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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88713 Views

9 replies

2 likes

Account
Login
  • 88713 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758073 Views

18 replies

29 likes

  • 758073 Views
  • 18 replies
  • 29 likes

Account not allowing any access

My wife and I use an account paid for by someone else who recently had stopped paying, we wanted to update the payment info, but we are not allowed any access to the account even though we can successfully connect to the facebook aaccount associated ...

Newbie

My wife and I use an account paid for by someone else who recently had stopped paying, we wanted to update the payment info, but we are not allowed any access to the account even though we can succes...

OneByBoo

Roadie

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist Separation and Now When I log in it's the other Artists Account

I am an artist on Spotify. Myself and another artist with the same name had our accounts joined joined by mistake by Spotify. There was an artist separation done by Spotify. Now when I log in to my account I am inside his account and see his stats et...

Newbie

I am an artist on Spotify. Myself and another artist with the same name had our accounts joined joined by mistake by Spotify. There was an artist separation done by Spotify. Now when I log in to my a...

Alfredo

Roadie

1002 Views

1 replies

0 likes

  • 1002 Views
  • 1 replies
  • 0 likes

a second account

I help run a small non-profit. I want to create a second account just to create and publish playlists to share via social media. How do i do that? I'm a Premium customer. Thank youkellie

Newbie

I help run a small non-profit.  I want to create a second account just to create and publish playlists to share via social media.  How do i do that?  I'm a Premium customer.   T...

Maxim

Spotify Star

561 Views

1 replies

0 likes

Account
  • 561 Views
  • 1 replies
  • 0 likes

Spotify free but I have to pay?

1. sorry for my english 2. I have spotify free and not premium. Today I got an E-Mail which says that I have to pay USD 70.09. How is that possible? I don't own any other Spotify accounts I only have this one and as I said before it is 100% free. Ple...

Newbie

1. sorry for my english 😞    2. I have spotify free and not premium. Today I got an E-Mail which says that I have to pay USD 70.09. How is that possible? I don't own any other Spotify ac...

CzechFencer

Composer

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Song wont fully Play, then jumps to random music!!ANNOYING!!!

The problem started since Monday 2/26/18, the song will play less than half way then will skip to some horrible music I that have never listen to "Hustlers And Bosses" It happens on my iPhone and firestick at home! I have a premium subscription and i...

Newbie

The problem started since Monday 2/26/18, the song will play less than half way then will skip to some horrible music I that have never listen to "Hustlers And Bosses"  It happens on m...

dkongball

Regular

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

PLEASE HELP

HelloI used a fake email address to register my account and I can’t remember what it was or what my user name was. I logged out of my account without thinking and I can’t get back in. My account is a premium account which I payed £9.99 for on the 26t...

Newbie

Hello I used a fake email address to register my account and I can’t remember what it was or what my user name was. I logged out of my account without thinking and I can’t get back in. My account is...

Morgana768

Casual Listener

675 Views

2 replies

1 likes

  • 675 Views
  • 2 replies
  • 1 likes

Just signed for premium but it's not working

I just got spotify premium with student discount and the app is not showing I did. I checked and payment was made, I tried logging out and didn't work, I tried uninstalling the app and it didn't work, I didn't receive an email for confirmation. Pleas...

Newbie

I just got spotify premium with student discount and the app is not showing I did. I checked and payment was made, I tried logging out and didn't work, I tried uninstalling the app and it didn't work...

user-removed

Not applicable

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline Issue

I shut off my phone with the account set to offline and I cannot get back into the account because it says the account is set to offline and to be able to make it online again, I have to sign in on my phone. I tried the workaround described in anothe...

Newbie

I shut off my phone with the account set to offline and I cannot get back into the account because it says the account is set to offline and to be able to make it online again, I have to sign in on m...

Melody

Spotify

367 Views

1 replies

2 likes

  • 367 Views
  • 1 replies
  • 2 likes

Como elimino facebook de mi cuenta.

Como puedo eliminar mi cuenta de Facebook de una cuenta ya que tengo una nueva cuenta entonces quiero vincularla con la otra cuenta. Y como puedo cambiar mi nombre de usuario en la nueva cuenta ya que no accedi por medio de facebook sino que accedi i...

Newbie

Como puedo eliminar mi cuenta de Facebook de una cuenta ya que tengo una nueva cuenta entonces quiero vincularla con la otra cuenta.     Y como puedo cambiar mi nombre de usuario en la n...

586 Views

0 replies

0 likes

Account
  • 586 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't log in in Android app

I have been trying to log in my spotify account in my android app and I keep getting a notification saying that my password or username are incorrect, although online I can log in with the same password and username I am trying to use on the app.

Newbie

I have been trying to log in my spotify account in my android app and I keep getting a notification saying that my password or username are incorrect, although online I can log in with the same passw...

