Country won't change,We're sorry that email is taken

[user-removed]

Hi Everyone

I want to change my spotify free account from United Kingdom to South Africa.Yet everytime I try to change it it says we're sorry that email is taken even though it is my email which I signed into my account with?Any help will be appreciated really want to get back to listening.

[Alfredo]

Hey @user-removed, welcome to the community!

Let's make sure you're following these steps to update your account's country.

If you're still getting the same error message about the email address, try clearing your browser's cache and cookies or using an incognito window to make the change.

Let me know how it goes.

[user-removed]

Hi 

Tried all of the above still not working 😞

[Alfredo]

That's odd!

Just to confirm, are you logged into your account here when updating the settings. Sounds like you might be creating a new account with the same email address.

Keep me posted.