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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75991 Views

28 replies

0 likes

  • 75991 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93456 Views

9 replies

2 likes

Account
Login
  • 93456 Views
  • 9 replies
  • 2 likes

Random user on my account deleting songs o

Hey guys, I have a totally random user on my premium account that has been deleting my playlists and over powering MY usage. Is I could get help removing him ASAP that would be super helpful. I have our house into my music and don’t wanna lose it.

Newbie

Hey guys, I have a totally random user on my premium account that has been deleting my playlists and over powering MY usage. Is I could get help removing him ASAP that would be super helpful. I have ...

Luke

Community Legend

635 Views

1 replies

0 likes

Account
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer premium to another account

I have two Spotify accounts and recently when I got premium I accidentally applied it to the account with very little content on it. Is there a way to transfer my premium to the account I use every day so I can re download all my music?

Visitor

I have two Spotify accounts and recently when I got premium I accidentally applied it to the account with very little content on it. Is there a way to transfer my premium to the account I use every d...

user-removed

Not applicable

1289 Views

2 replies

0 likes

  • 1289 Views
  • 2 replies
  • 0 likes

Solved!! Change E-Mail-Adress

Hello there. I don't want to know how I can change it.I want to know how LONG it takes?? Thanks Sasi

Newbie

Hello there.  I don't want to know how I can change it. I want to know how LONG it takes??    Thanks  Sasi

annesode

Newbie

1177 Views

4 replies

0 likes

  • 1177 Views
  • 4 replies
  • 0 likes

Solved!! SMS scam?

Hi,Today, I got the following SMS appearing to come from 'Premium':Nå er det siste sjanseFå Spotify Premium i 6 måneder for kun 10 kronerKom i gang her - Avmeld: send X til +4759444916It's in Norwegian, and in short, it says, "Now it's the last chanc...

Casual Listener

Hi, Today, I got the following SMS appearing to come from 'Premium': Nå er det siste sjanse Få Spotify Premium i 6 måneder for kun 10 kroner Kom i gang her - <URL removed> Avmeld: se...

Rinuko

Newbie

13615 Views

28 replies

0 likes

Account
Security
  • 13615 Views
  • 28 replies
  • 0 likes

Solved!! Can't search my username

Hello!I just made a new Spotify account with my email, and my friends have been trying to find my page to follow me. Putting me username in the searchbar does not work, and neither does spotify:user:. I tried searching my username myself and it did n...

Newbie

Hello! I just made a new Spotify account with my email, and my friends have been trying to find my page to follow me. Putting me username in the searchbar does not work, and neither does spotify:use...

IguanaSetup

Community Legend

1005 Views

1 replies

0 likes

  • 1005 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro del recibo en otra moneda

De acuerdo al recibo de mi cuenta Premium Familiar me deberían cobrar S/.28.90 (moneda: Nuevos Soles - Perú); sin embargo, en el estado de cuenta de mi tarjeta de crédito BCP me cobran $9.03 (moneda: Dólares americanos - USA). Pregunté en el Banco BC...

Newbie

De acuerdo al recibo de mi cuenta Premium Familiar me deberían cobrar S/.28.90 (moneda: Nuevos Soles - Perú); sin embargo, en el estado de cuenta de mi tarjeta de crédito BCP me cobran $9.03 (moneda:...

Skywalkerspe

Newbie

7739 Views

3 replies

4 likes

Account
Other
Premium
  • 7739 Views
  • 3 replies
  • 4 likes

Superuser Contribution Help! My account has disappeared

I have had the same Spotify account since Spotify started, before they went public and accounts could only be created by getting an invite. Suddenly a few days ago, without changing anything, I had been logged out on all my devices (phone/laptop/ps4/...

Casual Listener

I have had the same Spotify account since Spotify started, before they went public and accounts could only be created by getting an invite. Suddenly a few days ago, without changing anything, I had b...

Jack

Roadie

1942 Views

3 replies

0 likes

Account
  • 1942 Views
  • 3 replies
  • 0 likes

Solved!! Premium gone

I was happily listening and downloading as recently as last Wednesday, the same day my most recent payment of £9.99 was taken by direct debit.Yesterday I clicked the icon on my phone only to be asked to log in. I eventually managed this, despite it a...

Visitor

I was happily listening and downloading as recently as last Wednesday, the same day my most recent payment of £9.99 was taken by direct debit. Yesterday I clicked the icon on my phone only to be ask...

jsannn

Community Legend

1212 Views

3 replies

0 likes

  • 1212 Views
  • 3 replies
  • 0 likes

Superuser Contribution presale code to Toad the Wet Sprocket

Does anyone have the presale code to Toad the Wet Sprocket for Boston? I didn’t get the email...

Casual Listener

Does anyone have the presale code to Toad the Wet Sprocket for Boston? I didn’t get the email...

