premium family account. My debit card has been charged. When I try to log in I get a message that my email address is not recognized. Please advise.

  • Newbie
  • I just set up a premium family account. My debit card has been charged. When I try to log in I get a message that my email address is not recognized. Please advise.
  • Julian
  • Moderator
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
  • 443 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution pay with norwegian card and use swedish spotify?

Can I use swedish spotify with a norwegian bank card? I tried to manage the premium subscription and "update" but the only options i get is to cancel or upgrade. According to the support page about changing country I have to update the card info in o...

  • Newbie
  • Can I use swedish spotify with a norwegian bank card? I tried to manage the premium subscription and "update" but the only options i get is to cancel or upgrade. According to the support page about c...
  • Julian
  • Moderator
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country

Hi, Currently I've moved for 6 month to other country, and as its kinda pricey to use mobile network here (plus its slow) decided to buy Spotify premium, but when I trying to change my country in account setting I can't because of "this email is alre...

  • Newbie
  • Hi,  Currently I've moved for 6 month to other country, and as its kinda pricey to use mobile network here (plus its slow) decided to buy Spotify premium, but when I trying to change my country...
  • Julian
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes