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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172151 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172151 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11343 Views
  • 6 replies
  • 11 likes
  • Security
  • 11343 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515743 Views
  • 986 replies
  • 113 likes
  • Account
  • 515743 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125956 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125956 Views
  • 74 replies
  • 12 likes

false email adress

hi! I recently signed up to spotify free, but quickly decided to purchase the premium. the first month is free, you just need to have your bank account checked by transferring 0,01 cent to spotify. however, i signed up with a wrong email adress, but ...

  • Newbie
  • hi!   I recently signed up to spotify free, but quickly decided to purchase the premium. the first month is free, you just need to have your bank account checked by transferring 0,01 cent to s...
  • Noah
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

My account appears to be hacked, it plays on devices that I don't recognize and interrupts my listening. I've changed my Facebook and Spotify passwords, and logged out everywhere, but the problem still persists. Need help!

  • Newbie
  • My account appears to be hacked, it plays on devices that I don't recognize and interrupts my listening. I've changed my Facebook and Spotify passwords, and logged out everywhere, but the problem sti...
  • Noah
  • Spotify Star
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Charged my card

I canceled my subscription last month and this month my card was charged and I want my money back.

  • Newbie
  • I canceled my subscription last month and this month my card was charged and I want my money back.
  • Noah
  • Spotify Star
  • 1135 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1135 Views
  • 1 replies
  • 0 likes

Solved!! My premium account is hacked, please help!

My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password. I am currently paying for a premium account that I have no access to. Could you help me get ...

  • Casual Listener
  • My account seems to be hijacked by someone and I was able to log in through Facebook but not change password or email, because I needed the current password.    I am currently paying fo...
  • osornios
  • Spotify Star
  • 461590 Views
  • 156 replies
  • 10 likes
  • Account
    Other
    Premium
  • 461590 Views
  • 156 replies
  • 10 likes

I'm paying for premium but I've got a free account???

I accidently deleted the spotify app. When I've downloaded it and logged In, it's saying I have a free account which I don't, I've had premium for nearly a year and pay every month. On top of that, I've lost every single playlist Please help!

  • Newbie
  • I accidently deleted the spotify app.   When I've downloaded it and logged In, it's saying I have a free account which I don't, I've had premium for nearly a year and pay every month.   ...
  • Noah
  • Spotify Star
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

Solved!! Using Gift Card for Student Premium

I have a gift card to use and see that there is a $5 Premium option for college students. Unfortunately, I cannot use the gift card to get that subscription. Does anyone know of a way to do this?

  • Newbie
  • I have a gift card to use and see that there is a $5 Premium option for college students. Unfortunately, I cannot use the gift card to get that subscription. Does anyone know of a way to do this?&nbs...
  • sofieclaire
  • Casual Listener
  • 60444 Views
  • 12 replies
  • 3 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 60444 Views
  • 12 replies
  • 3 likes

Problem Resetting My Password

I cannot seem to reset my password successfully on Spotify. Any hints?

  • Newbie
  • I cannot seem to reset my password successfully on Spotify. Any hints?
  • Noah
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Problema com meu spotify premium

Olá. Fiz a assinatura para o premium há 5 dias mas meu spotify continua em modo Free. Gostaria de resolver esse problema

  • Newbie
  • Olá. Fiz a assinatura para o premium há 5 dias mas meu spotify continua em modo Free. Gostaria de resolver esse problema 
  • Bittencourt
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

I can’t remember info for family plan

I’ve already had a Spotify account and today I paid for Family plan and everything was ok until I sent an invitation to my sister, she received a message which it indicates for getting a part of my family plan but Spotify is asking my sister for name...

  • Regular
  • I’ve already had a Spotify account and today I paid for Family plan and everything was ok until I sent an invitation to my sister, she received a message which it indicates for getting a part of my f...
  • Robert_W
  • Community Legend
  • 896 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 896 Views
  • 9 replies
  • 0 likes

cree mi cuenta con facebook y deseo cambiar mi correo, ya lo cambie en mi cuenta de facebook

Hola que tal, tengo problemas cree mi cuenta con mi cuent ade facebook, el correo que tenia en facebook era antiguo y perdi acceso a el, he actualizado mi cuenta de facebook con un nuevo correo y deseo actualizar el correo de spotify a mi nuevo corre...

  • Newbie
  • Hola que tal, tengo problemas cree mi cuenta con mi cuent ade facebook, el correo que tenia en facebook era antiguo y perdi acceso a el, he actualizado mi cuenta de facebook con un nuevo correo y des...
  • 1296265878
  • Newbie
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

Upgrade to Premium for Family

Hi,I currently have a Premium account. I want to upgrade to Premium for Family, how much will I be charged? 5€ or 14.99€? Thank you.

  • Casual Listener
  • Hi, I currently have a Premium account. I want to upgrade to Premium for Family, how much will I be charged? 5€ or 14.99€?     Thank you.
  • Maxim
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 493 Views
  • 3 replies
  • 0 likes

Payments for my music thats being viewed?

Hi, I am cunfused about how the payment works my music that I have posted on Spotify. I see that my song has views but I cant find out if im making any money from it. If I am, where would I see it?

  • Newbie
  • Hi, I am cunfused about how the payment works my music that I have posted on Spotify. I see that my song has views but I cant find out if im making any money from it. If I am, where would I see it?&n...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

How to be found by nickname

Is my Facebook profile name the only way I could be found at the search tab?I ask this because my artist name is also well known and I want to be found as my artist name wich is Coshka. My facebook name is erick peniche

  • Regular
  • Is my Facebook profile name the only way I could be found at the search tab? I ask this because my artist name is also well known and I want to be found as my artist name wich is Coshka. My facebo...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • Account
  • 480 Views
  • 1 replies
  • 0 likes

Spotify Connect Device for verification

Hi there We have intergrated Spotify Connect into our device.And we like to know who and where to send our device for a verfication by Spotify?

  • Casual Listener
  • Hi there   We have intergrated Spotify Connect into our device. And we like to know who and where to send our device for a verfication by Spotify?
  • Maxim
  • Spotify Star
  • 535 Views
  • 3 replies
  • 0 likes
  • Other
  • 535 Views
  • 3 replies
  • 0 likes

Changing country settings

Could someone please tell me how to change my country setting ? I was a Premium member, wanting to change my payment details but my current card didn't match my country listed on my account. I cancelled my Premium subscription thinking I would be abl...

  • Casual Listener
  • Could someone please tell me how to change my country setting ? I was a Premium member, wanting to change my payment details but my current card didn't match my country listed on my account. I cancel...
  • Maxim
  • Spotify Star
  • 755 Views
  • 5 replies
  • 0 likes
  • Premium
  • 755 Views
  • 5 replies
  • 0 likes

Solved!! Wordt mijn premium automatisch stopgezet als ik in een Family Abonnement stap?

Hallo! Voorheen had ik een Premium account op Spotify waar ik elke maand €9,99 voor betaalde. Nu heb ik gister (eindelijk) de Family uitnodiging van mijn broer geaccepteerd. Vervolgens wilde ik mijn Premium account stopzetten, maar kon ik die niet me...

  • Newbie
  • Hallo!   Voorheen had ik een Premium account op Spotify waar ik elke maand €9,99 voor betaalde. Nu heb ik gister (eindelijk) de Family uitnodiging van mijn broer geaccepteerd. Vervolgens wilde...
  • Hubo
  • Community Legend
  • 3785 Views
  • 1 replies
  • 0 likes
  • 3785 Views
  • 1 replies
  • 0 likes

KPN premium account niet inloggen

Ik heb zojuist mijn oude spotify account verwijderd en een nieuwe aangement mbv de activeeringscode van de KPN zodat mijn premium account bij mijn knp pakket zit. Zodra het account is geactiveerd kom op ik op een pagina waarop staat "welcome to premi...

  • Newbie
  • Ik heb zojuist mijn oude spotify account verwijderd en een nieuwe aangement mbv de activeeringscode van de KPN zodat mijn premium account bij mijn knp pakket zit. Zodra het account is geactiveerd kom...
  • Hubo
  • Community Legend
  • 1056 Views
  • 3 replies
  • 0 likes
  • 1056 Views
  • 3 replies
  • 0 likes

Change Country in Account setting

Hi,I have relocated from US to HongKong-Singapore last year and I am looking to get a family subscription for my other family members, however when I am at the Account setting [Edit Profile], the Country drop-down is greyed out. May I ask how I am ab...

  • Casual Listener
  • Hi, I have relocated from US to HongKong-Singapore last year and I am looking to get a family subscription for my other family members, however when I am at the Account setting [Edit Profile], the C...
  • Maxim
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! How to contact spotify to denounce a violation?

I'd like to contact spotify to denounce a telegram channel where spotify premium accounts (procured in an unlawful way) are being sold for money. AND is not a scam. accounts are REAL premium account of REAL people. I want to help spotify, how to?

  • Casual Listener
  • I'd like to contact spotify to denounce a telegram channel where spotify premium accounts (procured in an unlawful way) are being sold for money. AND is not a scam. accounts are REAL premium account ...
  • rossi1911
  • Community Legend
  • 2075 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2075 Views
  • 3 replies
  • 0 likes