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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83146 Views

29 replies

0 likes

  • 83146 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103982 Views

10 replies

3 likes

Account
Login
  • 103982 Views
  • 10 replies
  • 3 likes

Premium offers

The summer offer with 3 months of premium for 99krDoes it include the one free month?

Newbie

The summer offer with 3 months of premium for 99kr Does it include the one free month?

OviiiOne

Community Legend

321 Views

1 replies

0 likes

Premium
Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Can't change country

I've moved back to sweden from australia.I'm trying to change the payment to a swedish card but I can't because Spotify is still registered on Australia. But I can't change the country either, and I've tried the spotify tutorial.

Newbie

I've moved back to sweden from australia. I'm trying to change the payment to a swedish card but I can't because Spotify is still registered on Australia. But I can't change the country either, and ...

OviiiOne

Community Legend

304 Views

1 replies

0 likes

Account
  • 304 Views
  • 1 replies
  • 0 likes

Payment

Hi! I've been a spotify user for a very long time but I stopped using it for a while. Spotify sent me an email saying that they'll give an offer to pay 3 months for $6, so I took it (the offers ends on June 30 as that's what the email says) but I jus...

Newbie

Hi! I've been a spotify user for a very long time but I stopped using it for a while. Spotify sent me an email saying that they'll give an offer to pay 3 months for $6, so I took it (the offers ends ...

MattSuda

Spotify Star

506 Views

1 replies

0 likes

Payment
  • 506 Views
  • 1 replies
  • 0 likes

Can't change the payment method

Hi guys i've got a problem, i try to change my payment method but i can't do this.When i go to the payment page the site don't show me "Update details" or something else.The site show's me only the button "stay premium". If I click it i see this mess...

Newbie

Hi guys i've got a problem, i try to change my payment method but i can't do this. When i go to the payment page the site don't show me "Update details" or something else. The site show's me only t...

206 Views

0 replies

0 likes

Subscription
  • 206 Views
  • 0 replies
  • 0 likes

STILL NOT WORKING

I've tried everything, but still not working though I use the same account and the thing is I didn't receive any emails from you guys after I subscribed. It still says FREE

Newbie

I've tried everything, but still not working though I use the same account and the thing is I didn't receive any emails from you guys after I subscribed. It still says FREE

MattSuda

Spotify Star

272 Views

1 replies

0 likes

Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Helppp

I have Spotify Premium. Yesterday my mom got an email saying that she paid for the monthly charge or whatever. But my phone is telling me that I don't have Spotify Premium. But it's telling my sister who's on the same family plan that she does. I rea...

Visitor

I have Spotify Premium. Yesterday my mom got an email saying that she paid for the monthly charge or whatever. But my phone is telling me that I don't have Spotify Premium. But it's telling my sister...

MattSuda

Spotify Star

837 Views

1 replies

0 likes

Help
  • 837 Views
  • 1 replies
  • 0 likes

Set back Cancelled premium Family

Hey I cancelled my family plan by error and it will end at the end of the billing period. I want it to continue but can't find anywhere how to cancel my cancellation. Can anyone help me on this?Thanks!

Casual Listener

Hey I cancelled my family plan by error and it will end at the end of the billing period. I want it to continue but can't find anywhere how to cancel my cancellation.  Can anyone he...

jordi92500

Casual Listener

353 Views

2 replies

0 likes

Account
Other
Premium
  • 353 Views
  • 2 replies
  • 0 likes

Premium For Family Concurrent Users

So, I see up to 6 can use the same subscription, but how many can listen to different music online at once? Just the one? But 3 can listen offline at once. Is this right?

Newbie

So, I see up to 6 can use the same subscription, but how many can listen to different music online at once? Just the one? But 3 can listen offline at once. Is this right?

Ambivalence

Community Legend

1109 Views

1 replies

1 likes

Account
Premium
  • 1109 Views
  • 1 replies
  • 1 likes

Spotify Family

Hi there.. i can see if i get Spotify Family i can invite 5 ppl = 6 ppl totally. We are 7 ppl in this family - is it possible to add more?

Casual Listener

Hi there..   i can see if i get Spotify Family i can invite 5 ppl = 6 ppl totally.   We are 7 ppl in this family - is it possible to add  more?

Ambivalence

Community Legend

507 Views

3 replies

0 likes

Subscription
  • 507 Views
  • 3 replies
  • 0 likes

Someone has started an account with my email.

I wanted to change the emailadress in my account, and got the message that my new email-adress was already in use. I logged in this unknown account just asking for a new password. How do I rapport this account? I want it removed and deleted.

Newbie

I wanted to change the emailadress in my account, and got the message that my new email-adress was already in use. I logged in this unknown account just asking for a new password. How do I rapport th...

269 Views

0 replies

0 likes

Account
  • 269 Views
  • 0 replies
  • 0 likes

Linkear mi cuenta premium a Facebook

Hola necesito ayuda tengo una cuenta gratuita linkeada a Facebook y quiero poner Facebook en mi cuenta premium pero no se como me pueden ayudar

Visitor

Hola necesito ayuda tengo una cuenta gratuita linkeada a Facebook y quiero poner Facebook en mi cuenta premium pero no se como me pueden ayudar

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Solved!! can't cancel premium subscription - says "incorrect password"

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using incognito mode in Chrome as well as other browsers but...

Casual Listener

I'm trying to cancel my premium subscription but it won't let me. When I type in my password to confirm it says it's incorrect, even though I'm 100% certain it's the correct password. Tried using inc...

rachellejane017

Regular

580 Views

2 replies

0 likes

Subscription
  • 580 Views
  • 2 replies
  • 0 likes

Important

I have a problem. I have been paying for spotify for the last couple of months and now I get a message that I can't use it for more than 14 days on foreign countries. How can you charge me for a service you are not providing? Please reconfirm me if t...

Casual Listener

I have a problem. I have been paying for spotify for the last couple of months and now I get a message that I can't use it for more than 14 days on foreign countries. How can you charge me for a serv...

Maxim

Spotify Star

501 Views

3 replies

0 likes

Account
  • 501 Views
  • 3 replies
  • 0 likes

singtel spotify

hi im on singtel spotify premium account can i upgrade to the family version? how to?

Newbie

hi im on singtel spotify premium account   can i upgrade to the family version? how to?

Maxim

Spotify Star

445 Views

1 replies

0 likes

Account
Premium
  • 445 Views
  • 1 replies
  • 0 likes

Spotify charged me 3 times and non activated my account.

Hi, i wanted pay my premium subscrition, but the pay form gave me an error message, so i tried again in different hours, but spotify premium never was activated so i left that but now checking my bank account i have 3 charges of $99 MXNso i have 2 qu...

Newbie

Hi, i wanted pay my premium subscrition, but the pay form gave me an error message, so i tried again in different hours, but spotify premium never was activated so i left that but now checking m...

238 Views

0 replies

0 likes

Account
Premium
Subscription
  • 238 Views
  • 0 replies
  • 0 likes

Spotify and Indosat IM3 subscription - Can not login anymore

Hey thereI am using Spotify Premium for a while now, and I am super happy.I am currently staying in Indonesia, which offers free Spotify data traffic when registering over their site.I was very happy and eager to start streaming music, and not only l...

Regular

Hey there I am using Spotify Premium for a while now, and I am super happy. I am currently staying in Indonesia, which offers free Spotify data traffic when registering over their site. I was ve...

n3ssi3

Regular

1154 Views

5 replies

0 likes

Premium
Subscription
Unlimited
  • 1154 Views
  • 5 replies
  • 0 likes

Someone else is using my account

Hello,Over the last month or so I have been continually interrupted by someone else using my Spotify.It is not restricted to a time of day, but a password change and logging out of devices has not helped.Whoever is using my account appears to be real...

Visitor

Hello, Over the last month or so I have been continually interrupted by someone else using my Spotify. It is not restricted to a time of day, but a password change and logging out of devices has no...

216 Views

0 replies

0 likes

Account
Security
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! I cant subscribe to spotify family!

Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a message saying that i cant make that change. So i just ...

Newbie

Hi there, i live in Brazil and i was using spotify family, today spotify announced the new spotify family plan wich is way cheaper so i wanted to change to it, when i tried at first i received a mess...

alinneariel

Newbie

2840 Views

15 replies

6 likes

Subscription
  • 2840 Views
  • 15 replies
  • 6 likes