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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734482 Views

18 replies

29 likes

  • 734482 Views
  • 18 replies
  • 29 likes

Problem in logging in.

I can't login with my username and password!The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly!What Can I do now to have access again?

Newbie

I can't login with my username and password! The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly! What Can I do now to hav...

Luke

Spotify Star

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Solved!! Issue with switching downloaded songs back to spotify app

This is a basic question- i have Spotify on my android phone. I downloaded some songs onto the phones internal storage. Now i want to switch them back to the Spotify app out of my storage! How do i do that? Thanks In Advance

Newbie

This is a basic question- i have Spotify on my android phone. I downloaded some songs onto the phones internal storage. Now i want to switch them back to the Spotify app out of my storage! How do i d...

phan_times

Community Legend

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes

Can NOT login on Android mobile App

So I loved my spotify, listen to it all the time. Then a few days ago, that songs start to stop playing in the middle. Also, when I tried to move to another song, it wouldn't play. So I closed the app, hoping that it'll be ok the next day. Well I go ...

Newbie

So I loved my spotify, listen to it all the time. Then a few days ago, that songs start to stop playing in the middle. Also, when I tried to move to another song, it wouldn't play. So I closed the ap...

phan_times

Community Legend

869 Views

3 replies

0 likes

Account
Login
Security
  • 869 Views
  • 3 replies
  • 0 likes

What if I stop becoming a student during my student premium discount subscription?

I signed up for the student premium discount, but what if I graduate during the 12 month subscription? Does it switch to the regular premium subscription after I graduate, or after the 12 month student premium discount period has ended?

Newbie

I signed up for the student premium discount, but what if I graduate during the 12 month subscription? Does it switch to the regular premium subscription after I graduate, or after the 12 month stude...

Jose_M

Spotify Star

1695 Views

1 replies

1 likes

  • 1695 Views
  • 1 replies
  • 1 likes

Cannot login in the app but at the homepage.

I use huawei p9 and few days ago I started to using spotify. One day its logged me automatically out and since that im not able to logg in. I try to create a new account it shows me that Im offline. But im sending this message now. How it comes guys?

Newbie

I use huawei p9 and few days ago I started to using spotify. One day its logged me automatically out and since that im not able to logg in. I try to create a new account it shows me that Im offline. ...

ferrisofficial

Regular

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

When did I start using spotify?

When did I start using the service? I just want to know. Thanks

Newbie

When did I start using the service? I just want to know. Thanks 🙂

ecepakdil

Music Fan

717 Views

2 replies

0 likes

  • 717 Views
  • 2 replies
  • 0 likes

Payment

I’ve been trying all day to pay my Familiar Premium package and the page doesn’t let me. I tried with 3 different credit cards and i can’t i checked with my bank and they said it should not be any issues paying it. Please urgently advise.

Newbie

I’ve been trying all day to pay my Familiar Premium package and the page doesn’t let me. I tried with 3 different credit cards and i can’t i checked with my bank and they said it should not be any is...

Bittencourt

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Can't remember password and have old email

Hi, I am trying to change the email on my spotify account but it want me to verify my password to do this and I can't remember it. I can't request a reset because I can't get into the old email (it was a work account). Is there a way to recover my pa...

Newbie

Hi,   I am trying to change the email on my spotify account but it want me to verify my password to do this and I can't remember it.  I can't request a reset because I can't get into the ...

jackliexe

Regular

800 Views

1 replies

0 likes

Account
Login
  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still being charged!!! Free account.

Hey Spotify, You have no phone contact. I noticed I am being charged 9.99 a month, and I cancelled my premium status months ago - and I was charged last month too. I checked my account, and it is listed as free. I checked my other email and it is not...

Newbie

Hey Spotify,   You have no phone contact. I noticed I am being charged 9.99 a month, and I cancelled my premium status months ago - and I was charged last month too. I checked my account, and ...

MaríaCamila

Roadie

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Can't login Spotify

I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please

Newbie

I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please 

Luke

Spotify Star

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

What if I delete downloaded song from my playlist?

