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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76018 Views

28 replies

0 likes

  • 76018 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93584 Views

9 replies

2 likes

Account
Login
  • 93584 Views
  • 9 replies
  • 2 likes

Superuser Contribution spotify doesn't upload my facebook info

my spotify does not upload my new facebook information which means i can't pay because i moved to another country

Newbie

my spotify does not upload my new facebook information which means i can't pay because i moved to another country

Alfredo

Roadie

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need to reset username because email no longer exists, do not have password.

Our login stopped working for some reason, so one of us tried to reset the password. We believe the password reset email was sent to an email that no longer exists. We have the old login information and can verify the account. We would like to reset ...

Newbie

Our login stopped working for some reason, so one of us tried to reset the password. We believe the password reset email was sent to an email that no longer exists. We have the old login information ...

Alfredo

Roadie

528 Views

1 replies

0 likes

Account
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change Payment Details - Want to turn off auto PayPal pmt and revert to credit card

Spotify somehow started billing to my PayPal account, probably because I had a new CC issued and failed update this info at Spotify. I want to pay through that new CC and not through PayPal. But, I cannot get the "Subscription" tab to allow me to mov...

Newbie

Spotify somehow started billing to my PayPal account, probably because I had a new CC issued and failed update this info at Spotify. I want to pay through that new CC and not through PayPal. But, I c...

Alfredo

Roadie

709 Views

1 replies

0 likes

  • 709 Views
  • 1 replies
  • 0 likes

Can't rate songs, don't get any personalisations

So when I started Spotify Free, I had the ability to rate songs (the heart icon). Through this, Spotify was putting together awesome Daily Mixes that I was just loving.Based on this, I upgraded my account to Premium, and after that ... I lost the abi...

Casual Listener

So when I started Spotify Free, I had the ability to rate songs (the heart icon).  Through this, Spotify was putting together awesome Daily Mixes that I was just loving. Based on this, I upgr...

Keanu_C

Community Legend

5224 Views

7 replies

0 likes

  • 5224 Views
  • 7 replies
  • 0 likes

How can I get an Artist profile?

Hi everyone, how can I do to open my artist page on Spotify? I know there is a page where I can log in as an Artist, but I can’t log in if I don’t have a page yet, how can I get it? Thank you all

Casual Listener

Hi everyone, how can I do to open my artist page on Spotify? I know there is a page where I can log in as an Artist, but I can’t log in if I don’t have a page yet, how can I get it? Thank you all

phan_times

Community Legend

1098 Views

3 replies

0 likes

  • 1098 Views
  • 3 replies
  • 0 likes

Can't login to spotify at Onkyo device any mor

Hi,I have problem to connect to spotify on Onkyo TX-8050. I have been using spotify at onkyo without any problems for months. Yesterday I loged-out account by mistake from onkyo and I could not connect anymore..I tried reboot router, re-enable DHCP, ...

Casual Listener

Hi, I have problem to connect to spotify on Onkyo TX-8050. I have been using spotify at onkyo without any problems for months. Yesterday I loged-out account by mistake from onkyo and I could not con...

macbuck77

Newbie

17776 Views

13 replies

2 likes

Account
Login
Premium
  • 17776 Views
  • 13 replies
  • 2 likes

Solved!! Dudas con Spotify Familiar

Hola, soy usuario de Spotify Premium desde hace mucho tiempo, me he pasado al familiar para invitar a mis hijos y mi mujer, pero por lo que veo no merece la pena o algo estoy haciendo mal.Al tener cada u o su cuenta podemos escuchar cada uno su músic...

Newbie

Hola, soy usuario de Spotify Premium desde hace mucho tiempo, me he pasado al familiar para invitar a mis hijos y mi mujer, pero por lo que veo no merece la pena o algo estoy haciendo mal. Al tener ...

osornios

Spotify Star

52545 Views

27 replies

3 likes

Subscription
  • 52545 Views
  • 27 replies
  • 3 likes

Solved!! Family Premium multiple devices playing own music simultaneously

Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.

Casual Listener

Have added via email invite family members to Premium Family account but they cant play their own music simultaneously (still only one device at a time) as advertised - any suggestions welcome.

osornios

Spotify Star

61112 Views

48 replies

1 likes

Premium
  • 61112 Views
  • 48 replies
  • 1 likes

Plan familiar

Hola, tengo tres suscripciones premium individuales y quiero contratar la familiar. Lo hago desde mi cuenta? Gracias

Newbie

Hola, tengo tres suscripciones premium individuales y quiero contratar la familiar. Lo hago desde mi cuenta?   Gracias

osornios

Spotify Star

66507 Views

25 replies

0 likes

Subscription
  • 66507 Views
  • 25 replies
  • 0 likes

Solved!! Missing playlists

Hello, Some of my playlists have disappeared for a couple of days. What happened? How can I recover them? Thanks !Mick

Regular

Hello,   Some of my playlists have disappeared for a couple of days. What happened? How can I recover them?   Thanks ! Mick

queuemi

Regular

1082 Views

2 replies

0 likes

Account
Premium
  • 1082 Views
  • 2 replies
  • 0 likes

My music is gone

I had a premium account, and one month the payment did not go thru. I restarded my account, and no all my music is gone! HELP!!

