Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8597 Views
  • 1 replies
  • 9 likes
  • Security
  • 8597 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476758 Views
  • 978 replies
  • 111 likes
  • Account
  • 476758 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208344 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208344 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119521 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119521 Views
  • 72 replies
  • 12 likes

How to tell if my account was created with Facebook?

I want to delete my facebook but I can't remember if I created my spotify with my fb account. How do I tell if its safe to delete my fb without deleting my spotify?

  • Casual Listener
  • I want to delete my facebook but I can't remember if I created my spotify with my fb account. How do I tell if its safe to delete my fb without deleting my spotify?
  • user-removed
  • Not applicable
  • 6988 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 6988 Views
  • 1 replies
  • 0 likes

Help

Hello to everyone who read this i hope you understand. Here is my problem : I change my device then I logged in to the device ( samsung a8+ ) then my music that I downloaded it's should be re-download . That's okay. But... when I start to play a song...

  • Newbie
  • Hello to everyone who read this i hope you understand. Here is my problem : I change my device then I logged in to the device ( samsung a8+ ) then my music that I downloaded it's should be re-downloa...
  • user-removed
  • Not applicable
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Account disabled or hijacked?

I have had an premium Spotify account for years. Same username, same email, same password. But recently it stopped working. Could not log in. Not with username or email.What can I do? I can't reset password, because it does not accept my username or ...

  • Visitor
  • I have had an premium Spotify account for years. Same username, same email, same password. But recently it stopped working. Could not log in. Not with username or email. What can I do? I can't res...
  • user-removed
  • Not applicable
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

wont let me log in

I have been paying for Spotify for over a year now I used to use it everyday until I switched to a new phone then it stopped letting me log in, after entering the password it literally logs me in for a second and a half then takes me back to the logi...

  • Newbie
  • I have been paying for Spotify for over a year now I used to use it everyday until I switched to a new phone then it stopped letting me log in, after entering the password it literally logs me in for...
  • user-removed
  • Not applicable
  • 548 Views
  • 1 replies
  • 0 likes
  • Login
  • 548 Views
  • 1 replies
  • 0 likes

Account

About 2 weeks ago I activated a premium account by KPN.THirst I thought I didn't get an sms with the activation code, but later I found out that I got 2 activation codes. Both of them didn't. Two times KPN tried to help me, but not succesful. They th...

  • Casual Listener
  • About 2 weeks ago I activated a premium account by KPN. THirst I thought I didn't get an sms with the activation code, but later I found out that I got 2 activation codes. Both of them didn't. Two ...
  • user-removed
  • Not applicable
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
  • 461 Views
  • 1 replies
  • 0 likes

False Advertising - "Just Add Friends

You have an advertisment that plays constantly on your Free Subscription that says"Get Spotify Premium Today...... Just Add Friends"Can you please explain this ad to me; from what I have researched it was not true and therefore false advertising, so ...

  • Casual Listener
  • You have an advertisment that plays constantly on your Free Subscription that says "Get Spotify Premium Today...... Just Add Friends" Can you please explain this ad to me; from what I have research...
  • qe6
  • Newbie
  • 637 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 637 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change post code

Hi, I'm unable to change the post code within my account settings.I believe I created my account using Facebook but I'm also able to login in a username and a password.I'd like to be able to change the post code as it's incorrect and does not seem to...

  • Regular
  • Hi,   I'm unable to change the post code within my account settings. I believe I created my account using Facebook but I'm also able to login in a username and a password. I'd like to be abl...
  • yunakh
  • Newbie
  • 5292 Views
  • 18 replies
  • 0 likes
  • Account
  • 5292 Views
  • 18 replies
  • 0 likes

Solved!! Transfer Facebook Linked Account To Normal Account

Hi, I am trying to transfer all the information from my facebook connected spotify account to normal spotify account. When i try to contact with steam support, system sends me an automatically created respond. Respond is in below. Also this respond i...

  • Newbie
  • Hi,   I am trying to transfer all the information from my facebook connected spotify account to normal spotify account. When i try to contact with steam support, system sends me an automatical...
  • user-removed
  • Not applicable
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Cant remember spotify username and password

I want to cancel the direct debit and make a new accisn't. How can I do this??

  • Newbie
  • I want to cancel the direct debit and make a new accisn't.  How can I do this??
  • IguanaSetup
  • Community Legend
  • 479 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 479 Views
  • 2 replies
  • 0 likes

Superuser Contribution Are Toaster's not welcome to use Spotify?

I am absolutely fuming. I just discovered that when trying to make a Spotify account it forces you to provide a gender and only accepts the answers male and female and Non-binary. That basically means that you are saying to all of your customers who ...

  • Newbie
  •   I am absolutely fuming. I just discovered that when trying to make a Spotify account it forces you to provide a gender and only accepts the answers male and female and Non-binary. That basica...
  • Goodman
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 1 likes
  • Account
  • 454 Views
  • 1 replies
  • 1 likes

Solved!! Add Informations

hey there, I would like to change some informations within the accounts of my artists. I noticed, that it is possible to integrate references to Facebook, Instagram etc within the informations about the artist. Can anyone help me with this ? Thank yo...

