Help Wizard

Step 1


Someone else is using my account

Someone else is using my account

   I was using my Spotify normally and suddenly someone starts to change the music I am listening and when I look al my playlists are gone and my family couldn’t use the premium account anymore. 

   Because happened only once I thought the problem was over until today the same thing happened but My premium account was canceled as well.

1 Reply

Hey @GustavoBR,

when someone got access to your Spotify account, please visit the Spotify account site and click on sign out everywhere and change your password here.




When you still have trouble, please follow the steps shown in this support article.


Have a nice day!


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