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I've been activating Spotify Premium and on my account online it says that I got it, but when I start the program and Spotify on my iPhone it still got Spotify Free. Why doesn't work?? I really need it to work quite now, because my 10 hours is used and I need to add music to an offline playlist. I am very thankful for help!!! 

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Marked as solution

Try logging out and back in to both Spotify on your computer and on your iPhone

and then see if it recognizes your premium subscription.

 

If not:

 

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly. Smiley Happy

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Try logging out and back in to both Spotify on your computer and on your iPhone

and then see if it recognizes your premium subscription.

 

If not:

 

Spotify can help you with this if you contact them directly.

A reply may take some time due to a heavy amount of emails.

Contact Spotify by using the link below which requires sign in:

http://www.spotify.com/us/about-us/contact/contact-spotify-support/

From the dropdowns select one that matches your situation.

In the message box explain your situation.

Hopefully Spotify can fix this quickly. Smiley Happy

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Been trying that lots of times and now it finally works! Thanks for replying! 

You're welcome! Smiley Happy

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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