  • Casual Listener
  • hey there, I would like to change some informations within the accounts of my artists. I noticed, that it is possible to integrate references to Facebook, Instagram etc within the informations about ...
  • AnnikaWerth
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • Account
  • 478 Views
  • 2 replies
  • 0 likes

Wrong Birthday imported from facebook

I created my first account yesterday when this app got launched in my country,I used facebook for this,when I went to settings it display a wrong birthday different from the one i got on facebook...If this app has this kind of simple buggs , might as...

  • Visitor
  • I created my first account yesterday when this app got launched in my country,I used facebook for this,when I went to settings it display a wrong birthday different from the one i got on facebook...I...
  • Alex_Ice
  • Newbie
  • 590 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 590 Views
  • 2 replies
  • 0 likes

PLS HELP! I have 2 Spotify accounts, I was just charged for premium but I don't have it because..

1.i just changed phones and left the Spotify premium I had signed up for in my other account, I was just charged for it yesterday but Spotify can't find the premium account under the secondary email address that I use.2. The Spotify app I originally ...

  • Newbie
  • 1.i just changed phones and left the Spotify premium I had signed up for in my other account, I was just charged for it yesterday but Spotify can't find the premium account under the secondary email ...
  • jsannn
  • Community Legend
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Mailadres waarmee we account gemaakt hebben is niet meer in gebruik.

Het mailadres waarmee we een account op spotify hebben aangemaakt is niet meer in gebruik. We kunnen niet meer inloggen en ook geen contact opnemen met Spotify via het contactformulier want je moet steeds het emailadres van je account ingeven. Wat mo...

  • Newbie
  • Het mailadres waarmee we een account op spotify hebben aangemaakt is niet meer in gebruik. We kunnen niet meer inloggen en ook geen contact opnemen met Spotify via het contactformulier want je moet s...
  • fjx01
  • Newbie
  • 679 Views
  • 1 replies
  • 0 likes
  • Account
  • 679 Views
  • 1 replies
  • 0 likes

Changement d'adresse mail via Facebook

Bonjour,Je me connecte a Spotify via mon compte Facebook. Afin de créer un mot de passe Spotify j'ai changé mon adresse mail de contact facebook (impossibilité d'accèder à mon ancienne adresse). Cependant, sur mon compte spotify c'est toujours mon an...

  • Newbie
  • Bonjour, Je me connecte a Spotify via mon compte Facebook. Afin de créer un mot de passe Spotify j'ai changé mon adresse mail de contact facebook (impossibilité d'accèder à mon ancienne adresse). Ce...
  • 693 Views
  • 0 replies
  • 3 likes
  • 693 Views
  • 0 replies
  • 3 likes

Solved!! How do I cancel a free trial?

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link f...

  • Visitor
  • I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new ...
  • joanne4444
  • Casual Listener
  • 195419 Views
  • 64 replies
  • 14 likes
  • 195419 Views
  • 64 replies
  • 14 likes

Somebody's using my account, but I don't know how to stop it.

Threre is a Device Code:HUAWEI VNS-L31, this person is using my account to listen to music and suddenly my phone can't play anything. Please help me to get rid of it.

  • Newbie
  • Threre is a Device Code:HUAWEI VNS-L31, this person is using my account to listen to music and suddenly my phone can't play anything. Please help me to get rid of it.
  • IguanaSetup
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

My premium account has been hijacked

Help! My premium account has been hijacked. Over the course of two days I had to constantly log in, which I thought was just a glitch, but then I could no longer log in and had to reset my password. I am now back in, but all my playlists and songs ha...

  • Newbie
  • Help! My premium account has been hijacked. Over the course of two days I had to constantly log in, which I thought was just a glitch, but then I could no longer log in and had to reset my password. ...
  • user-removed
  • Not applicable
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! bugged logging in to open spotify

After i log in to open spotify appears a bugged image of spotify and another button to log in which doesnt work.cant play any song also.

  • Casual Listener
  • After i log in to open spotify appears a bugged image of spotify and another button to log in which doesnt work.cant play any song also.
  • Noah
  • Spotify Star
  • 1482 Views
  • 7 replies
  • 0 likes
  • 1482 Views
  • 7 replies
  • 0 likes

created my account while traveling Canada now can't convince Spotify I live in US

I am a new user to Spotify and I am currently visiting family in Canada. My Stepsister has finally talked me into signing up for Spotify, so I did. However I am from the US and not Canada but I was never given the option to choose where I am from nor...

  • Newbie
  • I am a new user to Spotify and I am currently visiting family in Canada. My Stepsister has finally talked me into signing up for Spotify, so I did. However I am from the US and not Canada but I was n...
  • Bethany_Dawn
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes