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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80471 Views

28 replies

0 likes

  • 80471 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101261 Views

9 replies

2 likes

Account
Login
  • 101261 Views
  • 9 replies
  • 2 likes

Charged twice

Im being charged twice a month!!!! 

Newbie

Im being charged twice a month!!!!  

ant0n1

Roadie

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Solved!! Student -Paysafecard

Hey guys, i want to get the spotify premium version for students.The problem is, I cant pay with a Paysafecard. For a usual premium account you can.It just doesnt appear in the screen with all possibilties. Heeeelp.:OErikson

Newbie

Hey guys,   i want to get the spotify premium version for students. The problem is, I cant pay with a Paysafecard. For a usual premium account you can. It just doesnt appear in the screen wi...

PoorRaf

Newbie

1719 Views

3 replies

1 likes

Premium
  • 1719 Views
  • 3 replies
  • 1 likes

Unknown device connected to my account

I woke up this morning and someone was playing "Bohemiam Rhapsody" on repeat from a device I've never seen before--an iOS device called "Brady's iPhone." I don't know a Brody and nobody in my family has an iPhone (wife and I use androids). I changed ...

Newbie

I woke up this morning and someone was playing "Bohemiam Rhapsody" on repeat from a device I've never seen before--an iOS device called "Brady's iPhone." I don't know a Brody and nobody in my family ...

barmyb

Newbie

36007 Views

5 replies

6 likes

  • 36007 Views
  • 5 replies
  • 6 likes

Issues with Spotify Premium with Fido

Hello, I got Spotify premium for two years, that came with my new BYOP Fido plan. Everything worked well about a week or so but few days ago my Spotify Premium finished and I am forced again just Spofity Free. It says:" Your subscription with one of ...

Visitor

Hello, I got Spotify premium for two years, that came with my new BYOP Fido plan. Everything worked well about a week or so but few days ago my Spotify Premium finished and I am forced again&nbs...

Chrisdavy1

Newbie

9868 Views

8 replies

2 likes

Premium
Subscription
  • 9868 Views
  • 8 replies
  • 2 likes

Solved!! I have been charged an overdraft fee

Hi! Because i was gonna deactivate my debit card, i took out my all money. Then i realized i was -10 because of my monthly payment. Before i put 10 dollars to my account, i have been charged 35 dolllars overdraft fee! I need a refund before i change ...

Visitor

Hi! Because i was gonna deactivate my debit card, i took out my all money. Then i realized i was -10 because of my monthly payment. Before i put 10 dollars to my account, i have been charged 35 dolll...

MrPark3r

Newbie

14250 Views

6 replies

0 likes

Other
  • 14250 Views
  • 6 replies
  • 0 likes

Solved!! Can't change the country in my premium account (NL to SP)

I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I first get a message saying I should change the country to...

Casual Listener

I'm a premium user with an account from "The Netherlands". I've now permamently moved to Spain and want to change it. I read the instructions but when I enter the Spanish credit card details I f...

Maxim

Spotify Star

881 Views

3 replies

0 likes

  • 881 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I logged in on my friends phone with my spotify account, now my account has his user name + picture

Hello,I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't find nothing. All my playlist, my followers and the peop...

Casual Listener

Hello, I logged in on my friends phone with my spotify account (username: maxths), now my spotify account has my friends user name and profile picture and if I search for my profile name I can't fin...

maxths

Casual Listener

2427 Views

2 replies

0 likes

Account
  • 2427 Views
  • 2 replies
  • 0 likes

Disconnect FB without new account

Hi, I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotify-account. Does someone know why it's not possible to connec...

Visitor

Hi,   I'd love to disconnect my account from Facebook, since I'll delete my profile. However, at the time I signed up for Spotify via FB and apparently I'm now unable to keep my current Spotif...

user-removed

Not applicable

574 Views

2 replies

0 likes

Account
  • 574 Views
  • 2 replies
  • 0 likes

Is is possible to let the browse tab show content from a different country?

Hi,I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to find playlisys and cool music, now only contain Thai m...

Newbie

Hi, I recently moved from Europe to live in Thailand and now have set my country and billing to Thai details instead. However, when I now login the "browse" tab which I always used allot before to f...

Maxim

Spotify Star

517 Views

1 replies

0 likes

Account
  • 517 Views
  • 1 replies
  • 0 likes

Omzetten KPN Premium Spotify naar Spotify Premium Family (dus niet bij KPN)

Ik ga binnenkort weg bij KPN.Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten?Deze vraag was in 2014 ook al gesteld, maar geen antwoord hierop.

Casual Listener

Ik ga binnenkort weg bij KPN. Hoe zet ik mijn huidige KPN Spotify Premium om naar een Premium Family account bij Spotify, met behoud van al mijn muziek lijsten? Deze vraag was in 2014 ook al g...

Linda1234

Newbie

8866 Views

11 replies

0 likes

Account
Other
Premium
  • 8866 Views
  • 11 replies
  • 0 likes

Superuser Contribution getting CRAZY on account chaos and payments

hi there, for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL). when i log in, spotify doesn't recognize me as a premium customer, although i have been paying for this for years now. situation i...

Visitor

hi there,   for years, i have been paying for spotify premium, but i can't use it offline and when i am abroad (from NL).  when i log in, spotify doesn't recognize me as a premium cus...

Melody

Spotify

823 Views

1 replies

0 likes

Account
Login
Premium
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with facebook

Hello Community, since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the username/password credentials (Spotify hangs and won't do anythi...

Newbie

Hello Community,   since serveral months I have the problem that I can't login with facebook. Since yesterday I can't login with facebook (clicking button doesn't trigger anything) or the...

Melody

Spotify

1402 Views

1 replies

0 likes

  • 1402 Views
  • 1 replies
  • 0 likes

Ubuntu Desktop app can't login

Hi,it's been two weeks since I first experienced login issues.When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page saying Couldn't log in to SpotifyWhat's going onThere's a tempora...

Regular

Hi, it's been two weeks since I first experienced login issues. When I try to login with facebook inside the linux (Ubuntu 16.04) desktop app I'm redirected after a few seconds to a page ...

dario_zamuner

Regular

6913 Views

17 replies

1 likes

Account
Login
Premium
  • 6913 Views
  • 17 replies
  • 1 likes

Superuser Contribution Premium AND family account, help!

Hi guys, I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two different emails) as we're getting charged for my premium and our f...

Newbie

Hi guys,   I have had my own premium Spotify account for ages, and hubby wanted one too so I set up a family account and added him, but obviously somehow need to add myself (I used two differe...

Melody

Spotify

683 Views

1 replies

0 likes

Account
Premium
  • 683 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not receiving daily login badges

Hi there, I could not find the right section to place this question. But I notitced that receiving the daily badges for daily logins is not working. I would like if it is possible to earn these badges for every day I log in. Greetings, Lindomar

Composer

Hi there,    I could not find the right section to place this question.   But I notitced that receiving the daily badges for daily logins is not working. I would like if it is poss...

Goodman

Spotify Legend

2154 Views

1 replies

0 likes

Account
Other
  • 2154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked and no valid email address

Please please I need help !My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t active any more on that email, I changed my email ad...

Visitor

Please please I need help ! My Spotify account have been hacked, my password changed, and it’s a very old account so my email address is not valid any more (it has been désactivated because I wasn’t...

Melody

Spotify

784 Views

1 replies

0 likes

Account
Login
  • 784 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo ingresar en mi cuenta de Spotify

Hola,Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion iniciada). Cuando intento ingresar en mi cuenta nuevamente...

Newbie

Hola, Yo tengo una cuenta en spotify desde hace mas o menos un año, un año y medio. Ayer entre desde la aplicaicon que tengo en mi celular y mi cuenta se habia cerrado (siempre tengo la sesion inici...

CamilaCarabajal

Newbie

56761 Views

5 replies

2 likes

Account
Free
Login
  • 56761 Views
  • 5 replies
  • 2 likes

random letters and numbers show up as my username?

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link opened up the playlist. Is there a way to make this...

Newbie

I recently sent a link to a friend of one of my playlists so she can listen to it and she mentioned that my account username is a bunch of random letters and numbers which is displayed once the link ...

Maxim

Spotify Star

678 Views

1 replies

0 likes

Account
  • 678 Views
  • 1 replies
  • 0 likes

My username is not found in search

Hi!I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community, but if they cannot find the account by searching, it ...

Newbie

Hi! I made an account today, but the username i chose cannot be found when searching with the search bar. This is a huge issue, because i was going to make lots of playlists for a sports community...

Maxim

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Family plan, 2 countries

I live in the USA, but my Fience currently lives in Romania. If I were to upgrade to a family plan, could she use it in her country too?

Newbie

I live in the USA, but my Fience currently lives in Romania.  If I were to upgrade to a family plan, could she use it in her country too?

Maxim

Spotify Star

530 Views

1 replies

0 likes

  • 530 Views
  • 1 replies
  • 0 likes