Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
HelpHi - I am trying to update my email address on Spotify. When i go to edit settings it takes me to my facebook account...which already has my new email? thanks Lorraine
My account just disapered a week ago and I was forced to create a new username
I logged out of my account, and then logged back in and all my playlists had disappeared! I searched the problem and I’ve tried everything: recovering them (it said that no playlists had been deleted), logging out and then back in, deleting the app a...
Spotify says im playing music on an echo dot i dont recognize. They're using my account and when i try to sign out of all devices it doesnt sign out of the echo. Ive changed the password too after signing out of all devices so its not that they are s...
Boa noite. Recentemente, excluí uma conta que havia criado utilizando o Facebook e tentei vincular outra conta que possuo, com assinatura premium, ao meu perfil da rede social. Contudo, sempre ocorre um erro e o perfil acaba não sendo vinculado. Sorr...
Hey,I've been using spotify for a while now on my phone, recently I logged out. I forgot the email that I used for the account. I know my username and can still search the account up, but I am unable to login via my username because it says the accou...
Recently, I apparently signed up for the premium account instead of the free trial. I contacted Spotify and told them of the mistake immediately and asked them not to charge my card. I even cancelled it right after I saw at the end of the sign up tha...
So I recently got premium but I accidentally signed in using my old, regular (email/password) account. I've been using my Facebook linked account for years now and it holds all my music. Is there a way to get my Facebook account to have the premium a...
I want to change my username. I can't, and it's annoying. If I can change my password, then why not my user?I know no one else can change theirs either, but it would be helpful to be able to.
Hi,I am not able to change my email-adres. Once I logged in with Facebook and I have changed my email-adres 2 months ago. But now they use my old email-adres of Facebook instead of my new email-adres. I can't change it, because they say I have to do ...
My old account has all of my music and playlists that I want on my new free account. I can follow my old accounts playlists but cannot edit them and would like to be able to add new music. Is there a way to simply merge the 2 accounts?
Play lists keep popping up that I am not subscribing to. A device that I don't own keeps appearing in my device list and today while playing music someone else took control of my account. I tried removing devices from my account settings. Tried reset...
So my yahoo account has been hacked and is unrecoverable. That was the email I used for spotify. Password isn' working on spotify. Can't get a reset because I can't access the email. Been paying premium for months now and can't access the app or acco...
Today I loaded Spotify in my car for it to pop up saying I'm listening elsewhere, even though I wasn't. I then looked at the recently played section and there were around six albums I've never even remotely heard of or would come close to listening t...
All my playlist is gone from my account.the payment is okay and im in the right account. Someone who can help?
Hola que tal,Me hice una cuenta desde 0 después de dejar de usar Spotify mucho tiempo, para reconsiderar si merece la pena volver a pagar o no. Recuerdo que te regalaban una semana de Premium si eras un nuevo usuario, pero a mi no me aparece la opció...
ich habe meine spotify Gutscheinkarte gestern ausversehen auf einem flaschen Konto (Benuzername: nina250197) eingelöst, kann ich das vielleicht rückgänig machen und auf ein anderes Konto (Benutzername: nina@baschek.net) übertragen?
Soy nuevo en Spotify. Sin saber qué significa Revocar Acceso lo seleccioné y quité los permisos de Playstation, ahora no me deja usarlo en la consola. ¿Cómo puedo revertir eso y tener los permisos otra vez? Gracias por su tiempo.
Good evening! They created an account with my email and without my authorization!I did not receive any email requesting confirmation of registration.Lack of respect!!!
Estaba buscando como cancelar mi suscripción premium, y por error cerre mi sesión y ahora no recuerdo cual es mi usuario y contraseña, y por ñps tanto no puedo cancelar el pago de mi cuenta, que puedo hacer ?