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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160539 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160539 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10815 Views
  • 4 replies
  • 11 likes
  • Security
  • 10815 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510327 Views
  • 985 replies
  • 112 likes
  • Account
  • 510327 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125017 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125017 Views
  • 74 replies
  • 12 likes

Superuser Contribution attempting to enter payment information

Trying to update payment info. All works fine until month. System will not accept "month to expire''.

  • Newbie
  • Trying to update payment info.  All works fine until month.  System will not accept "month to expire''.
  • SergioDavid
  • Roadie
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Incorrect (and slightly embarassing) top artists

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to fix it, it's starting to damage my street cred I hat...

  • Casual Listener
  • Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to...
  • Macgyver7
  • Regular
  • 58409 Views
  • 84 replies
  • 18 likes
  • 58409 Views
  • 84 replies
  • 18 likes

408: Your contry doesn't match the one in your profile.

I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!

  • Newbie
  • I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!
  • Maxim
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Account Hacked

Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only use the desktop app.Can i add a security layer?

  • Casual Listener
  • Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only us...
  • Luke
  • Spotify Star
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

Meu spotify abre junto com o computador.

Estou tendo problemas ao iniciar meu computador, o spotify abre junto com o windows e já fui nas configurações dentro do programa e desativei, mas continua abrindo já reinstalei o spotify mas continua o mesmo problema. Não consigo de jeito NENHUM des...

  • Newbie
  • Estou tendo problemas ao iniciar meu computador, o spotify abre junto com o windows e já fui nas configurações dentro do programa e desativei, mas continua abrindo já reinstalei o spotify mas continu...
  • andrermarinho
  • Newbie
  • 10932 Views
  • 3 replies
  • 4 likes
  • 10932 Views
  • 3 replies
  • 4 likes

I need to delete an account so I can change my email!!!!!!!!!!

My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account on my main email so I can switch my main Spotify t...

  • Visitor
  • My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account...
  • IguanaSetup
  • Community Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

Switching from Facebook Account to Student Account

Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to get the discount. I can't unlink the account thoug...

  • Newbie
  • Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to...
  • Maxim
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Someone hacked my account!

Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged out already all my account from different devices. ...

  • Newbie
  • Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged ...
  • Maxim
  • Spotify Star
  • 730 Views
  • 1 replies
  • 0 likes
  • 730 Views
  • 1 replies
  • 0 likes

Solved!! Cobro no reconocido

Hola, hace un momento he recibido una notificacion por un cargo de Spotify de $1,188.00 a mi tarjeta de credito. No se porque se esta realizando este cobro ya que en ningun momento autorice alguna compra. Carlos Xavier Jimenez

  • Casual Listener
  • Hola, hace un momento he recibido una notificacion por un cargo de Spotify de $1,188.00 a mi tarjeta de credito. No se porque se esta realizando este cobro ya que en ningun momento autorice alguna co...
  • DanielaB97
  • Newbie
  • 45334 Views
  • 104 replies
  • 3 likes
  • Other
    Premium
    Security
  • 45334 Views
  • 104 replies
  • 3 likes

Superuser Contribution Saved music keeps deleting itself

I am Premium member on Spotify.The Spotify app on my iPhone 6s kept deleting the music I saved for offline after a few days and then it would try download it again. I thought this might have been because my phone isn't the best, but just recently I b...

  • Visitor
  • I am Premium member on Spotify. The Spotify app on my iPhone 6s kept deleting the music I saved for offline after a few days and then it would try download it again. I thought this might have been b...
  • CAlbertSM
  • Music Fan
  • 969 Views
  • 3 replies
  • 1 likes
  • 969 Views
  • 3 replies
  • 1 likes

Random Characters as a Username

When I signed up for Spotify, it asked me to write a username. I put it as "Seventhcatalyst," and it shows up as so on the desktop player. However, on other synced devices like my phone and my PS4, as well as on the online Spotify website, it shows u...

