New card causing problems

[bbrucato]

I got a message that Spotify tried to use my card on file.

This card was just cancelled and replaced by a new card. 

I attempted to put the new card in twice and it failed. 

This is not a problem with the card, as I have used it routinely.

It seems impossible to find a means to contact Spotify directly. 

This is really annoying. Making attempts to obscure customer service contact information while making me search through mostly unhelpful forums makes me want to unsubscribe. This is an insulting business model. 

[Peter__]

You can get in touch with Spotify support here: https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Dann077]

I have the same problem but I did not receive an e-mail and this is as close as I have come to getting help.

[Joe]

@Dann077  Use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.