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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421009 Views
  • 965 replies
  • 108 likes
  • Account
  • 421009 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186325 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186325 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103416 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103416 Views
  • 69 replies
  • 10 likes

Superuser Contribution Country locked on US ... why? I want to change to Canada

How do I change my country to Canada? I have not even added payment details yet because I cannot change US to Canada on my account profile. I am trying to join my family plan and it will not let me because it says I have wrong address (which I don't,...

  • Newbie
  • How do I change my country to Canada?  I have not even added payment details yet because I cannot change US to Canada on my account profile.  I am trying to join my family plan and it will ...
  • Alfredo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP! Spotify still shows my full name after disconnecting from FB and clean reinstall

The topic pretty much describes it and I am desperately searching for a solution for hours Problem:Since I have connected my spotify account to my Facebook account, my full name is shown on my spotify profile and therefore I see my full name everywhe...

  • Newbie
  • The topic pretty much describes it and I am desperately searching for a solution for hours 😞   Problem: Since I have connected my spotify account to my Facebook account, my full name is show...
  • Alfredo
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution i dont know if my account has been hacked or??

Hey all, My premium account has been hacked or something by a guy named "Florian". About two months ago i tried to fix this issue by changing password, disconnecting every offline device but didnt worked out because the guy just took back mi account,...

  • Visitor
  • Hey all,    My premium account has been hacked or something by a guy named "Florian". About two months ago i tried to fix this issue by changing password, disconnecting every offline devi...
  • Alfredo
  • Roadie
  • 1047 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 1047 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists deleted and replaced by others

Hello, today I found that all my playlists have been deleted, instead totally random of music I would never listen to where added. Also a few songs have been listened that I would never listen to. It seems that someone else used my account, though no...

  • Casual Listener
  • Hello, today I found that all my playlists have been deleted, instead totally random of music I would never listen to where added. Also a few songs have been listened that I would never listen to. It...
  • Alfredo
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login!

I can't login even though I changed my password 3 times! Can anyone help me out?

  • Newbie
  • I can't login even though I changed my password 3 times! Can anyone help me out?
  • Alfredo
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Se me cobro dos veces

Vi la oferta de 3 meses por 9 pesos, cree una cuenta que es asilvagzz ingreso los datos de mi tarjeta para hacer la compra y no me salio premium, trate de nuevo y tampoco mas sin embargo si se me ve reflejado en mi estado de cuenta los 2 cargos de 9 ...

  • Newbie
  • Vi la oferta de 3 meses por 9 pesos, cree una cuenta que es asilvagzz ingreso los datos de mi tarjeta para hacer la compra y no me salio premium, trate de nuevo y tampoco mas sin embargo si se me ve ...
  • osornios
  • Spotify Star
  • 3929 Views
  • 13 replies
  • 3 likes
  • Subscription
  • 3929 Views
  • 13 replies
  • 3 likes

Can't access my account

Basically I created a spotify account a while ago and then added a 30 day premium trial, I enjoyed that 30 days but I don't currently have the funding to carry it on so I was going to cancel when it ended. Right now, after a brief internet shortage a...

  • Casual Listener
  • Basically I created a spotify account a while ago and then added a 30 day premium trial, I enjoyed that 30 days but I don't currently have the funding to carry it on so I was going to cancel when it ...
  • Lightness276
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • Login
  • 444 Views
  • 2 replies
  • 0 likes

Solved!! Hacked

My account was hacked probably due to bad password. As the email was changed I have no way access it and can only resort to blocking the card payment. If someone can help me with my account I would like to know how

  • Newbie
  • My account was hacked probably due to bad password.   As the email was changed I have no way access it and can only resort to blocking the card payment.   If someone can help me with...
  • Lightness276
  • Casual Listener
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Free period

I activate the free premium period and itdont works 

  • Newbie
  • I activate the free premium period and it dont works  
  • phan_times
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Friend's Can't Search me up! (Username numbers)

There are lots of posts about this and I know that you can use that whole findspotifyaccount: (username) thingy but I just made a new account. My old account was kaedobaedo and my friends could search that up and find me no issues. My new account is ...

  • Regular
  • There are lots of posts about this and I know that you can use that whole findspotifyaccount: (username) thingy but I just made a new account. My old account was kaedobaedo and my friends could searc...
  • Kaeden-Barta
  • Regular
  • 542 Views
  • 5 replies
  • 0 likes
  • Account
  • 542 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problema con mi cuenta

El dia de ayer realize el pago para reactivar mi cuenta el pago lo realizo en Oxxo podrian ayudar a saber que pasa o cuantos dias tienen que pasar para que se reactive adjunto archivo

  • Newbie
  • El dia de ayer realize el pago para reactivar mi cuenta el pago lo realizo en Oxxo podrian ayudar a saber que pasa o cuantos dias tienen que pasar para que se reactive adjunto archivo
  • MaríaCamila
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

can't update credit card

My credit card expired. I'm trying to update it but when I click the update button it just refreshes the page and will not allow me to fill in new credit card info. Help please.

  • Newbie
  • My credit card expired. I'm trying to update it but when I click the update button it just refreshes the page and will not allow me to fill in new credit card info. Help please.
  • michaelr3
  • Newbie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Possible account hack

Okay so I think my account has been hacked. I have been logged out on all my devices, my email has been changed and my password now doesnt work. I cant log in anywhere. I have requested a new password to my email account using my username, but no ema...

  • Newbie
  • Okay so I think my account has been hacked. I have been logged out on all my devices, my email has been changed and my password now doesnt work. I cant log in anywhere. I have requested a new passwor...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 307 Views
  • 1 replies
  • 0 likes

Solved!! Fehlermeldung: "Spotify wurde angehalten, da dein Konto woanders verwendet wird"

Hi Community, leider kriege ich weiterhin regelmäßig die oben beschriebene Meldung. Es hilft auch nicht, wenn ich alle Accounts abmelde. Zudem habe ich mein Passwort bereits geändert. Weiterhin unterbricht die Meldung regelmäßig meinen Musikgenuss. G...

  • Casual Listener
  • Hi Community,   leider kriege ich weiterhin regelmäßig die oben beschriebene Meldung. Es hilft auch nicht, wenn ich alle Accounts abmelde. Zudem habe ich mein Passwort bereits geändert. Weiter...
  • hanzwurzt
  • Casual Listener
  • 17297 Views
  • 22 replies
  • 0 likes
  • Account
    Premium
    Security
  • 17297 Views
  • 22 replies
  • 0 likes

Solved!! Strange username

When I go to the main Spotify Web Page, my username on the top-right of the screen is some strange, jumbled mess of characters that i did not enter myself anywhere when signing up. The name i signed up with was Zingy but instead my username is this "...

  • Visitor
  • When I go to the main Spotify Web Page, my username on the top-right of the screen is some strange, jumbled mess of characters that i did not enter myself anywhere when signing up. The name i signed ...
  • jeanneke
  • Newbie
  • 26045 Views
  • 9 replies
  • 2 likes
  • Account
  • 26045 Views
  • 9 replies
  • 2 likes

Solved!! Cant change country in settings!

Hello All. I am really disappointed with that issue that people still have today (I saw post on the same subject from 2013). I am French and I settle in Abidjan (Ivory coast 2 weeks ago). I can't use Spotify for days. They said I have to change my co...

  • Casual Listener
  • Hello All. I am really disappointed with that issue that people still have today (I saw post on the same subject from 2013). I am French and I settle in Abidjan (Ivory coast 2 weeks ago). I can't use...
  • elvire_am88
  • Casual Listener
  • 592 Views
  • 3 replies
  • 0 likes
  • 592 Views
  • 3 replies
  • 0 likes

Solved!! Unable to link Facebook to current account

Hi guys, I have an issue.I have created a Spotify account using my Facebook account a while back, but it is not being used. I have a different account which I use daily - but am unable to connect to Facebook because it is linked to the previous not-u...

  • Casual Listener
  • Hi guys, I have an issue. I have created a Spotify account using my Facebook account a while back, but it is not being used. I have a different account which I use daily - but am unable to conn...
  • adarstein
  • Casual Listener
  • 601 Views
  • 2 replies
  • 0 likes
  • Account
  • 601 Views
  • 2 replies
  • 0 likes

Solved!! Someone else is using my account. Help

Today someone started using my account to listen to some Swedish music in my Spotify acc through a Motorola device, I'm sure I dont know this person so he got to enter my acc somehow. I changed the password of my spoti and e-mail acc just in case.I d...

  • Casual Listener
  • Today someone started using my account to listen to some Swedish music in my Spotify acc through a Motorola device, I'm sure I dont know this person so he got to enter my acc somehow. I changed the p...
  • kenneth79
  • Newbie
  • 505 Views
  • 2 replies
  • 0 likes
  • Security
  • 505 Views
  • 2 replies
  • 0 likes

Hacker deleted saved music and playlists

Someone logged into my account. I've signed out everywhere and reset the password. While they were logged in they were able to delete all of my saved playlists and music from my music library. Is there any way for me to restore this? I know you can r...

  • Newbie
  • Someone logged into my account. I've signed out everywhere and reset the password. While they were logged in they were able to delete all of my saved playlists and music from my music library. Is the...
  • 11102687289
  • Newbie
  • 1520 Views
  • 7 replies
  • 4 likes
  • 1520 Views
  • 7 replies
  • 4 likes

UPDATE PAYMENT DETAILS NOT WORKING

I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was missed and it says I only have a few days left. The pag...

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  • Casual Listener
  • I got a new card from my bank a couple weeks ago, well I went to update my payment settings on Spotify, but whenever I load the page to change it, it just sits there spinning. Now my payment was miss...
  • mistrosigma
  • Newbie
  • 3605 Views
  • 24 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 3605 Views
  • 24 replies
  • 10 likes