  • Newbie
  • When I signed up for Spotify, it asked me to write a username. I put it as "Seventhcatalyst," and it shows up as so on the desktop player. However, on other synced devices like my phone and my PS4, a...
  • Horse_
  • Newbie
  • 13505 Views
  • 10 replies
  • 1 likes
  • Account
    Login
    Other
  • 13505 Views
  • 10 replies
  • 1 likes

Solved!! Remove Facebook from Spotify account.

i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists. is it possible to remove your facebook info and create a spotify account and keep sta...

  • Visitor
  • i want to login using a spotify account and not facebook. i login using facebook and have a premium account. i dont want to lose my starred tracks and my playlists.    is it possible to r...
  • shagrath
  • Casual Listener
  • 32870 Views
  • 19 replies
  • 0 likes
  • 32870 Views
  • 19 replies
  • 0 likes

Wrong email signed up

Hi guys, I’ve signed up for Spotify and paid for subscription etc, but I noticed I entered in the wrong email address which isn’t active. Can someone please look into this? Thankyou!!

  • Newbie
  • Hi guys, I’ve signed up for Spotify and paid for subscription etc, but I noticed I entered in the wrong email address which isn’t active. Can someone please look into this? Thankyou!! 
  • Noah
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 531 Views
  • 1 replies
  • 0 likes

false email adress

hi! I recently signed up to spotify free, but quickly decided to purchase the premium. the first month is free, you just need to have your bank account checked by transferring 0,01 cent to spotify. however, i signed up with a wrong email adress, but ...

  • Newbie
  • hi!   I recently signed up to spotify free, but quickly decided to purchase the premium. the first month is free, you just need to have your bank account checked by transferring 0,01 cent to s...
  • Noah
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

My account appears to be hacked, it plays on devices that I don't recognize and interrupts my listening. I've changed my Facebook and Spotify passwords, and logged out everywhere, but the problem still persists. Need help!

  • Newbie
  • My account appears to be hacked, it plays on devices that I don't recognize and interrupts my listening. I've changed my Facebook and Spotify passwords, and logged out everywhere, but the problem sti...
  • Noah
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Charged my card

I canceled my subscription last month and this month my card was charged and I want my money back.

  • Newbie
  • I canceled my subscription last month and this month my card was charged and I want my money back.
  • Noah
  • Spotify Star
  • 1119 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1119 Views
  • 1 replies
  • 0 likes

Solved!! My premium account is hacked, please help!

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. I am currently paying for a premium account that I have no access to. Could you help me get ...

  • Casual Listener
  • My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password.    I am currently paying fo...
  • osornios
  • Spotify Star
  • 460992 Views
  • 156 replies
  • 10 likes
  • Account
    Other
    Premium
  • 460992 Views
  • 156 replies
  • 10 likes

I'm paying for premium but I've got a free account???

I accidently deleted the spotify app. When I've downloaded it and logged In, it's saying I have a free account which I don't, I've had premium for nearly a year and pay every month. On top of that, I've lost every single playlist Please help!

  • Newbie
  • I accidently deleted the spotify app.   When I've downloaded it and logged In, it's saying I have a free account which I don't, I've had premium for nearly a year and pay every month.   ...
  • Noah
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Solved!! Using Gift Card for Student Premium

I have a gift card to use and see that there is a $5 Premium option for college students. Unfortunately, I cannot use the gift card to get that subscription. Does anyone know of a way to do this?

  • Newbie
  • I have a gift card to use and see that there is a $5 Premium option for college students. Unfortunately, I cannot use the gift card to get that subscription. Does anyone know of a way to do this?&nbs...
  • sofieclaire
  • Casual Listener
  • 60332 Views
  • 12 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 60332 Views
  • 12 replies
  • 3 likes

Problem Resetting My Password

I cannot seem to reset my password successfully on Spotify. Any hints?

  • Newbie
  • I cannot seem to reset my password successfully on Spotify. Any hints?
  • Noah
  • Spotify Star
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes