Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334928 Views
  • 890 replies
  • 105 likes
  • Account
  • 334928 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147760 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147760 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86015 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86015 Views
  • 68 replies
  • 9 likes

Solved!! Got a username…but then again, probably not

Just opened a new account, username BaldurSnaerJonsson.In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw.Why?! What went wrong and can it be fixed?

  • Newbie
  • Just opened a new account, username BaldurSnaerJonsson. In my account overview, however, it says something completely different, namely c64xnedo9or23k9zqjpja3shw. Why?! What went wrong an...
  • aleribeiro12
  • Newbie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Login With Username, Username Changed to Weird Letters

Hi there!I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at signup, which is "forlaetan." So, when I login with ...

  • Casual Listener
  • Hi there! I recently created my Spotify account and noticed a discrepancy that has really frustrated me. When I attempt to login to Spotify on the browser, it will not accept the username I chose at...
  • bluecoals
  • Newbie
  • 3316 Views
  • 5 replies
  • 0 likes
  • 3316 Views
  • 5 replies
  • 0 likes

Solved!! Spotify charge on my credit card, don't have a paid account

I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the charge through my CC company or cancelling the card altog...

  • Casual Listener
  • I just received a charge for 9.99 on my credit card from ADY*Spotify USA but I don't have a premium account. How can I determine whether this is accidental or malicious without challenging the c...
  • otoniel
  • Newbie
  • 64934 Views
  • 7 replies
  • 1 likes
  • Account
  • 64934 Views
  • 7 replies
  • 1 likes

Solved!! Spotify account for a RECORD LABEL

I'm trying to set up a Spotify account/page for an independent record label I manage. How would I go about doing that?

  • Regular
  • I'm trying to set up a Spotify account/page for an independent record label I manage.  How would I go about doing that?
  • DOCKA
  • Newbie
  • 83706 Views
  • 11 replies
  • 9 likes
  • Account
    Subscription
  • 83706 Views
  • 11 replies
  • 9 likes

Solved!! How do i turn off the offline setting?

I accidentally hit the offline setting the other day. Now when I try to log in to the app it says I am currently set to offline and that I need to go online to turn off the offline setting. But when I went online I couldn't find the setting to turn o...

  • Casual Listener
  • I accidentally hit the offline setting the other day. Now when I try to log in to the app it says I am currently set to offline and that I need to go online to turn off the offline setting. But when ...
  • Jbarriger
  • Casual Listener
  • 6146 Views
  • 2 replies
  • 0 likes
  • 6146 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentally wrote wrong account data

Hi guys,I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about personal information like name, adress and so on. I filled in th...

  • Regular
  • Hi guys, I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about p...
  • brasstear1
  • Regular
  • 922 Views
  • 6 replies
  • 0 likes
  • 922 Views
  • 6 replies
  • 0 likes

Premium

Can two premium accounts on spotify have their songs synced so both libraries would essentially be the same but two people can listen at the same time

  • Newbie
  • Can two premium accounts on spotify have their songs synced so both libraries would essentially be the same but two people can listen at the same time
  • leodreyer
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Forgot username and pasword

Hoping someone can help. Not been logged about my Spotify account for hears and for some reason my app has decided to log me out. I can't remember my username or password and when I click on forgot your password it's telling me my email address isn't...

  • Newbie
  • Hoping someone can help. Not been logged about my Spotify account for hears and for some reason my app has decided to log me out. I can't remember my username or password and when I click on forgot y...
  • mearpaul
  • Newbie
  • 646 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 646 Views
  • 2 replies
  • 0 likes

Superuser Contribution automatically starts other music

Since 2 weeks ago, the album "Drill beats" of Young Shota starts itself. I hate this music and I have never looked for it! I´ve never selected it. It starts suddenly every 10 minutes, no matter which music I am hearing. It is odd and annoying Anyone ...

  • Casual Listener
  • Since 2 weeks ago, the album "Drill beats" of Young Shota starts itself. I hate this music and I have never looked for it! I´ve never selected it. It starts suddenly every 10 minutes, no matter which...
  • Alfredo
  • Roadie
  • 292 Views
  • 3 replies
  • 0 likes
  • 292 Views
  • 3 replies
  • 0 likes

Discover (Top Recommendations For You) not updating

Tried uninstalling spotify, log out etc., nothing worked. This happened after I upgraded my account to Premium. Please help. Running iMac.

  • Regular
  • Tried uninstalling spotify, log out etc., nothing worked.   This happened after I upgraded my account to Premium.   Please help.  Running iMac.
  • vivatum
  • Casual Listener
  • 710 Views
  • 11 replies
  • 0 likes
  • Premium
  • 710 Views
  • 11 replies
  • 0 likes

Superuser Contribution Unable to change account county

Hi, I am trying to change the country of my spotify account from NL to UK so I can change the payment method. I have followed the guide here https://support.spotify.com/mt/article/How-can-I-change-my-country-setting/ but when attempting to enter my U...

  • Newbie
  • Hi,   I am trying to change the country of my spotify account from NL to UK so I can change the payment method.   I have followed the guide here https://support.spotify.com/mt/arti...
  • Julian
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems to log in with Facebook

I haven't been able to log in with Facebook since yesterday. When I click on ''long in with facebook'' my device tries to connect but suddenly this message appears: ''Problems to log in: It has occurred a mistake trying to access to this app. Try it ...

  • Newbie
  • I haven't been able to log in with Facebook since yesterday. When I click on ''long in with facebook'' my device tries to connect but suddenly this message appears: ''Problems to log in: It has occur...
  • Julian
  • Moderator
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where do I wright the "Family password"

Where do I wright the password I got for Family to upgrade my kids Spotify accounts?

  • Casual Listener
  • Where do I wright the password I got for Family to upgrade my kids Spotify accounts?
  • Julian
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • Other
  • 293 Views
  • 1 replies
  • 0 likes

Account Stolen - Account Rubato

ITCiao a tutti, oggi come al solito mi sono connesso a spotify e ho notato con gran stupore che mi chiedeva di reinserire username/mail e password (sia sul cellulare che sul pc). Dopo diversi tentativi ho dedotto che la password mi era stata cambiata...

  • Newbie
  • IT Ciao a tutti, oggi come al solito mi sono connesso a spotify e ho notato con gran stupore che mi chiedeva di reinserire username/mail e password (sia sul cellulare che sul pc).   Dopo dive...
  • TheBrickSlayer
  • Roadie
  • 1040 Views
  • 1 replies
  • 0 likes
  • 1040 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing country settings

i have been locked out of my account because it says the country i am in does not match my settings but when i go to change my country to Canada it does not give me the option to change it from USdoes anyone know how to fix this?

  • Newbie
  • i have been locked out of my account because it says the country i am in does not match my settings but when i go to change my country to Canada it does not give me the option to change it from US d...
  • Julian
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error on log in with Facebook (app and web)

Hi, The logging issue was reported previously and marked as solved but it is NOT fixed! Logging in with Facebook fails with error on both app an web: Login Error: There is an error in logging you into this application. Please try again later.Tried di...

  • Visitor
  • Hi,    The logging issue was reported previously and marked as solved but it is NOT fixed! Logging in with Facebook fails with error on both app an web: Login Error: There is an erro...
  • Julian
  • Moderator
  • 2507 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook Login - Login Error

I have an acoount with bound my Facebook account. But last few days I can't login with Facebook. The error: There is an error in logging you into this application. Please try again later. What is the solution?

  • Newbie
  • I have an acoount with bound my Facebook account. But last few days I can't login with Facebook. The error: There is an error in logging you into this application. Please try again later. What is the...
  • Julian
  • Moderator
  • 870 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 870 Views
  • 1 replies
  • 1 likes

Accedi a una cuenta que no es mia

Hola! Ayer quise crear una cuenta y decia que la direccion de mail ya pertenecia a una cuenta. Como no recordaba si alguna vez habia creado la cuenta, y Spotify no reconocia ninguna de las contrasenias que siempre utilizo, procedi a restablecer la mi...

  • Newbie
  • Hola! Ayer quise crear una cuenta y decia que la direccion de mail ya pertenecia a una cuenta. Como no recordaba si alguna vez habia creado la cuenta, y Spotify no reconocia ninguna de las contraseni...
  • TheBrickSlayer
  • Roadie
  • 874 Views
  • 3 replies
  • 0 likes
  • 874 Views
  • 3 replies
  • 0 likes

Proxy

I have a proxy open and I try to login to Spotify but it won't let me log in. Does anyone know what to do?

  • Casual Listener
  • I have a proxy open and I try to login to Spotify but it won't let me log in. Does anyone know what to do?
  • riccardoancona
  • Newbie
  • 2268 Views
  • 1 replies
  • 0 likes
  • Login
  • 2268 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Russia

Spotify is the best music service in the world, unfortunately in Russia it does not work officially, it works on a PC, but on smartphones you have to use VPN, but not about that, I have question.Will Spotify come to Russia?I do not ask for localizati...

  • Newbie
  • Spotify is the best music service in the world, unfortunately in Russia it does not work officially, it works on a PC, but on smartphones you have to use VPN, but not about that, I have question. Wi...
  • Bittencourt
  • Spotify Star
  • 44496 Views
  • 2 replies
  • 9 likes
  • Account
    Other
    Premium
  • 44496 Views
  • 2 replies
  • 9 likes