No access to second account to cancel subscription

[Subnig]

Hi, I created an account linked to my Facebook which has been compromised, has my credit card details which I used for the 30day free trial now I'm not able to access that account to cancel that subscription, Facebook user name is Pere Masina.....can u cancel that second account and subscription please, I'm using this new account, any help would be apreciated.

[Maxim · Accepted solution]

Hey @Subnig,

You should reach out to Spotify Support so they can look into this:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[Subnig]

Thank you for pointing me in the right direction, much appreciated 🙂