Not receiving songs in Inbox

[user-removed]

Greetings,

Seems to be an account related issue as it is behaving the same way on my iPhone, iPad, and desktop. I can send songs to people and the song will go to their inbox (as well as create a message in their facebook inboxes) but when they try and send to me I receive a facebook message but nothing in the inbox.

I have uninstalled the desktop app. Created a password for my username and tried logging in on all the devices with that instead of the facebook credentials, and upgraded to the for-pay account. Nothing resolved the issue.

However the mobile apps now both say, "32 days remaining in your Trial." So apparently instead of activating a full account I bought 30 more days of the trial account? 

Anyway, any help would be appreciated. The inbox is kind of one of the most attractive features of the service for me.

-Ian

[chelseatayloran]

My inbox isn't working either! I have updated and even uninstalled and reinstalled. I have Spotify premium and I receive music from friends daily, so this is extremely irritating that I haven't been able to receive anything in my inbox since Thursday! This is a paid service that I'm using, why hasn't this problem been fixed yet? When will it be fixed? 

[colorcrate]

Having this same problem – tracks people send me show up in Facebook, but don't ever make it to my Spotify inbox. It's been broken since late last week.

[Thedev]

Hi guys! There's no ETA for this issue yet but I can assure you that the right team is working hard on this and if we get some news for you, we'll update this topic. If you could provide us with some additional info like version of client you use and operating system, you'd make it easier for the team to find a solution!

[suloeb]

FYI, I am using a Mac Mini running 10.7.5 and did a clean reinstall of Spotify two days ago (to try and deal with this issue) - so I have the latest version.

[colorcrate]

Version 0.8.5.1333.g822e0de8

OS X 10.7.5

I'm also on a Spotify account as opposed to a straight FB account, if that matters!

[mullnasty]

This started happening on all of my installations of Spotify a few days ago.  Windows 7 all around - currently using Version 0.8.5.1356.gd1d40f3a.  The songs go to Facebook (eventhough I've unselected this option) but never make it to my friends Inbox.  The songs that are sent from my friend never make it to my Inbox or Facebook (don't want them through Facebook, only to my Inbox).  This was/is one of my favorite features of Spotify and I appreciate the urgency being put forth to fix this.

[suloeb]

Help us Spotify!!  We love andmiss that feature!!

[greenpharey]

I'm not receiving inbox messages as well. I get them via Facebook just not in the actual program. 😞 I've restarted both the program and my computer as well as disconnected Facebook.  Nothing has worked. 😞  Please fix asap as I'm paying for a service I cannot fully use.

version 0.8.5.1333.g822e0de8

Thanks!

[andycnelson]

same 😞

[parb]

Version 0.8.5.1333.g822e0de8

OSX 10.7.5

[ethaxton]

My Windows 7 (latest version), Mac OSX 10.7 and iPhone version inboxes are all not working since last Wednesday. This is one of my most used features of Spotify and it's becoming quite annoying. Hopefully this is fixed very soon as I am already considering alternative services

[cdfrantz]

Running it on Windows 8 on one desktop, Windows 7 on two laptops, and my iPhone... I'm not getting songs in my inbox on any of these operating systems. My friend's wasn't working for a while and his suddenly started working a few days ago, I believe.

[Millsionaire]

I am a new user and had thought I did something wrong, but apparently not. I am using an iMac 27", a Macbook Pro, a Mac desktop, and an iphone and none of them get messages to inbox. Sounds like a problem with the account or facebook integration as I am getting the messages on fb like everyone else. Hmmmm. Can't wait for this to be fixed. 

---

[Amanda1234]

Same here. Running version 0.8.5.1333.g822e0de8. Stopped receiving music in my inbox last Friday.  Any news about when the bug will be fixed? Thanks!

[spy____]

same here.

not receiving songs in the inbos nor in anyone else's box.

Tried it with three different accounts.

[MichaelJerzak]

This is a known bug and Spotify is currently working on a fix.

[user-removed]

I'm not getting them either. I guess its a tech issue, but do we have an ETA on a fix?

[christinazambo]

i'm not recieving any messages either however i can send out songs.

[user-removed]

sooo not sure what you did... but it is working again for me now. I was able to send a song and the person got it in their inbox. I even got the ones they sent to me.... version 0.8.5.1356.gd1d40f3a works with both facebook people and non facebook people.

[MichaelJerzak]

There is no ETA as far as I know. I'll keep you notified if this changes.