Need to talk with a representative

[Peter_31933]

My bank was bought out by another bank and my debit card that I use to pay by bill changed. I entered my new card in yesterday, but I still have no service. Need to talk to representative to see what is issue.

[Luan]

Hey, @Peter_31933 
Welcome to the Spotify Community, and thanks for reaching out to us here!

First, I recommend you check if the payment was well-processed by looking at your receipts page. If positive, but you still don't have access to your Premium features, you can take a look at this official support article to get some information:

• Premium not working 

If the payment wasn't processed, according to the receipt page, you can try to update your payment details again and contact your card issuer, if necessary.

Stay awesome! 🙂

Let me know if you have further questions or need anything else! I'd love to help!