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Not able to unsubscribe

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Not able to unsubscribe

There is no button or something else under "Konto" and "Abonnement verwalten" to unsubscribe from premium. What can I do?

 

There is just the message "Dein Spotify Premium Abonnement wird am 2015-01-24 automatisch verlängert. Ab diesem Zeitpunkt zahlst Du 12,99 €, wenn Du das Abonnement nicht vorher kündigst."

 

 

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Marked as solution

It looks like you have subscribed to premium through the iPhone or iPad app.


To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

 

If you still have trouble, I suggest you contact support so they can help:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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2 Replies

Hallo und Willkommen 🙂
Dort sollte eigentlich ein Button mithilfe dessen du Kündigen kannst.

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

Marked as solution

It looks like you have subscribed to premium through the iPhone or iPad app.


To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

 

If you still have trouble, I suggest you contact support so they can help:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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