Paying For Premium, Only Getting Free Service

[Eivindv82]

Im paying for premium, but only getting free service with commercials. Why?

[Sam · Accepted solution]

Eivind82 - This sounds pretty odd. I'm just sending an email over to you now, just to confirm a few details.

[abalistreri]

I am experiencing the same problem.  My premium worked for a couple of days and then it switched back to a free account.  I've beem charged for the service.

[Thordog97]

I, too, am experiencing the problem. I just upgraded to Premium, but I am getting adds.

[user-removed]

Yeah, purchased Spotify Premium (One Month) several Minutes ago, and already I've had advertisements.

[mitch66]

I'm having the same problem. Subscribing via PayPal, but now I'm getting ads, both boards and audio in my app. Why?

[David · Accepted solution]

abalistreri - Just taken a look at your account. It seems that you're currently on the free version of Spotify. You might need to get in touch via email to try and track down your account.

Thordog97, cjcpanther - Try logging out and then back in. This might kickstart your Premium into action.

mitch66 - I'm popping over an email to you!

[lostpanda]

I have the same problem.
My Subscription ran out on thursday, and I updated my credit-card yesterday. This started the problem.

On my desktop-computers it claims I have  "free" edition with ads, if I click "upgrade" up in the right corner,
I come to my account page where it says I have Premium.
It works fine on my Android-device. But both my work-computer (Win XP) and home-computer (Win 7) runs in "free"mode with ads.

I've tried restarting spotify, logging out/in. 

[Kastor]

Same problem here!

Do have a Premium account (as I'm using the mobile app offline for exemple), but still getting these ads on my MAC Player... 😞

[Sam]

Lostpanda - I can see you recently upgraded again. It should upgrade almost immediately, but there can occasionally be a slight delay. Have you logged out and in again with your 'lostpanda' username?

Kastor - Are you logging into your computer with your 'kastor94' username and your Spotify password?

[lostpanda]

I've tried logging out and in again with my user.
Restarted spotify
I even tried uninstalling and installing spotify again.
 

[Sam]

Ok cool, I'm sending an email over to you now. Just need to confirm a few security bits and pieces.

[Kastor]

Unfortunately, same than lostpanda!

I'm logged on with my credentials (mentionned above), tried to uninstall/reinstall, but it keeps playing me these ads.

Thanks for the help! 🙂

[Sam]

Hmm ok. I'm sending an email over to you now, should sort it for you.

[FrFo]

Im having the same problem. Registred my new card details yesterday. Having a swedish card, living in denmark, which now means i can only listen to my offline songs.. I need new music!! 🙂

[meahtenoha]

Hi FrFo- In order to upgrade your account from Denmark you'll need to use a Danish credit card. 

The country set in your Spotify account profile must match the country where your card is registered. This is why your new card details aren't going through properly. 

[Lovisa]

Hi I have the same problem. Paid for Premium - my account status say premium. Paid with credit card (twice). Cannot set my playlists to offline mode.

[meahtenoha]

Hi Lovisa- There seems to be two accounts (one Free, one Premium) linked to your email which is probably the issue here. 

Not to worry, we can help sort this out. Keep an eye on your email inbox for a message from me. 

[Lovisa]

got the email - have no idea how this instruction would solve my issue.

followed the step and it still does not work.

BR/Lovisa

[meahtenoha]

Hi Lovisa- There seems to be a bit of confusion here. I hadn't sent the email at the time of your second post. 

I don't see another case open for you in our system. The email from me should be in your inbox now--please have a look when you get the chance.