Changing Spotify premium offer

[Sherpl]

Hello.

Not so long ago I've recieved a very attractive e-mail from you folks (Spotify). You offered me 3 months of premium fo only 0.99 euros - now that really hooked me up. I tried to use said offer but there was a payment problem. Today I have returned to finish it. However, instead of 3months for 0.99 I was offered a month of free premium. A cool offer, sure, but that's not what I wanted.

I went to my inbox, clicked the link and it still got me the 'exclusive' offer of a free month. E-mail with offer clearly states the end of the 0.99 offer is June 30th. Now I may be in a different time zone but it's May 28th here. According to my calculations, June 30th has not passed.

So -- what the hell is up with all of this? I welcome every answer, but I am really looking for an answer of Spotify entrusted person, since they have no customer support which is ridiculous.

Thank you, have a good one.

[MattSuda]

Hello @Sherpl

Sorry to hear about this.

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.