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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155633 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155633 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10580 Views
  • 3 replies
  • 10 likes
  • Security
  • 10580 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506033 Views
  • 985 replies
  • 112 likes
  • Account
  • 506033 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124392 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124392 Views
  • 74 replies
  • 12 likes

Go online to download !! ! ! ! !

I purchased premium but it wont download my songs on mobile. I have the latest android and version of the app. I have an HTC one m8 and it says go online to download even when im connected to internet. I even turned on sync over cellular and it says ...

  • Newbie
  • I purchased premium but it wont download my songs on mobile. I have the latest android and version of the app. I have an HTC one m8 and it says go online to download even when im connected to interne...
  • Rjgarnold
  • Newbie
  • 6970 Views
  • 5 replies
  • 1 likes
  • 6970 Views
  • 5 replies
  • 1 likes

Billing Issues

Spotify has charged me 15x since January. I'm so disappointed. I enjoyed your service, but you're now on the cheating ex-boyfriend level.

  • Newbie
  • Spotify has charged me 15x since January. I'm so disappointed. I enjoyed your service, but you're now on the cheating ex-boyfriend level.
  • maggiecaudill
  • Newbie
  • 5173 Views
  • 15 replies
  • 4 likes
  • Premium
    Subscription
  • 5173 Views
  • 15 replies
  • 4 likes

Help! I can't sign up using my email address - it says every one of my 4 addresses are invalid!

I'm trying to sign up for a new account but it keeps saying every email I try is invalid. How can I sign up when it won't accept my email addresses exist to begin with?!

  • Newbie
  • I'm trying to sign up for a new account but it keeps saying every email I try is invalid. How can I sign up when it won't accept my email addresses exist to begin with?! 
  • viktorroden
  • Music Fan
  • 39317 Views
  • 2 replies
  • 2 likes
  • Account
    Other
  • 39317 Views
  • 2 replies
  • 2 likes

Account after Facebook-Profile deletion

Hey, I have a question: What happens if I close my Facebook-Account, which I used in the registration process? Since the thing is, that I can login to my account with my device username even though I marked my Facebook-Account for deletion! Will that...

  • Casual Listener
  • Hey,   I have a question: What happens if I close my Facebook-Account, which I used in the registration process? Since the thing is, that I can login to my account with my device username...
  • modzilla
  • Casual Listener
  • 544 Views
  • 2 replies
  • 0 likes
  • Account
  • 544 Views
  • 2 replies
  • 0 likes

Resolved. My account is not upgraded tovpremium after purchase of Family subscription via Telia

I have changed my spotify subscription to a Family one via Telia yesterday. However after activation steps my account at spotify remains free and I cannot use my family subscription.

  • Casual Listener
  • I have changed my spotify subscription to a Family one via Telia yesterday. However after activation steps my account at spotify remains free and I cannot use my family subscription.
  • Maxim
  • Spotify Star
  • 527 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 527 Views
  • 3 replies
  • 0 likes

Account hacked and created 4 mixtapes I cant delete

Hallo, when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too.So Spotify created four mixtapes based on his musictaste. Is there any possibility to delete them or change the genre they're based on?I've ...

  • Newbie
  • Hallo,   when I made my Spotify Premium Account I barely used it and didn't notice someone else is using it too. So Spotify created four mixtapes based on his musictaste. Is there any possibi...
  • Maxim
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • Account
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log In problem

I've tried everything but the app won't let me log in 

  • Casual Listener
  • I've tried everything but the app won't let me log in 
  • kdnq3919j7xclr2
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution Empty account

In December I've paid for the 3months premuim promotion. Now the 3 months are over, I was logged out of all my devices. When I relogged, all my playlists, sogns, artists are gone. My account looks like it is brand new. Can I recover it?

  • Newbie
  • In December I've paid for the 3months premuim promotion. Now the 3 months are over, I was logged out of all my devices. When I relogged, all my playlists, sogns, artists are gone. My account looks li...
  • SergioDavid
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I've been charged $5.99 AUD on my account even though I only just started the 60 day free trial

I just started the 60 day free trial today, yet I've been charged $5.99 on my bank account, why have I been charged during the trial?

