Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 256925 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 256925 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12901 Views
  • 6 replies
  • 11 likes
  • Security
  • 12901 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528323 Views
  • 989 replies
  • 113 likes
  • Account
  • 528323 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127873 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127873 Views
  • 74 replies
  • 12 likes

Unknown device connected to my account

I woke up this morning and someone was playing "Bohemiam Rhapsody" on repeat from a device I've never seen before--an iOS device called "Brady's iPhone." I don't know a Brody and nobody in my family has an iPhone (wife and I use androids). I changed ...

  • Newbie
  • I woke up this morning and someone was playing "Bohemiam Rhapsody" on repeat from a device I've never seen before--an iOS device called "Brady's iPhone." I don't know a Brody and nobody in my family ...
  • barmyb
  • Newbie
  • 35675 Views
  • 5 replies
  • 6 likes
  • 35675 Views
  • 5 replies
  • 6 likes

Issues with Spotify Premium with Fido

Hello, I got Spotify premium for two years, that came with my new BYOP Fido plan. Everything worked well about a week or so but few days ago my Spotify Premium finished and I am forced again just Spofity Free. It says:" Your subscription with one of ...

  • Visitor
  • Hello, I got Spotify premium for two years, that came with my new BYOP Fido plan. Everything worked well about a week or so but few days ago my Spotify Premium finished and I am forced again&nbs...
  • Chrisdavy1
  • Newbie
  • 9485 Views
  • 8 replies
  • 2 likes
  • Premium
    Subscription
  • 9485 Views
  • 8 replies
  • 2 likes

Solved!! I have been charged an overdraft fee

Hi! Because i was gonna deactivate my debit card, i took out my all money. Then i realized i was -10 because of my monthly payment. Before i put 10 dollars to my account, i have been charged 35 dolllars overdraft fee! I need a refund before i change ...

  • Visitor
  • Hi! Because i was gonna deactivate my debit card, i took out my all money. Then i realized i was -10 because of my monthly payment. Before i put 10 dollars to my account, i have been charged 35 dolll...
  • MrPark3r
  • Newbie
  • 13917 Views
  • 6 replies
  • 0 likes
  • Other
  • 13917 Views
  • 6 replies
  • 0 likes

Solved!! Can't change the country in my premium account (NL to SP)

I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I first get a message saying I should change the country to...

  • Casual Listener
  • I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I f...
  • Maxim
  • Spotify Star
  • 785 Views
  • 3 replies
  • 0 likes
  • 785 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I logged in on my friends phone with my spotify account, now my account has his user name + picture

Hello,I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't find nothing. All my playlist, my followers and the peop...

  • Casual Listener
  • Hello, I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't fin...
  • maxths
  • Casual Listener
  • 2205 Views
  • 2 replies
  • 0 likes
  • Account
  • 2205 Views
  • 2 replies
  • 0 likes

Disconnect FB without new account

Hi, I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotify-account. Does someone know why it's not possible to connec...

  • Visitor
  • Hi,   I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotif...
  • user-removed
  • Not applicable
  • 484 Views
  • 2 replies
  • 0 likes
  • Account
  • 484 Views
  • 2 replies
  • 0 likes

Is is possible to let the browse tab show content from a different country?

Hi,I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to find playlisys and cool music, now only contain Thai m...

  • Newbie
  • Hi, I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to f...
  • Maxim
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Account
  • 417 Views
  • 1 replies
  • 0 likes

Omzetten KPN Premium Spotify naar Spotify Premium Family (dus niet bij KPN)

Ik ga binnenkort weg bij KPN.Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten?Deze vraag was in 2014 ook al gesteld, maar geen antwoord hierop.

  • Casual Listener
  • Ik ga binnenkort weg bij KPN. Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten? Deze vraag was in 2014 ook al g...
  • Linda1234
  • Newbie
  • 7590 Views
  • 11 replies
  • 0 likes
  • Account
    Other
    Premium
  • 7590 Views
  • 11 replies
  • 0 likes

Solved!! Shuffle a playlist?

Hey, I can't seem to find any button on Spotify saying SHUFFLE - how do you random play your tracks / playlists?

  • Newbie
  • Hey, I can't seem to find any button on Spotify saying SHUFFLE - how do you random play your tracks / playlists?
  • mrbeast6000
  • Newbie
  • 400149 Views
  • 56 replies
  • 16 likes
  • 400149 Views
  • 56 replies
  • 16 likes

Superuser Contribution getting CRAZY on account chaos and payments

hi there, for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL). when i log in, spotify doesn't recognize me as a premium customer, although i have been paying for this for years now. situation i...

  • Visitor
  • hi there,   for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL).  when i log in, spotify doesn't recognize me as a premium cus...
  • Melody
  • Spotify
  • 752 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with facebook

Hello Community, since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the username/password credentials (Spotify hangs and won't do anythi...

  • Newbie
  • Hello Community,   since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the...
  • Melody
  • Spotify
  • 1326 Views
  • 1 replies
  • 0 likes
  • 1326 Views
  • 1 replies
  • 0 likes

Ubuntu Desktop app can't login

Hi,it's been two weeks since I first experienced login issues.When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page saying Couldn't log in to SpotifyWhat's going onThere's a tempora...

  • Regular
  • Hi, it's been two weeks since I first experienced login issues. When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page ...
  • dario_zamuner
  • Regular
  • 6209 Views
  • 17 replies
  • 1 likes
  • Account
    Login
    Premium
  • 6209 Views
  • 17 replies
  • 1 likes

Superuser Contribution Premium AND family account, help!

Hi guys, I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two different emails) as we're getting charged for my premium and our f...

  • Newbie
  • Hi guys,   I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two differe...
  • Melody
  • Spotify
  • 600 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 600 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving daily login badges

Hi there, I could not find the right section to place this question. But I notitced that receiving the daily badges for daily logins is not working. I would like if it is possible to earn these badges for every day I log in. Greetings, Lindomar

  • Composer
  • Hi there,    I could not find the right section to place this question.   But I notitced that receiving the daily badges for daily logins is not working. I would like if it is poss...
  • Goodman
  • Spotify Legend
  • 1991 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1991 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

  • Visitor
  • Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...
  • Melody
  • Spotify
  • 675 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar en mi cuenta de Spotify

Hola,Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion iniciada). Cuando intento ingresar en mi cuenta nuevamente...

  • Newbie
  • Hola, Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion inici...
  • CamilaCarabajal
  • Newbie
  • 55943 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
  • 55943 Views
  • 5 replies
  • 2 likes

random letters and numbers show up as my username?

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link opened up the playlist. Is there a way to make this...

  • Newbie
  • I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link ...
  • Maxim
  • Spotify Star
  • 559 Views
  • 1 replies
  • 0 likes
  • Account
  • 559 Views
  • 1 replies
  • 0 likes

My username is not found in search

Hi!I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community, but if they cannot find the account by searching, it ...

  • Newbie
  • Hi! I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Family plan, 2 countries

I live in the USA, but my Fience currently lives in Romania. If I were to upgrade to a family plan, could she use it in her country too?

  • Newbie
  • I live in the USA, but my Fience currently lives in Romania.  If I were to upgrade to a family plan, could she use it in her country too?
  • Maxim
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Can log in on computer but not phone

I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"

  • Newbie
  • I just made an account, it works to log in on my computer. But when I try to sign in with the same account on my phone it says "Login failed: you've already created an account with this email adress"
  • user-removed
  • Not applicable
  • 1426 Views
  • 3 replies
  • 0 likes
  • 1426 Views
  • 3 replies
  • 0 likes