Jemi

Spotify Legend

428 Views

1 replies

0 likes

Login
  • 428 Views
  • 1 replies
  • 0 likes

Daily Mix Problem

First of all I always listen music. I usually don listen different genres but sometimes I like to listen one or two songs from other genres but last time I listen a song it make me a Daily Mix of that genre. And i contact with spotify and open a new ...

Visitor

First of all I always listen music. I usually don listen different genres but sometimes I like to listen one or two songs from other genres  but last time I listen a song it make me a Daily Mix ...

poninga

Casual Listener

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Forgot Password For Spotify- Email registered to an old email account that I cant access

Hi,I do not know my password to login to Spotify and to create a new password it is sending the renew password process to an old email that i no longer have access to. What are my options? Thank you, Kayla

Newbie

Hi, I do not know my password to login to Spotify and to create a new password it is sending the renew password process to an old email that i no longer have access to. What are my options?   ...

Noah

Spotify Star

597 Views

1 replies

0 likes

Account
  • 597 Views
  • 1 replies
  • 0 likes

Can't login to app

The app logged me out and now I can't login to the android app on my phone. I've changed my password and tried with my username and email to no avail. Any ideas? Funny how the only time this happens is a week after I unsubscribe from premium...

Casual Listener

The app logged me out and now I can't login to the android app on my phone.   I've changed my password and tried with my username and email to no avail.   Any ideas?   Funny how ...

Elliotley

Casual Listener

400 Views

2 replies

0 likes

Account
Login
  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution logging in

hi - trying to log in on my desk top player, however after changing password and logging out from everywhere else, it wont allow me to log back in on desktop, it will however allow me to listen via the web player.. and through facebook.. but again.. ...

Casual Listener

hi - trying to log in on my desk top player, however after changing password and logging out from everywhere else, it wont allow me to log back in on desktop, it will however allow me to listen via t...

Graham167

Newbie

563 Views

2 replies

0 likes

  • 563 Views
  • 2 replies
  • 0 likes

Can't log into Spotify Android despite trying everything

I got suddenly kicked out of my account going into the app and booted back into the log in/sign up screen. Whenever I tried to log back in I got half a second of the green rotating circle and got kicked out again. I uninstalled and did a clean reinst...

Newbie

I got suddenly kicked out of my account going into the app and booted back into the log in/sign up screen. Whenever I tried to log back in I got half a second of the green rotating circle and got kic...

link2like

Newbie

2980 Views

24 replies

1 likes

  • 2980 Views
  • 24 replies
  • 1 likes

Superuser Contribution Quiero borrar los datos de mi tarjeta de credito

Quiero borrar los datos de mi tarjeta de credito para no comenter un error y que me empiecen a cobrer. Como hago? Si no se puede, entonces expliquenme como cerrar el usuario. No me refiero a la sesion

Newbie

Quiero borrar los datos de mi tarjeta de credito para no comenter un error y que me empiecen a cobrer. Como hago? Si no se puede, entonces expliquenme como cerrar el usuario. No me refiero a la sesion

ZullyB

Roadie

143335 Views

1 replies

4 likes

  • 143335 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution I can´t login and tried everything

Hi. Yesterday my Spotify started to act weird. It suddenly went offline without me being able to change it. On my phone it worked just fine. I then went to sleep and today it still didn´t work on my PC so I decided to logout. I couldn´t login anymore...

Newbie

Hi.  Yesterday my Spotify started to act weird. It suddenly went offline without me being able to change it.  On my phone it worked just fine. I then went to sleep and today it still didn...

Melody

Spotify

1125 Views

1 replies

0 likes

  • 1125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Statistics / Information

Okay so I recently got a new phone and I wanted to switch my account to my new phone, but it somehow logged me out and I forgot my username. That account, I'm signed up with premium and I want to delete it or recover it.

Newbie

Okay so I recently got a new phone and I wanted to switch my account to my new phone,  but it somehow logged me out and I forgot my username.  That account, I'm signed up with premium and I...

Melody

Spotify

373 Views

1 replies

0 likes

Account
  • 373 Views
  • 1 replies
  • 0 likes

Social Settings not Saving

Every time I close spotify and open it again the social settings are reverted to default (I'm on Windows 8 btw).Please Help!

Newbie

Every time I close spotify and open it again the social settings are reverted to default (I'm on Windows 8 btw). Please Help!

user-removed

Not applicable

625 Views

1 replies

1 likes

Other
  • 625 Views
  • 1 replies
  • 1 likes

email not working

Spotify not letting me log in ive had my account for nearly 4 years and no problem, and when i sign up again it says the email is already taken (by me) Also when requesting a new password it says email is not associated with an active spotify account...

Newbie

Spotify not letting me log in ive had my account for nearly 4 years and no problem, and when i sign up again it says the email is already taken (by me) Also when requesting a new password it says ema...

MusicIsMyMuse

Newbie

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes