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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1570 Views
  • 0 replies
  • 7 likes
  • Security
  • 1570 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445646 Views
  • 970 replies
  • 108 likes
  • Account
  • 445646 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198944 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198944 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108220 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108220 Views
  • 70 replies
  • 11 likes

Student Account problems

I assumed being a student in high school would qualify me for a student account, but it didn't, so I couldn't get the student account, and I had already entered my card info. I don't have premium because of not being s student...but I was still charg...

  • Newbie
  • I assumed being a student in high school would qualify me for a student account, but it didn't, so I couldn't get the student account, and I had already entered my card info. I don't have premium bec...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 106 Views
  • 1 replies
  • 0 likes

Premium

I'm paying £9.99 for Spotify but I'm getting the free service how do I get the premium service I've tried everything

  • Newbie
  • I'm paying £9.99 for Spotify but I'm getting the free service how do I get the premium service I've tried everything
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! problem with gift card

i bought a spotify gift card and the beginning of the PIN isnt there.What can i do?

  • Newbie
  • i bought a spotify gift card and the beginning of the PIN isnt there.What can i do?
  • Maxim
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Change country in spotify

Hello, I have followed all steps and updated my payment info, but I still cannot change my country. I am from Brazil and it shows US. I want to be part of a family plan, but due to the differences in the country I can't. Can someone from the spotify ...

  • Casual Listener
  • Hello, I have followed all steps and updated my payment info, but I still cannot change my country. I am from Brazil and it shows US. I want to be part of a family plan, but due to the differences in...
  • nathaliakhayat
  • Casual Listener
  • 156 Views
  • 2 replies
  • 0 likes
  • Account
  • 156 Views
  • 2 replies
  • 0 likes

Solved!! Someone hacked my account

Hey guys! I unsubscribed from spofity to test apple music.Now i'm back and someone was using my account!With premium using ma card i think. I had one playlist and it's gone. All saved albums are replaced by different music. And someone was listening ...

  • Casual Listener
  • Hey guys!   I unsubscribed from spofity to test apple music. Now i'm back and someone was using my account! With premium using ma card i think.   I had one playlist and it's gone. All...
  • thrusher89
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 316 Views
  • 2 replies
  • 0 likes

3 months of Premium for 6.99 EUR

Ad promises 3 month subscription for 6.99.- After payment i see subscription ends 2016-06-24.

sptfy prem.JPG sptfy prem2.JPG
  • Casual Listener
  • Ad promises 3 month subscription for 6.99.-   After payment i see subscription ends 2016-06-24.  
  • LordRollin
  • Community Legend
  • 1229 Views
  • 3 replies
  • 0 likes
  • Premium
  • 1229 Views
  • 3 replies
  • 0 likes

Change username

I've been trying to subscribe to Spotify but my email address was used by someone from Mexico to sign up. This unknown person created an account with a username I don't want. Can someone help me change it? I've sent two Contact Forms and nobody has r...

  • Newbie
  • I've been trying to subscribe to Spotify but my email address was used by someone from Mexico to sign up. This unknown person created an account with a username I don't want. Can someone help me chan...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 189 Views
  • 1 replies
  • 0 likes

Family Plan not available in Canada?

Hi Everyone, I have been using Spotify for a very long time and just switched my account over from a US account to the Canada account. Wanted to get my kids off my personal account and had read back in November 2014 that the family plan was coming. W...

  • Regular
  • Hi Everyone, I have been using Spotify for a very long time and just switched my account over from a US account to the Canada account. Wanted to get my kids off my personal account and had read b...
  • brrmcgrr
  • Newbie
  • 3393 Views
  • 13 replies
  • 2 likes
  • Premium
    Subscription
  • 3393 Views
  • 13 replies
  • 2 likes

Cannot upgrade to premium family

I have tried to upgrade for several days but Spotify keeps rejecting the very same credit card that I use to pay my subscription every month

  • Newbie
  • I have tried to upgrade for several days but Spotify keeps rejecting the very same credit card that I use to pay my subscription every month
  • LordRollin
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 293 Views
  • 1 replies
  • 0 likes

Spotify familiy

Hello, I wanted to ask how do you change spotify family to the new one for 15 €? Thank you!

  • Newbie
  • Hello,   I wanted to ask how do you change spotify family to the new one for 15 €?   Thank you!
  • capandrea91
  • Newbie
  • 489 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 489 Views
  • 8 replies
  • 0 likes

I want to un-link from Facebook!

I have been trying to contact Spotify for months, followed the help steps and nothing! I need to delete my facbook and my Spotify (I have premium) is linked to it. Anyone have any suggestions? I do not want to delete my Spotify because of all my play...

