Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
551869 Views
991 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
130944 Views
74 replies
12 likes
Hi all! For a few years i am a proud Premium member of Spotify, and this is my first topic at the forum. Before the new Spotify update, i just favorited my songs to add them to the Favorite playlist. My plan was to build this favorite list so when i ...
Hi all! For a few years i am a proud Premium member of Spotify, and this is my first topic at the forum. Before the new Spotify update, i just favorited my songs to add th...
Newbie
32866 Views
13 replies
1 likes
I am in a different country then what my profile says but the actual down arrow is not allowing me to chose any other country besides the USA. I have tried two different browsers. Anyone have this problem?
I am in a different country then what my profile says but the actual down arrow is not allowing me to chose any other country besides the USA. I have tried two different browsers. Anyone have this pr...
Roadie
250 Views
1 replies
0 likes
Everytime I try to buy the 3 months trial for 0.99€ it directly goes back to the main spotify page ..Does anyone knows a solution?
Everytime I try to buy the 3 months trial for 0.99€ it directly goes back to the main spotify page .. Does anyone knows a solution?
Casual Listener
287 Views
2 replies
0 likes
I'm traveling right now and I just found out from spotify that my credit card payment did not go through, Long story why but I'll sort it out as soon as I get back. My question is will Spotify terminate or freeze my account this month before I return...
I'm traveling right now and I just found out from spotify that my credit card payment did not go through, Long story why but I'll sort it out as soon as I get back. My question is will Spotify termin...
128 Views
0 replies
0 likes
i am a spotify user. spotify took their money for my premium account out of my bank account yesterday but my spotify account says im using free. i would like to know how to fix this so i am not paying for a service that im not getting.
i am a spotify user. spotify took their money for my premium account out of my bank account yesterday but my spotify account says im using free. i would like to know how to fix this so i am not payin...
Roadie
165 Views
1 replies
0 likes
Hi. I'm getting emails from Spotify offering premium at €0.99 for 3 months, then €6.99 per month thereafter. But when I log on to sign up the €6.99 changes to €9.99?? I have screenshots of both if needed.Can you advise should i be getting premium for...
Hi. I'm getting emails from Spotify offering premium at €0.99 for 3 months, then €6.99 per month thereafter. But when I log on to sign up the €6.99 changes to €9.99?? I have screenshots of both if ne...
Casual Listener
794 Views
2 replies
0 likes
tengo una cuenta de facebook y otra de spotify premium y quiero unirlas. cuando ingreso de la premium y quiero conectar con facebook me dice que ya hay otra cuenta creada I have a facebook account and another spotify premium and want to join them . w...
tengo una cuenta de facebook y otra de spotify premium y quiero unirlas. cuando ingreso de la premium y quiero conectar con facebook me dice que ya hay otra cuenta creada I have a facebook account an...
185 Views
0 replies
0 likes
I bought a gift card as always. I do it every month to upgrade to premium. This month i even decided to buy a 30 euro one and not a 10 euro one. But as soon as i got home i discovered that paying with a giftcard is no longer a payment option here in ...
I bought a gift card as always. I do it every month to upgrade to premium. This month i even decided to buy a 30 euro one and not a 10 euro one. But as soon as i got home i discovered that paying wit...
Spotify Star
190 Views
1 replies
0 likes
ITS GOING ON A COUPLE DAYS NOW, CAN I GET SOME SUPPORT PLEAASE!
ITS GOING ON A COUPLE DAYS NOW, CAN I GET SOME SUPPORT PLEAASE!
128 Views
0 replies
0 likes
Hello everyone, When I look at my spotify profile, it displays the same 1 artist as my latest played artist, despite the fact that I have played many more artists since listening to that one. I haven't listened to that artist in ages. I also think my...
Hello everyone, When I look at my spotify profile, it displays the same 1 artist as my latest played artist, despite the fact that I have played many more artists since listening to that one...
Community Legend
456 Views
9 replies
0 likes
Hi My credit card has been charged but i didn't get my premium. Can someone help?
