Nothing happening when i try to log in

nullemann · 2016-09-07

So Spotify on my laptop, kept saying i was offline, and i couldn't get it to work, so i decided to reinstall it. After i've done that, i'm not able to sign in again, it's connected to my facebook, and when i click it, a page in my browser quickly pops up, and closes again, although nothing is happening after that?

Any one with an idea of what can fix this problem?

MauriceMV · 2016-09-07

Do you still have the issue after deleting the Spotify app from https://www.facebook.com/settings?tab=applications and logging in again?

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nullemann · 2016-09-07

After i've removed it from my apps, it just asks to get it again, opens the window in my browser, but it still won't let me login... Weird thing is that it works fine on my other pc and mobile.

Btw, sorry for the late respons

MauriceMV · 2016-09-08

When reinstalling the program on your pc, have you made sure there are no files left in C:\Users\USERNAME\AppData\Roaming\Spotify before installing it again?

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nullemann · 2016-09-08

I've just tried it out, but there was nothing called Spotify in the folder.

MauriceMV · 2016-09-08

Which version of Spotify are you running and which OS are you using?

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nullemann · 2016-09-08

Don't know the version of Spotify i'm using, i just use the one from here https://www.spotify.com/dk/download/windows/ , but the OS on the laptop is Windows 10

MauriceMV · 2016-09-09

Can you log off of Facebook, then, clear the cache and cookies from the browser and finally, try logging in using the Log in with Facebook button.

If this doesn't work, try logging in using your Facebook email (under username) and password.

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nullemann · 2016-09-09

The clearing cache and cookies doesn't work, it just does the same it has done the whole time, with opening a window and closing again, without spotify reacting to it at all.

When i try to Log in with the normal it just gives me an error code called: Error code: 101

nullemann · 2016-09-09

Here a pic of the responsive code i get, when trying the normal Log In

MauriceMV · 2016-09-09

Could you check if you have an antivirus or firewall setting preventing Spotify from connecting?

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MauriceMV · 2016-09-12

Also, can you tell me if you're using a VPN or a work/office network?

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