  • Visitor
  • I have been trying to contact Spotify for months, followed the help steps and nothing! I need to delete my facbook and my Spotify (I have premium) is linked to it. Anyone have any suggestions? I do n...
  • user-removed
  • Not applicable
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
  • 200 Views
  • 2 replies
  • 0 likes

Adding a family member - billing date

Hello,today, as it is my usual billing date, I was charged for Spotify Family with 4 members.Now I'd like to add 5th family member to my Spotify Family. But if I add him today, will I be charged again?If I don't want to pay the subscription twice, do...

  • Casual Listener
  • Hello, today, as it is my usual billing date, I was charged for Spotify Family with 4 members. Now I'd like to add 5th family member to my Spotify Family. But if I add him today, will I be char...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
  • 157 Views
  • 1 replies
  • 0 likes

Upgrading to family plan

Previously had 3 separate Spotify accounts. I upgraded to the family plan and added my other 2 spotify accounts to the family plan. Do I need to cancel the other two accounts to avoid monthly charges for them or does it automatically cancel them when...

  • Newbie
  • Previously had 3 separate Spotify accounts. I upgraded to the family plan and added my other 2 spotify accounts to the family plan. Do I need to cancel the other two accounts to avoid monthly charges...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Solved!! Broadcasting spotify for a business

I love spotify and I'm trying to convince the owner of our pizza restaurant to get spotify for the store. Is there a special account type we would need in order to play in our business, or are we good on a standard premium account?

  • Newbie
  • I love spotify and I'm trying to convince the owner of our pizza restaurant to get spotify for the store. Is there a special account type we would need in order to play in our business, or are we goo...
  • Maxim
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 401 Views
  • 1 replies
  • 0 likes

Three Offline Device Limit - per user or per account?

I've just had the update to Spotify Family which is great as it's me, my wife and three sons. However it's not clear how the three offline devices limit is figured. Do we each have three offline devices available or is three over the whole five users...

  • Newbie
  • I've just had the update to Spotify Family which is great as it's me, my wife and three sons. However it's not clear how the three offline devices limit is figured. Do we each have three offline devi...
  • LordRollin
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium
  • 179 Views
  • 1 replies
  • 0 likes

2 Accounts 1 E-Mail Adress

Hi guys, A few minutes ago Ive bought Spotify Premium. But now, I have got a Problem because Spotify dont show me that I am a Premium User. Every time I try to log in Spotify shows me that I am logged in with my Facebook account (My Facebook account ...

  • Casual Listener
  • Hi guys,   A few minutes ago Ive bought Spotify Premium. But now, I have got a Problem because Spotify dont show me that I am a Premium User. Every time I try to log in Spotify shows me that I...
  • INEEDHELP2
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 217 Views
  • 2 replies
  • 0 likes

Solved!! Unable to Contact Support

First off I want to start out by saying how much I love Spotify. I was a Premium customer for about 3 years and loved it! Never had an issue or complaint and recommended it to my friends, family and co-workers. It was linked to my Facebook so I share...

  • Regular
  • First off I want to start out by saying how much I love Spotify.  I was a Premium customer for about 3 years and loved it! Never had an issue or complaint and recommended it to my friends, ...
  • calisin
  • Regular
  • 2158 Views
  • 6 replies
  • 0 likes
  • Account
  • 2158 Views
  • 6 replies
  • 0 likes

Solved!! Payment OK. No Premium yet

The frist payment was paid into my account but I still do not have premium access.And its strange that the promotional option says that I will pay R$1,99 for 3 months in sequence and then it will cost 14,90. But at the first time I got charged 14,90!...

  • Casual Listener
  •   The frist payment was paid into my account but I still do not have premium access. And its strange that the promotional option says that I will pay R$1,99 for 3 months in sequence and the...
  • iamleek
  • Community Legend
  • 479 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 479 Views
  • 7 replies
  • 0 likes

Deletei meu Facebook e não consigo mudar meu e-mail no Spotify

I canceled My Facebook and would like To chance a e-mail address to enter in Spotify

  • Casual Listener
  • I canceled My Facebook and would like To chance a e-mail address to enter in Spotify
  • JulianaMarques
  • Casual Listener
  • 176 Views
  • 1 replies
  • 1 likes
  • Login
  • 176 Views
  • 1 replies
  • 1 likes

Spotify premium 3 month offer

Hi. I bought Spotify premium, 3 month for 9kr.The question is, when should I sign off the premium membership if I don't want to pay for the full price after the 3 month (99kr)? Should I do it now or?? I really need help thanks.

  • Casual Listener
  • Hi. I bought Spotify premium, 3 month for 9kr. The question is, when should I sign off the premium membership if I don't want to pay for the full price after the 3 month (99kr)? Should I do it now o...
  • LordRollin
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes