No bank information updated

[Juannlozanno]

I tried to update my bank info and my account is still blocked even when my bank says that a charge has been done. What can I do?

[osornios]

@Juannlozanno

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.

You can login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/