Payment Failure

[The_Unofficial]

Hello,

Since December of last year, I have been using and paying for Spotify Premium. However, as of this month, my subscription has been downgraded to free, and payment continues to fail. I have tried multiple browsers, PayPal and visa methods, restarting my subscription, all to no avail. I have not made and changes to my bank account , and all other transactions have completed flawlessly. I have also sent in multiple support tickets with no human response. Please help.

Thanks,
The_Unofficial

[meahtenoha]

Hi The_Unofficial - I've just had a look and all your tickets were sent in just this morning. 

We do our best to try and respond within 24 hours. Please hold tight, someone will be in touch shortly. 

[0468884777]

Somehow my spotify has been switched off? i always listen music from mobile, with premium. Now its not working? last payment from my credit was 16.11, how come you havent charged me in december? i have been over a year your big fan and everything has worked perfectly.. i wish i can hear from you soon as possible. I cant live without premium :))

Tiia from Finland ) 

[meahtenoha]

Hi 0468884777 - If you find you're suddenly on our free service, the first place to look is your subscription page.

For now please make sure your credit card still meet all of these requirements: Spotify payment FAQ

[The_Unofficial]

Huh. Weird. I sent one in on the 14th. PH well. I have tried that solution, but it did not work.