  • Newbie
  • I just started the 60 day free trial today, yet I've been charged $5.99 on my bank account, why have I been charged during the trial?
  • SergioDavid
  • Roadie
  • 506 Views
  • 1 replies
  • 0 likes
  • Account
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t connect to the app

Hey, when I try to connect to Spotify through the app it says that I can only use Spotify abroad for 14 days but I’m not abroad and there is a version to my country. Someone knows how to help?Thanks

  • Newbie
  • Hey,  when I try to connect to Spotify through the app it says that I can only use Spotify abroad for 14 days but I’m not abroad and there is a version to my country.  Someone knows how t...
  • SergioDavid
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change Email with Facebook Account

Salve a tutti, mi sono appena iscritto a Spotify Premium (versione di prova) facendo l'upgrade del mio account (prima utilizzavo Spotify Free). Guardando nelle informazioni del mio account noto però che l'email registrata è vecchia non corrisponde a ...

  • Visitor
  • Salve a tutti, mi sono appena iscritto a Spotify Premium (versione di prova) facendo l'upgrade del mio account (prima utilizzavo Spotify Free). Guardando nelle informazioni del mio account noto però ...
  • SergioDavid
  • Roadie
  • 1082 Views
  • 1 replies
  • 0 likes
  • Account
  • 1082 Views
  • 1 replies
  • 0 likes

Superuser Contribution attempting to enter payment information

Trying to update payment info. All works fine until month. System will not accept "month to expire''.

  • Newbie
  • Trying to update payment info.  All works fine until month.  System will not accept "month to expire''.
  • SergioDavid
  • Roadie
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Incorrect (and slightly embarassing) top artists

Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to fix it, it's starting to damage my street cred I hat...

  • Casual Listener
  • Hi there On my spotify profile, my top artists are constantly wrong and feature artists I never listen to - and that don't feature in any of my playlists. Why is this happening and what can I do to...
  • Macgyver7
  • Regular
  • 58296 Views
  • 84 replies
  • 18 likes
  • 58296 Views
  • 84 replies
  • 18 likes

408: Your contry doesn't match the one in your profile.

I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!

  • Newbie
  • I'm from Iraq, my spotify account hasn't been opening because it is located in US in my profile... HELP!
  • Maxim
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Account Hacked

Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only use the desktop app.Can i add a security layer?

  • Casual Listener
  • Some smelly turk has been listening to horrible music on my account. It doesn't seem like he got access through my email so i have to wonder how it happened. It's not the first time either. I only us...
  • Luke
  • Spotify Star
  • 515 Views
  • 3 replies
  • 0 likes
  • 515 Views
  • 3 replies
  • 0 likes

Meu spotify abre junto com o computador.

Estou tendo problemas ao iniciar meu computador, o spotify abre junto com o windows e já fui nas configurações dentro do programa e desativei, mas continua abrindo já reinstalei o spotify mas continua o mesmo problema. Não consigo de jeito NENHUM des...

  • Newbie
  • Estou tendo problemas ao iniciar meu computador, o spotify abre junto com o windows e já fui nas configurações dentro do programa e desativei, mas continua abrindo já reinstalei o spotify mas continu...
  • andrermarinho
  • Newbie
  • 10923 Views
  • 3 replies
  • 4 likes
  • 10923 Views
  • 3 replies
  • 4 likes

I need to delete an account so I can change my email!!!!!!!!!!

My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account on my main email so I can switch my main Spotify t...

  • Visitor
  • My primary email has a Spotify account on it that I do not use and my primary Spotify account is on an email that I do not use anymore and don’t have the information for! I need to delete the account...
  • IguanaSetup
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Switching from Facebook Account to Student Account

Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to get the discount. I can't unlink the account thoug...

  • Newbie
  • Hi, I'm Lisa, and I originally created my Spotify account through facebook during the promo for 3 months spotify is a dollar and now that period is over and I want to switch to the student account to...
  • Maxim
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Someone hacked my account!

Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged out already all my account from different devices. ...

  • Newbie
  • Please help me through this one. I have been using my spotify account via facebook. Which i have noticed, there were some music in my downloads that i havent known or unfamilliar with. I have logged ...
  • Maxim
  • Spotify Star
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Solved!! Cobro no reconocido

Hola, hace un momento he recibido una notificacion por un cargo de Spotify de $1,188.00 a mi tarjeta de credito. No se porque se esta realizando este cobro ya que en ningun momento autorice alguna compra. Carlos Xavier Jimenez

  • Casual Listener
  • Hola, hace un momento he recibido una notificacion por un cargo de Spotify de $1,188.00 a mi tarjeta de credito. No se porque se esta realizando este cobro ya que en ningun momento autorice alguna co...
  • DanielaB97
  • Newbie
  • 45011 Views
  • 104 replies
  • 3 likes
  • Other
    Premium
    Security
  • 45011 Views
  • 104 replies
  • 3 likes