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[Aeverett36]

I do not have an acct but my bank has been charged several times can someone please contact me

[KatesHere]

Hey there @Aeverett36, welcome to the community!

That doesn't sound good. You should check this useful support article on what to do to see if you have an account.

If you still can't find one, I'd suggest you get in touch with a member of the Spotify staff so that they can take a look backstage for you. You can reach them on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Hope this helped you!

K