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Payment problems

Payment problems

Hey I have put my card in so I can sign for the student premium account and I closed the app by mistake my card has been charged but its still saying I'm not premium 

Any one have any ideas

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2 Replies

Have you checked this page?

 

Also, check your receipt here.

 

Spotify should've also emailed you regarding your subscription.

 

Also, see this link: https://community.spotify.com/t5/Spotify-Answers/Subscribed-but-not-getting-Premium/ta-p/1215120

Hey @Coker!

Thanks for visiting the Spotify Community! 

If you quit part way through the subscription process and then exited this is likely to be a pending charge which will stay on your bank account for 3-5 business days and then will drop off of your account.

 

I'd wait until the money is re-released to you and sign up again at spotify.com/student

 

Any other questions, give me a shout! 🙂

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