Hello, just have a quick question.What if I add a song to my playlist on my phone, download it(so I can listen to it offline etc.) and after any time I delete this song from my playlist? Is this song automatically being deleted from my Android device...

Newbie

Hello, just have a quick question. What if I add a song to my playlist on my phone, download it(so I can listen to it offline etc.) and after any time I delete this song from my playlist? Is this so...

DJ_PaulMC

Casual Listener

972 Views

1 replies

3 likes

Android
  • 972 Views
  • 1 replies
  • 3 likes

cant login wt fb/account spotify

cant login with fb and spotify accounttry instal 2x still cant login im using huawei y5

Newbie

cant login with fb and spotify account try instal 2x still cant login   im using huawei y5    

Luke

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Hey! So someone logged into my account from a GalaxyS8 and I have no idea who this can be. I logged out of all my devices, as well as changing my password, but when I logged back on the person kept playing music trough my account. Would you be able t...

Casual Listener

Hey!   So someone logged into my account from a GalaxyS8 and I have no idea who this can be. I logged out of all my devices, as well as changing my password, but when I logged back on the pers...

MaríaCamila

Roadie

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

Find past songs in Mint playlist

Hello, There were a few songs that I really liked from the "mint" playlist last week that I realized did not save to my account. I noticed the songs in this playlist were changed this week and I can no longer find them because I don't remember the ti...

Newbie

Hello,   There were a few songs that I really liked from the "mint" playlist last week that I realized did not save to my account. I noticed the songs in this playlist were changed this week a...

osornios

Spotify Star

1728 Views

1 replies

0 likes

  • 1728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Content Disappearing

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (close to 10k) songs before splitting them. I keep aboou...

Casual Listener

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (clos...

msudawg12

Casual Listener

1125 Views

4 replies

0 likes

Playlists
  • 1125 Views
  • 4 replies
  • 0 likes

Superuser Contribution My old email is deleted, know i cant change account

I don't know how to use this tip, cause everytime i click at it, it just send me to my own account. I dont know how i create a new account, with my new email, and the old email is deleted. Tip: If you no longer have access to the registered email add...

Newbie

I don't know how to use this tip, cause everytime i click at it, it just send me to my own account. I dont know how i create a new account, with my new email, and the old email is deleted.  Tip...

Katerina

Spotify Legend

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Spotify app won't let me login

I don't understand but for some reason since yestarday i can't logic to the spotify app on android, i tried to change passwords, installing older versions, creating a new account and i still can't logic, it says password or username is incorrect (in ...

Casual Listener

I don't understand but for some reason since yestarday i can't logic to the spotify app on android, i tried to change passwords, installing older versions, creating a new account and i still can't lo...

sickyman_678

Casual Listener

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Someone else is using my account

I was using my Spotify normally and suddenly someone starts to change the music I am listening and when I look al my playlists are gone and my family couldn’t use the premium account anymore. Because happened only once I thought the problem was over ...

Newbie

   I was using my Spotify normally and suddenly someone starts to change the music I am listening and when I look al my playlists are gone and my family couldn’t use the premium account any...

Luke

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Cannot change my country

Hi, I recently moved to another country, tried to change my country to the new one by updating my subscription, but don't get any payments options for that country to choose, just payment options from my old country. Tried paypal but still the countr...

Newbie

Hi,    I recently moved to another country, tried to change my country to the new one by updating my subscription, but don't get any payments options for that country to choose, just paym...

Jacob

Community Legend

271 Views

1 replies

0 likes

Account
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aviso de desactivacion de cuenta

I get this mail and I install the application of this same page, I do not understand what the problem "Dear user: We detected abnormal activity on the app you are using so we have disabled it. Don’t worry - your Spotify account is safe.To access your...

Newbie

I get this mail and I install the application of this same page, I do not understand what the problem  "Dear user:  We detected abnormal activity on the app you are using so we have disab...

user-removed

Not applicable

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes