Payment card expired, still have premium

[Nitramatsi]

I registered a card that was about to expire when I paid for premium. Now it has expired, and on my subscription page, it says "subscription will be automatically renewed on 2014-10-12 and
"Expiration date: 2014/09

This card has expired. Please update your card details."

What do I do now? Have I already paid for the next month somehow, or should I cancel my subscription now, since something has gone wrong?

[Peter__]

No need to worry about it, if the transaction didn't go through Spotify will normally try and re-bill you at a later date, as long as your account is still on Premium you can continue as normal. 

Just be sure to add your new card details here to your account before your next bill:

https://www.spotify.com/account/subscription/change-payment/

[Nitramatsi]

I did not plan to pay for this last month, thought it would be disabled automatically since there were no more money on the card. What do I do now? Do I have to pay for the last month anyway?

[Peter__ · Accepted solution]

@Nitramatsi - If the transaction went through on that card then yes you will have been billed. If you want to request a refund, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you with that.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

If the payment did fail, then normally Spotify will re-try the payment a few days later, at which point if it fails again your account will drop to Spotify free. 

[Nitramatsi]

I think it failed, so now I will just wait. Thank you very much for your help, Peter! 🙂