Jack

Roadie

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Superuser Contribution pictures on playlists

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and was also wondering if it could potentially be a th...

Casual Listener

I have seen some playlists with " a cover picture" and I've learned via google that you don't have to have a premium subscription to change to cover. I was wondering how to do that on my computer and...

Jack

Roadie

882 Views

2 replies

0 likes

Account
Other
  • 882 Views
  • 2 replies
  • 0 likes

ID DE SPOTIFY

Quiero saber cual es mi ID DE SPOTIFY SI LO TENGO CON FACEBOOK

Newbie

Quiero saber cual es mi ID DE SPOTIFY SI LO TENGO CON FACEBOOK

mspalmera

Newbie

87683 Views

3 replies

9 likes

  • 87683 Views
  • 3 replies
  • 9 likes

How to tell if my account was created with Facebook?

I want to delete my facebook but I can't remember if I created my spotify with my fb account. How do I tell if its safe to delete my fb without deleting my spotify?

Casual Listener

I want to delete my facebook but I can't remember if I created my spotify with my fb account. How do I tell if its safe to delete my fb without deleting my spotify?

user-removed

Not applicable

7210 Views

1 replies

0 likes

Account
Login
  • 7210 Views
  • 1 replies
  • 0 likes

Help

Hello to everyone who read this i hope you understand. Here is my problem : I change my device then I logged in to the device ( samsung a8+ ) then my music that I downloaded it's should be re-download . That's okay. But... when I start to play a song...

Newbie

Hello to everyone who read this i hope you understand. Here is my problem : I change my device then I logged in to the device ( samsung a8+ ) then my music that I downloaded it's should be re-downloa...

user-removed

Not applicable

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Account disabled or hijacked?

I have had an premium Spotify account for years. Same username, same email, same password. But recently it stopped working. Could not log in. Not with username or email.What can I do? I can't reset password, because it does not accept my username or ...

Visitor

I have had an premium Spotify account for years. Same username, same email, same password. But recently it stopped working. Could not log in. Not with username or email. What can I do? I can't res...

user-removed

Not applicable

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

wont let me log in

I have been paying for Spotify for over a year now I used to use it everyday until I switched to a new phone then it stopped letting me log in, after entering the password it literally logs me in for a second and a half then takes me back to the logi...

Newbie

I have been paying for Spotify for over a year now I used to use it everyday until I switched to a new phone then it stopped letting me log in, after entering the password it literally logs me in for...

user-removed

Not applicable

680 Views

1 replies

0 likes

Login
  • 680 Views
  • 1 replies
  • 0 likes

Account

About 2 weeks ago I activated a premium account by KPN.THirst I thought I didn't get an sms with the activation code, but later I found out that I got 2 activation codes. Both of them didn't. Two times KPN tried to help me, but not succesful. They th...

Casual Listener

About 2 weeks ago I activated a premium account by KPN. THirst I thought I didn't get an sms with the activation code, but later I found out that I got 2 activation codes. Both of them didn't. Two ...

user-removed

Not applicable

574 Views

1 replies

0 likes

Account
  • 574 Views
  • 1 replies
  • 0 likes

False Advertising - "Just Add Friends

You have an advertisment that plays constantly on your Free Subscription that says"Get Spotify Premium Today...... Just Add Friends"Can you please explain this ad to me; from what I have researched it was not true and therefore false advertising, so ...

Casual Listener

You have an advertisment that plays constantly on your Free Subscription that says "Get Spotify Premium Today...... Just Add Friends" Can you please explain this ad to me; from what I have research...

qe6

Newbie

708 Views

1 replies

0 likes

Subscription
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change post code

Hi, I'm unable to change the post code within my account settings.I believe I created my account using Facebook but I'm also able to login in a username and a password.I'd like to be able to change the post code as it's incorrect and does not seem to...

Regular

Hi,   I'm unable to change the post code within my account settings. I believe I created my account using Facebook but I'm also able to login in a username and a password. I'd like to be abl...

yunakh

Newbie

5905 Views

18 replies

0 likes

Account
  • 5905 Views
  • 18 replies
  • 0 likes

Solved!! Transfer Facebook Linked Account To Normal Account

Hi, I am trying to transfer all the information from my facebook connected spotify account to normal spotify account. When i try to contact with steam support, system sends me an automatically created respond. Respond is in below. Also this respond i...

Newbie

Hi,   I am trying to transfer all the information from my facebook connected spotify account to normal spotify account. When i try to contact with steam support, system sends me an automatical...

user-removed

Not applicable

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Cant remember spotify username and password

I want to cancel the direct debit and make a new accisn't. How can I do this??

Newbie

I want to cancel the direct debit and make a new accisn't.  How can I do this??

IguanaSetup

Community Legend

623 Views

2 replies

0 likes

Account
Login
  • 623 Views
  • 2 replies
  • 0 likes