Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80433 Views

9 replies

2 likes

Account
Login
  • 80433 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653909 Views

13 replies

4 likes

Account
  • 653909 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734390 Views

18 replies

29 likes

  • 734390 Views
  • 18 replies
  • 29 likes

Unlinking spotify account from facebook

Hello, i have deactivated my facebook account (want to stop using this crap) and i couldn't login to spotify, because i has spotify account linked to facebook. So i turned on facebook, logged in to spotify, and now im looking for option to unlink fac...

Casual Listener

Hello, i have deactivated my facebook account (want to stop using this crap) and i couldn't login to spotify, because i has spotify account linked to facebook.   So i turned on facebook, logge...

Maxim

Spotify Star

675 Views

3 replies

0 likes

Account
Login
  • 675 Views
  • 3 replies
  • 0 likes

Unidays page not loading

I have gone to upgrade tp Spotify premium on a number of occasion but everytime i try to get it with my student discount, the oage does not load. Spotify re-directs to the page where i choose what student discount i am using, i choose unidays and aft...

Newbie

I have gone to upgrade tp Spotify premium on a number of occasion but everytime i try to get it with my student discount, the oage does not load. Spotify re-directs to the page where i choose what st...

Maxim

Spotify Star

2342 Views

1 replies

0 likes

Premium
  • 2342 Views
  • 1 replies
  • 0 likes

Solved!! Account

How can i get reciepts when ever spotify deducted my visa.I got only one reciept. The first reciept was only starting spotify premium reciept.How about the succeding reciepts that they deducted.I think i should get one every month.Thank u.

Newbie

How can i get reciepts when ever spotify deducted my visa. I got only one reciept. The first reciept was only starting spotify premium reciept. How about the succeding reciepts that they deducted. ...

Maxim

Spotify Star

385 Views

1 replies

0 likes

Account
  • 385 Views
  • 1 replies
  • 0 likes

Account got hacked, how can I cancel my Premium subscription?

I received an email from Spotify stating that I changed my email. This was however not done by me, and now when I log in, I stay in the account for 2-3 seconds before it throws me off and says username/password is incorrect. I assume that my account ...

Casual Listener

I received an email from Spotify stating that I changed my email. This was however not done by me, and now when I log in, I stay in the account for 2-3 seconds before it throws me off and says userna...

osornios

Spotify Star

6882 Views

3 replies

0 likes

Account
Premium
Security
  • 6882 Views
  • 3 replies
  • 0 likes

Canceled and still being charged

I made sure to cancel my subscription before it would charge me the 9.99 a month( I had bought .99 for 3 months). I went to the website and canceled it before the second of April when I would be charged. I opened the app today (the fifth) and saw tha...

Newbie

I made sure to cancel my subscription before it would charge me the 9.99 a month( I had bought .99 for 3 months). I went to the website and canceled it before the second of April when I would be char...

osornios

Spotify Star

314 Views

1 replies

0 likes

Subscription
  • 314 Views
  • 1 replies
  • 0 likes

not confirmed

havent received a confirmation email. really dont know what to do. 

Casual Listener

havent received a confirmation email. really dont know what to do.  

osornios

Spotify Star

251 Views

3 replies

0 likes

Account
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Gift online

Every concievable date format for delivery date - gift card - comes back invalid format. Am I going mad?

Casual Listener

Every concievable date format for delivery date - gift card - comes back invalid format. Am I going mad?

sjd779

Casual Listener

488 Views

2 replies

0 likes

Subscription
  • 488 Views
  • 2 replies
  • 0 likes

subscription error

I have spotify free and I'm about to go to college so i was just seeing if the premium half off would work for me now, but apparently it won't until im like officially enrolled in classes. So I typed in my card info to try and see if it would work an...

Newbie

I have spotify free and I'm about to go to college so i was just seeing if the premium half off would work for me now, but apparently it won't until im like officially enrolled in classes. So I typed...

Maxim

Spotify Star

246 Views

1 replies

0 likes

Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Don't know my password ... help

Hello I signed up to spotify via playstation musicI have been given an id and I can use spotify premium on my ps4 no problem. The issue is I do not know my password to sign in on other devices. I have tried to reset my password using my playstation I...

Visitor

Hello I signed up to spotify via playstation music I have been given an id and I can use spotify premium on my ps4 no problem. The issue is I do not know my password to sign in on other devices. I...

osornios

Spotify Star

202 Views

1 replies

0 likes

Account
Premium
  • 202 Views
  • 1 replies
  • 0 likes

Help Please! Charged Twice

I was trying to purchase a Premium subscription, but when I filled my card information and clicked agree, a message popped up, saying that there was a problem with the information, it literally said that there had been no charge at my bank account. I...

Visitor

I was trying to purchase a Premium subscription, but when I filled my card information and clicked agree, a message popped up, saying that there was a problem with the information, it literally ...

osornios

Spotify Star

323 Views

1 replies

0 likes

Account
Premium
Subscription
  • 323 Views
  • 1 replies
  • 0 likes

cancelled account

hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?

Casual Listener

hi i cancelled my subscription last month but money is still being taken out of my account. ive cancelled it again today but how can i get money back?

ryanmedia

Roadie

316 Views

4 replies

0 likes

Account
Premium
Subscription
  • 316 Views
  • 4 replies
  • 0 likes

Set device password

So I'm trying to log in to my spotify without logging into facebook, but I never made a password through spotify. Now that I'm trying to I'm not getting an email to set one up. It's been over 24 hours. What do?

Newbie

So I'm trying to log in to my spotify without logging into facebook, but I never made a password through spotify. Now that I'm trying to I'm not getting an email to set one up. It's been over 24 hour...

Maxim

Spotify Star

251 Views

1 replies

0 likes

Security
  • 251 Views
  • 1 replies
  • 0 likes

I got charged twice

I got charged twice

Casual Listener

I got charged twice

ryanmedia

Roadie

419 Views

3 replies

0 likes

Premium
  • 419 Views
  • 3 replies
  • 0 likes

Reembolso

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y me volvió a aparecer el mismo cuadro de diálogo. Lo ...

Visitor

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y m...

osornios

Spotify Star

381 Views

1 replies

0 likes

Account
Premium
Subscription
  • 381 Views
  • 1 replies
  • 0 likes

Can I access/manage my band's profile?

Hi, I have a personal Spotify account, but there is also a profile for my band that none of us have access to. I would like to know whether it is possible to access and manage this profile (ie.edit content) and how I would go about this. Thanks for y...

Newbie

Hi,   I have a personal Spotify account, but there is also a profile for my band that none of us have access to. I would like to know whether it is possible to access and manage this profile (...

Maxim

Spotify Star

361 Views

1 replies

0 likes

Account
  • 361 Views
  • 1 replies
  • 0 likes

Charged credit card too much

I got a charge of $119.88 from ADY spotify. Can't reach anyone. I heard it was a bogus charge. Definitely not what is owed

Newbie

I got a charge of $119.88 from ADY spotify. Can't reach anyone. I heard it was a bogus charge. Definitely not what is owed

osornios

Spotify Star

275 Views

1 replies

0 likes

Account
  • 275 Views
  • 1 replies
  • 0 likes

Cancelling my card on my ex's account

My ex fiancé put my card info under her account and it's been getting charged for the past three months. How can I get my card taken off her account? Her username is: friijolera

Newbie

My ex fiancé put my card info under her account and it's been getting charged for the past three months. How can I get my card taken off her account? Her username is: friijolera

osornios

Spotify Star

827 Views

1 replies

0 likes

Premium
  • 827 Views
  • 1 replies
  • 0 likes

Finaly cancelled and still being charged but no subscription service

This is the most frustrating EVER. I tried to cancel my subscription for months and couldn't get a response while still being charged. My bank told me all I can do is cancel my credit card. I finally cancelled online through Subscriptions and guess w...

Casual Listener

This is the most frustrating EVER. I tried to cancel my subscription for months and couldn't get a response while still being charged. My bank told me all I can do is cancel my credit card. I finally...

osornios

Spotify Star

282 Views

3 replies

0 likes

Subscription
  • 282 Views
  • 3 replies
  • 0 likes

Deleting account.

A few years ago I logged into Spotify using FB, I recently got a new Spotify account and want to delete the FB one so I can pair the new one with FB...

Visitor

A few years ago I logged into Spotify using FB, I recently got a new Spotify account and want to delete the FB one so I can pair the new one with FB...

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! spotify is not playing any music

it keeps saying song is not availbleon my playlist and searching diff artistso yeah it dosent work at alli have the family planive already updated my phone and spotify

Casual Listener

it keeps saying song is not availble on my playlist and searching diff artist so yeah it dosent work at all i have the family plan ive already updated my phone and spotify

alfarocr07

Roadie

512 Views

3 replies

0 likes

Premium
  • 512 Views
  • 3 replies
  • 0 likes