Spotify deleted my premium account?

[laurasssds123]

I am having trouble logging into my account, my account was working perfectly untill all of a sudden I was logged out. I tried to log in in all possible ways and it kept saying my password was wrong even though I am 100% certain it is right. I then went on to try rest my password and it said my account is not linked with any active account, even though I have attached below a screenshot of my account. I am very angry as I have just recently paid for Spotify premium and now I have no way in logging in, and Spotify are telling me my account does not exist? I would really appreciate it if you could fix this for me and if not I request my money back from paying for Spotify premium.


image1.PNG

[MattSuda]

Hey @laurasssds123

I suggest you contact support so they can help you
https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.