Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 414 Views
  • 0 replies
  • 7 likes
  • Security
  • 414 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439870 Views
  • 970 replies
  • 108 likes
  • Account
  • 439870 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195373 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195373 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106889 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106889 Views
  • 70 replies
  • 11 likes

Spotify & Facebook

Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do? P.S. I'm sorry for my bad english

  • Casual Listener
  • Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do?  ...
  • GiuseppeF11
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Account has changed suddenly

Hi, I'm using Spotify with a Premium-account, but suddenly my account has changed to Free and I have annoying advertisements in between my music. I don't know why this happens. Can you help me out? Or is it part of a bigger Spotify-problem?

  • Casual Listener
  • Hi, I'm using Spotify with a Premium-account, but suddenly my account has changed to Free and I have annoying advertisements in between my music. I don't know why this happens. Can you help me out? O...
  • wheijne
  • Casual Listener
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

How do I get my Facebook username to show on my account?

I linked my Facebook account through my iPhone and I can't get my real name to show up on my account when all my friends' names are showing up as their Facebook names. I got my FB picture to show but it's just the name that's missing. I tried logging...

  • Casual Listener
  • I linked my Facebook account through my iPhone and I can't get my real name to show up on my account when all my friends' names are showing up as their Facebook names. I got my FB picture to show but...
  • Zaekr
  • Casual Listener
  • 1549 Views
  • 4 replies
  • 0 likes
  • 1549 Views
  • 4 replies
  • 0 likes

Solved!! Edit primary user name after upgrade to family plan

I just upgraded from Premium to the Family Plan. I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address. Silly me -- despite appearances to the contrary it was a...

  • Casual Listener
  • I just upgraded from Premium to the Family Plan.  I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address....
  • alexandrelemos
  • Newbie
  • 3304 Views
  • 9 replies
  • 2 likes
  • Account
  • 3304 Views
  • 9 replies
  • 2 likes

Solved!! Cant Log-in /forgot username or password

Hi, i have opened an account for my mum. The problem is that somehow she logged-out and when she wanted to log in back, she forgot her username or password. Couldnt find any e-mail neighter I. The only thing that connects our accounts is that i am pa...

  • Casual Listener
  • Hi, i have opened an account for my mum. The problem is that somehow she logged-out and when she wanted to log in back, she forgot her username or password. Couldnt find any e-mail neighter I. The on...
  • Pavlina22
  • Casual Listener
  • 1016 Views
  • 2 replies
  • 0 likes
  • 1016 Views
  • 2 replies
  • 0 likes

Cant log in on old version of spotify android

Hello there. I am using spotify since 1 year and i was the happiest man alive until yesterday. I have an verry old android phone which is samsung galaxy core 2 and I wanted to listen to some music but the moment i opened spotify and turned the music ...

  • Newbie
  • Hello there. I am using spotify since 1 year and i was the happiest man alive until yesterday. I have an verry old android phone which is samsung galaxy core 2 and I wanted to listen to some music bu...
  • nightmarez
  • Newbie
  • 1505 Views
  • 2 replies
  • 0 likes
  • 1505 Views
  • 2 replies
  • 0 likes

Wrong information

Hi guys, I thank you for opening the service in Israel. On the app and site you offer 30 days trial with credit card. On the playing ads you promote "Use premium for 7 days no credit card required " I think you should be more professional when you la...

  • Newbie
  • Hi guys,    I thank you for opening the service in Israel.  On the app and site you offer 30 days trial with credit card.  On the playing ads you promote "Use premium for 7 da...
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Cannot change my country from US

Spotify has just been made available in my country (Romania). Before I had an account already, made with a VPN. Currently, because of the VPN, my country is set to the US and I am not able to change it (the option is greyed out). I did not have any s...

  • Newbie
  • Spotify has just been made available in my country (Romania). Before I had an account already, made with a VPN. Currently, because of the VPN, my country is set to the US and I am not able to change ...
  • orbanbalint
  • Music Fan
  • 442 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 442 Views
  • 2 replies
  • 0 likes

Changing country

When i found out that Spotify has launched in Romania, i thought to change the country settings to Romania, but for whatever reason the option is grayed out, any help would be greatly appreciated.

  • Visitor
  • When i found out that Spotify has launched in Romania, i thought to change the country settings to Romania, but for whatever reason the option is grayed out, any help would be greatly appreciated. &...
  • orbanbalint
  • Music Fan
  • 327 Views
  • 2 replies
  • 0 likes
  • Account
  • 327 Views
  • 2 replies
  • 0 likes

Settings

Hello. Recently, Spotify was added to my country, Romania,but into my settings, my country is USA and I can't change it. Any help? EDIT: I am connected with my Facebook account and it has at country "Romania"

  • Newbie
  • Hello. Recently, Spotify was added to my country, Romania,but into my settings, my country is USA and I can't change it. Any help?    EDIT: I am connected with my Facebook account and it ...
  • orbanbalint
  • Music Fan
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes

Can't change country

Hi,I've had my Spotify account for some time, back when I was in Germany. A while ago, I moved back to Romania, and now that Spotify is available here as well, I installed it and I want to get a premium subscription. However, I can't change my countr...

  • Newbie
  • Hi, I've had my Spotify account for some time, back when I was in Germany. A while ago, I moved back to Romania, and now that Spotify is available here as well, I installed it and I want to get a pr...
  • orbanbalint
  • Music Fan
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Not logging in after 3 passords

Hi guys, ive tried logging in with my email and username but it's not logging in even after 4 passwords resets I've tryed logging in using facebook but it's not logging in neither and it keeps saying "your email and password combination does not work...

  • Newbie
  • Hi guys, ive tried logging in with my email and username but it's not logging in even after 4 passwords resets I've tryed logging in using facebook but it's not logging in neither and it keeps saying...
  • KittenAdamas
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Unknown devices showing up

Hi, hopefully someone can shed some light on this, when playing spotify I ocassionally get an unknown device (in my case iPhone de Manon) showing up and often taking over playing. I have signed out everywhere via the account settings and only signed ...

  • Newbie
  • Hi, hopefully someone can shed some light on this, when playing spotify I ocassionally get an unknown device (in my case iPhone de Manon) showing up and often taking over playing. I have signed out e...
  • songassistant
  • Composer
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 530 Views
  • 1 replies
  • 0 likes

Username is bunch of numbers

Hello I want to make my spotify account an artist account. My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my social media accounts Thanks Joel

  • Newbie
  • Hello  I want to make my spotify account an artist account.  My username is a bunch of numbers and I want to change it to joelashtonfogle which is the branding which I use for all of my ...
  • Luke
  • Spotify Star
  • 442 Views
  • 1 replies
  • 0 likes
  • Account
  • 442 Views
  • 1 replies
  • 0 likes

Change Country

Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow me to change my country!!! It is extremely annoying...

  • Newbie
  • Hey Guys, I need to update my country, my account is from Italy and my bank details as well. At the moment I am living in Australia and I need to update my payments detail, but Spotify doesn't allow ...
  • user-removed
  • Not applicable
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Trouble logging in

When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?

  • Newbie
  • When I go to log into my spotify it comes up with a message saying I need to go online to log in but I can't if I can't even log in? Does anyone know how to fix this?
  • user-removed
  • Not applicable
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Please help

I can't log in with my spotify account So i use my Facebook account but it can be log in and when i try to enter again with my spotiSp account Suddenly the spotify just log out I cant use spotify till now Please help

  • Newbie
  • I can't log in with my spotify account  So i use my Facebook account but it can be log in and when i try to enter again with my spotiSp account Suddenly the spotify just log out  I cant u...
  • user-removed
  • Not applicable
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Free Spotify Premium through Rogers

I tried using the link provided by Rogers to set up a free premium account but it rejects my account. It indicates that I already had previously a Premium account which isn't true. I have tried two different emails. Please help!

  • Newbie
  • I tried using the link provided by Rogers to set up a free premium account but it rejects my account. It indicates that I already had previously a Premium account which isn't true. I have tried two d...
  • user-removed
  • Not applicable
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country in profile-email already in use

I'm trying to change my country from Australia to UK and whenever I try to save my profile with the new country it says I can't do this because my email is already taken. Its taken by me. Not trying to create a new account, just update the country on...

  • Casual Listener
  • I'm trying to change my country from Australia to UK and whenever I try to save my profile with the new country it says I can't do this because my email is already taken.  Its taken by me. &nbsp...
  • Alfredo
  • Roadie
  • 851 Views
  • 5 replies
  • 0 likes
  • 851 Views
  • 5 replies
  • 0 likes