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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156192 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156192 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506573 Views
  • 985 replies
  • 112 likes
  • Account
  • 506573 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124448 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124448 Views
  • 74 replies
  • 12 likes

Update my email address

HelpHi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email? thanks Lorraine

  • Newbie
  • Help Hi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email?    thanks  Lorraine&nbs...
  • kejt_
  • Community Legend
  • 382 Views
  • 1 replies
  • 1 likes
  • 382 Views
  • 1 replies
  • 1 likes

Lost username, Playlists and account disapered

My account just disapered a week ago and I was forced to create a new username

  • Casual Listener
  • My account just disapered a week ago and I was forced to create a new username  
  • user-removed
  • Not applicable
  • 725 Views
  • 2 replies
  • 0 likes
  • Login
  • 725 Views
  • 2 replies
  • 0 likes

Disappearing Playlists

I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted), logging out and then back in, deleting the app a...

  • Newbie
  • I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted...
  • ashleystewart60
  • Casual Listener
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Cant sign out of an unknown device

Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after signing out of all devices so its not that they are s...

  • Casual Listener
  • Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after si...
  • ashleystewart60
  • Casual Listener
  • 651 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 651 Views
  • 2 replies
  • 0 likes

Solved!! Vincular minha conta ao Facebook

Boa noite. Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, sempre ocorre um erro e o perfil acaba não sendo vinculado. Sorr...

  • Newbie
  • Boa noite.   Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, semp...
  • Bittencourt
  • Spotify Star
  • 761 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 761 Views
  • 1 replies
  • 0 likes

Unable to use Username even though I can still search it up

Hey,I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unable to login via my username because it says the accou...

  • Casual Listener
  • Hey, I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unab...
  • Austintucker44
  • Newbie
  • 376 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 376 Views
  • 2 replies
  • 0 likes

Cancelled subscription, but still got charged.

Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled it right after I saw at the end of the sign up tha...

  • Newbie
  • Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled...
  • lucydeeds-us
  • Casual Listener
  • 1930 Views
  • 8 replies
  • 4 likes
  • 1930 Views
  • 8 replies
  • 4 likes

Can I merge regular account (with premium) and Facebook account (free)?

So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a way to get my Facebook account to have the premium a...

  • Newbie
  • So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a w...
  • Noah
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Solved!! Change username

I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user?I know no one else can change theirs either, but it would be helpful to be able to.

  • Casual Listener
  • I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user? I know no one else can change theirs either, but it would be helpful to be able to.
  • Noah
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • Account
  • 593 Views
  • 1 replies
  • 0 likes

I am not able to change my email-adres

Hi,I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adres. I can't change it, because they say I have to do ...

  • Newbie
  • Hi, I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adr...
  • Noah
  • Spotify Star
  • 792 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 792 Views
  • 1 replies
  • 0 likes

I have 2 accounts I want to merge. One is a free account with rogers i just created

My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a way to simply merge the 2 accounts?

  • Newbie
  • My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a...
  • Noah
  • Spotify Star
  • 417 Views
  • 1 replies
  • 1 likes
  • Account
  • 417 Views
  • 1 replies
  • 1 likes

Someone I don't know is using my account

Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried removing devices from my account settings. Tried reset...

  • Newbie
  • Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried rem...
  • Noah
  • Spotify Star
  • 1396 Views
  • 1 replies
  • 0 likes
  • 1396 Views
  • 1 replies
  • 0 likes

Can't log in

So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying premium for months now and can't access the app or acco...

  • Visitor
  • So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying prem...
  • Noah
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! Activity I don't recognise

Today I loaded Spotify in my car for it to pop up saying I'm listening elsewhere, even though I wasn't. I then looked at the recently played section and there were around six albums I've never even remotely heard of or would come close to listening t...

  • Newbie
  • Today I loaded Spotify in my car for it to pop up saying I'm listening elsewhere, even though I wasn't.  I then looked at the recently played section and there were around six albums I've ...
  • Noah
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

All my playlists is gone

All my playlist is gone from my account.the payment is okay and im in the right account. Someone who can help?

  • Newbie
  • All my playlist is gone from my account. the payment is okay and im in the right account. Someone who can help?
  • Noah
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

¿Y los 7 Dias de prueba?

Hola que tal,Me hice una cuenta desde 0 después de dejar de usar Spotify mucho tiempo, para reconsiderar si merece la pena volver a pagar o no. Recuerdo que te regalaban una semana de Premium si eras un nuevo usuario, pero a mi no me aparece la opció...

  • Visitor
  • Hola que tal, Me hice una cuenta desde 0 después de dejar de usar Spotify mucho tiempo, para reconsiderar si merece la pena volver a pagar o no. Recuerdo que te regalaban una semana de Premium si er...
  • 0183
  • Newbie
  • 47962 Views
  • 13 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 47962 Views
  • 13 replies
  • 0 likes

Spotify Gutscheinkarte auf Falschen Account eingelöst

ich habe meine spotify Gutscheinkarte gestern ausversehen auf einem flaschen Konto (Benuzername: nina250197) eingelöst, kann ich das vielleicht rückgänig machen und auf ein anderes Konto (Benutzername: nina@baschek.net) übertragen?

  • Newbie
  • ich habe meine spotify Gutscheinkarte gestern ausversehen auf einem flaschen Konto (Benuzername: nina250197) eingelöst, kann ich das vielleicht rückgänig machen und auf ein anderes Konto (Benutzernam...
  • Gizem_Cankaya
  • Newbie
  • 5057 Views
  • 2 replies
  • 0 likes
  • 5057 Views
  • 2 replies
  • 0 likes

Problemas con los permisos

Soy nuevo en Spotify. Sin saber qué significa Revocar Acceso lo seleccioné y quité los permisos de Playstation, ahora no me deja usarlo en la consola. ¿Cómo puedo revertir eso y tener los permisos otra vez? Gracias por su tiempo.

  • Newbie
  • Soy nuevo en Spotify. Sin saber qué significa Revocar Acceso lo seleccioné y quité los permisos de Playstation, ahora no me deja usarlo en la consola. ¿Cómo puedo revertir eso y tener los permisos ot...
  • estebanGramaj0
  • Gig Goer
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

They registered my email without my authorization

Good evening! They created an account with my email and without my authorization!I did not receive any email requesting confirmation of registration.Lack of respect!!!

  • Visitor
  • Good evening!   They created an account with my email and without my authorization! I did not receive any email requesting confirmation of registration. Lack of respect!!!
  • estebanGramaj0
  • Gig Goer
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
  • 337 Views
  • 1 replies
  • 0 likes

cerré sesión y no recuerdo cual era mi usuario

Estaba buscando como cancelar mi suscripción premium, y por error cerre mi sesión y ahora no recuerdo cual es mi usuario y contraseña, y por ñps tanto no puedo cancelar el pago de mi cuenta, que puedo hacer ?

  • Newbie
  • Estaba buscando como cancelar mi suscripción premium, y por error cerre mi sesión y ahora no recuerdo cual es mi usuario y contraseña, y por ñps tanto no puedo cancelar el pago de mi cuenta, que pued...
  • angelica1373
  • Newbie
  • 34207 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 34207 Views
  • 4 replies
  • 0 likes