Hi My credit card has been charged but i didn't get my premium. Can someone help?
Casual Listener
276 Views
2 replies
0 likes
I cancelled my Spotify subscription a day before it was supposed to renew and do not have Spotify Premium, yet was charged $10. I now owe my bank $44 due to this charge and need it reversed in order to clear up the overdraft. Help would be greatly ap...
I cancelled my Spotify subscription a day before it was supposed to renew and do not have Spotify Premium, yet was charged $10. I now owe my bank $44 due to this charge and need it reversed in order ...
186 Views
0 replies
0 likes
Hola, tengo activa la promoción de PlayStation de 3 meses por 0.99€.El problema es que mi familia quiere hacer el plan familiar, y no estoy seguro de lo que pasará con la promoción que yo ya tengo activa.¿Se me acumulan los meses? ¿Se me desactiva la...
Hola, tengo activa la promoción de PlayStation de 3 meses por 0.99€. El problema es que mi familia quiere hacer el plan familiar, y no estoy seguro de lo que pasará con la promoción que yo ya tengo ...
154 Views
0 replies
0 likes
I'm registering for the 3 month .99 premium and I keep putting all my credit card info in (correctly) and everytime I go to hit "Start my spotify premium" it says oops something went wrong. I tried going on different web browsers but the same thing k...
I'm registering for the 3 month .99 premium and I keep putting all my credit card info in (correctly) and everytime I go to hit "Start my spotify premium" it says oops something went wrong. I tried g...
Casual Listener
216 Views
1 replies
0 likes
My Visa has expired and I need to change my payment details however the website wont let me. It does not display the boxes in which I am suppose to enter my new card details. The only thing that displays is the circle loading. I've tried several time...
My Visa has expired and I need to change my payment details however the website wont let me. It does not display the boxes in which I am suppose to enter my new card details. The only thing that disp...
Newbie
224 Views
1 replies
0 likes
Hi - I'd like to know if the accounts in the Family package will be separte or if they will all be the same? Will each person on the account have their own username and spotify presence ie profile pic, profile, community access etc? Thank you
Hi - I'd like to know if the accounts in the Family package will be separte or if they will all be the same? Will each person on the account have their own username and spotify presence ie profile pi...
Community Legend
292 Views
1 replies
0 likes
Hi! I've subscribe my account today, 31/05/2016, and in my account options it says that it expires the 31/07/16 intead of the 31/08/16, why? Please help me, I've paid the 0,99$ for 3 months, not for 2 Thanks and regards
Hi! I've subscribe my account today, 31/05/2016, and in my account options it says that it expires the 31/07/16 intead of the 31/08/16, why? Please help me, I've paid the 0,99$...
Casual Listener
290 Views
2 replies
0 likes
Scrivo e mi risponde una mail generata elettronicamente e Non capisco se e quando verrà eliminato il mio account.
Scrivo e mi risponde una mail generata elettronicamente e Non capisco se e quando verrà eliminato il mio account.
Not applicable
717 Views
7 replies
0 likes
Hola,Quiero eliminar mi cuenta spotify permanentemente y todos los datos asociados a ella. Support_spotify.com me ha mandado un correo automático indicando que en esta comunidad será resuelta mi consulta. Por favor, desearía que eliminen mi cuenta de...
Hola, Quiero eliminar mi cuenta spotify permanentemente y todos los datos asociados a ella. Support_spotify.com me ha mandado un correo automático indicando que en esta comunidad será resu...
Not applicable
599 Views
2 replies
0 likes
I have my Spotify connected through my Facebook account, however, my photo still isn't showing up on my Spotify account. I see that this problem existed way back in 2013 via posts here and there is STILL a problem. It's been several weeks and has nev...
I have my Spotify connected through my Facebook account, however, my photo still isn't showing up on my Spotify account. I see that this problem existed way back in 2013 via posts here and there is S...
Roadie
198 Views
1 replies
0 likes