Visitor

I had a premium account, and one month the payment did not go thru. I restarded my account, and no all my music is gone! HELP!! 

Luke

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Account Hacked

Hello, My premium spotify was hacked the other day and I can no longer access my songs and playlists from my phone. My account is still longed in on my PS4 however my songs have been changed and the email/password appeared to be changed as well. I cr...

Visitor

Hello,    My premium spotify was hacked the other day and I can no longer access my songs and playlists from my phone. My account is still longed in on my PS4 however my songs have been c...

Hubo

Community Legend

551 Views

1 replies

0 likes

Account
Other
  • 551 Views
  • 1 replies
  • 0 likes

Prevent certain music to be tracked

Hello One of the best features with Spotify is the Discover weekly playlist. However I'm good at messing this up. When I'm studying, I like to listen to music like classic jazz or some other music from the Focus playslists. So the time I'm studying I...

Casual Listener

Hello   One of the best features with Spotify is the Discover weekly playlist. However I'm good at messing this up.   When I'm studying, I like to listen to music like classic jazz or s...

erkanp

Casual Listener

7790 Views

2 replies

8 likes

Other
  • 7790 Views
  • 2 replies
  • 8 likes

Cant log in

I log out my spotify account in my phone leaving it on offline mode. Now that I try to log in, it says that im currently offline and suggest that I go online to connect to spotify. I tried to press "connect" a bunch of times but it doesnt work what s...

Casual Listener

I log out my spotify account in my phone leaving it on offline mode. Now that I try to log in, it says that im currently offline and suggest that I go online to connect to spotify. I tried to press "...

catarinacrist

Newbie

782 Views

5 replies

0 likes

  • 782 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't sign up a Spotify new account with email

Hi, Sign up works with Facebook but not with email. I have tried different browser, cleaned cache, tried app, tried web, changed country..It always the same thing: loading, captcha.. but not works.We would like to sign up with email for our agency. D...

Newbie

Hi,   Sign up works with Facebook but not with email. I have tried different browser, cleaned cache, tried app, tried web, changed country.. It always the same thing: loading, captcha.. ...

SergioDavid

Roadie

2740 Views

1 replies

0 likes

Login
  • 2740 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to purchase Student Premium

I've been trying to checkout and pay for the Student Premium option and I keep on getting an error "Payment failed. Try again, or use a different payment method. Get help"I've tried using a different card to pay but still no luck. I am from Australia...

Newbie

I've been trying to checkout and pay for the Student Premium option and I keep on getting an error " Payment failed. Try again, or use a different payment method. Get help" I've tried using ...

SergioDavid

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Possible to merge accounts?

Hello all, I was just wondering if it is possible to merge two accounts together so that the playlist from one account gets carried over to the other one. I have created my first account using facebook, went premium and added all my playlists and fol...

Newbie

Hello all,    I was just wondering if it is possible to merge two accounts together so that the playlist from one account gets carried over to the other one.    I have cr...

SergioDavid

Roadie

557 Views

1 replies

0 likes

Account
Premium
  • 557 Views
  • 1 replies
  • 0 likes

Need help canceling premium account.

A while back I upgraded my sons account to Premium. He lost his login info, started a new free account for himself and just now told me. In the mean time I have been paying for the Premium account. I have been able to figure out his Spotify username ...

Newbie

A while back I upgraded my sons account to Premium.  He lost his login info, started a new free account for himself and just now told me.  In the mean time I have been paying for the Premiu...

Bethany_Dawn

Community Legend

433 Views

1 replies

0 likes

Account
Login
Subscription
  • 433 Views
  • 1 replies
  • 0 likes

playlists are lost

Hello, two / three days ago i lost all my playlists - all my offline music !!!i see what i have heared the last days, but that all.Is there a problem on spotify side? thanks for helpMichael

Newbie

Hello,   two / three days ago i lost all my playlists - all my offline music !!! i see what i have heared the last days, but that all. Is there a problem on spotify side?   thanks for...

Luke

Community Legend

365 Views

1 replies

0 likes

Account
  • 365 Views
  • 1 replies
  • 0 likes