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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14839 Views

7 replies

11 likes

Security
  • 14839 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554145 Views

991 replies

116 likes

Account
  • 554145 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131216 Views

74 replies

12 likes

Account
Login
Premium
  • 131216 Views
  • 74 replies
  • 12 likes

Payment problems

Hey I have put my card in so I can sign for the student premium account and I closed the app by mistake my card has been charged but its still saying I'm not premium Any one have any ideas

Newbie

Hey I have put my card in so I can sign for the student premium account and I closed the app by mistake my card has been charged but its still saying I'm not premium  Any one have any ideas

EthanS1

Community Legend

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Traveling location

I changed my location on Spotify to the place I currently am but it still says that I can't login as my 14 days of traveling are over. Please help

Newbie

I changed my location on Spotify to the place I currently am but it still says that I can't login as my 14 days of traveling are over. Please help

223 Views

0 replies

0 likes

  • 223 Views
  • 0 replies
  • 0 likes

Upgrade from 99p Promotion

I started the 99p promotion and tried to link it to my Amazon Echo Plus. The account linked ok, but Alexa says a premium account is required. I then signed up for Family Spotify. Cancelled my 3 Month PayPal prepayments. Tried inviting my Family, but ...

Newbie

I started the 99p promotion and tried to link it to my Amazon Echo Plus. The account linked ok, but Alexa says a premium account is required. I then signed up for Family Spotify. Cancelled my 3 Month...

292 Views

0 replies

0 likes

Account
  • 292 Views
  • 0 replies
  • 0 likes

Activatie kpn werkt niet

Beste,Gister een mailtje gekregen van kpn met de activatie voor spotify .maar helaas krijg ik de heletijd dit bericht.Wie weet hoelang dit gaat duren en of er misschiem iets amders aan de hand is

Newbie

Beste, Gister een mailtje gekregen van kpn met de activatie voor spotify .maar helaas krijg ik de heletijd dit bericht. Wie weet hoelang dit gaat duren en of er misschiem iets amders aan de hand is...

234 Views

0 replies

0 likes

  • 234 Views
  • 0 replies
  • 0 likes

Change of two mail adresses in two accounts

Hi, quite a while ago I got Spotify Family. Unfortunately, however, I am using my wife's account and vice versa with all our playlists an so on. Is it possible you change the two mail adresses of the linked accounts? It's only the mail adress which I...

Newbie

Hi, quite a while ago I got Spotify Family. Unfortunately, however, I am using my wife's account and vice versa with all our playlists an so on.  Is it possible you change the two mail adresses...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Military Discount for Premium subscription?

I currently receive the student discount for my premium subscription. I would like to buy my boyfriend a gift subscription as well. He is a U.S. Army veteran. Is there a military discount available for the premium subscriptions?

Visitor

I currently receive the student discount for my premium subscription. I would like to buy my boyfriend a gift subscription as well. He is a U.S. Army veteran. Is there a military discount available f...

AndySiththisakd

Casual Listener

112924 Views

17 replies

71 likes

Premium
  • 112924 Views
  • 17 replies
  • 71 likes

Mirror my account

For Spotify techs. I need to mirror my account in order to add it to Playstation network. My current Spotify account is associated with someone elses PSN account.

Newbie

For Spotify techs. I need to mirror my account in order to add it to Playstation network. My current Spotify account is associated with someone elses PSN account.

422 Views

0 replies

0 likes

Account
  • 422 Views
  • 0 replies
  • 0 likes

Finishing account setup

Hi.I want to create a pw. I do receive a mail to create pw, but when i click the button it sends me a new mail to create a pw, and a gain and again...

Newbie

Hi. I want to create a pw. I do receive a mail to create pw, but when i click the button it sends me a new mail to create a pw, and a gain and again...

318 Views

0 replies

0 likes

Account
  • 318 Views
  • 0 replies
  • 0 likes

Spotify Premium through Rogers

Paying for Spotify Premium through Rogers but have been unable to activate Spotify account.

Newbie

Paying for Spotify Premium through Rogers but have been unable to activate Spotify account.

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Solved!! Unable to add family member

I have created a premium family account. But when I enter family member's email address, I am getting an error message stating 'Please match the requested format'. I don't know what is the requested format. My family members account end with @gmail.c...

Newbie

I have created a premium family account.  But when I enter family member's email address, I am getting an error message stating 'Please match the requested format'.  I don't know what is th...

Maxim

Spotify Star

1070 Views

1 replies

0 likes

  • 1070 Views
  • 1 replies
  • 0 likes

account

I dont know my username or password but I want to cancel my account

Newbie

I dont know my username or password but I want to cancel my account

Maxim

Spotify Star

276 Views

1 replies

0 likes

Account
  • 276 Views
  • 1 replies
  • 0 likes

Cant log in

Hello,I went to the UK a few months back and got my spotify set up, but then came back to my home country where spotify is not supported so I use a vpn to login.For some reason, when I tried to log in today, vpn set up and all that, it told me I was ...

Newbie

Hello, I went to the UK a few months back and got my spotify set up, but then came back to my home country where spotify is not supported so I use a vpn to login. For some reason, when I tried to l...

Maxim

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Error 404

Hi there, I just made a spotify account paying 99p for 3 months premium, When i got ot log in with my username it says error 404, and when i got to log in with my email it says th account doesnt exist, i know im using the correct details because i co...

Newbie

Hi there, I just made a spotify account paying 99p for 3 months premium, When i got ot log in with my username it says error 404, and when i got to log in with my email it says th account doesnt exis...

hotboy10

Casual Listener

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Singtel Spotify Premium

Hi, I signed up for Spotify Premium through my mobile service provider (Singtel) and was given an activation link to link Spotify to Singtel. However, I am stuck at that page and can't activate Spotify Premium although I've already subscribed to that...

Newbie

Hi, I signed up for Spotify Premium through my mobile service provider (Singtel) and was given an activation link to link Spotify to Singtel. However, I am stuck at that page and can't activate Spoti...

11leeco

Casual Listener

4131 Views

3 replies

0 likes

  • 4131 Views
  • 3 replies
  • 0 likes

"It looks like your card is from a non-Spotify country."

My Spotify Premium student discount has expired and I have been trying to extend it. However, my account was originally set up in Great Britain with a British card, and I am currently in Australia on an exchange. I cannot change my country through ac...

Newbie

My Spotify Premium student discount has expired and I have been trying to extend it. However, my account was originally set up in Great Britain with a British card, and I am currently in Au...

437 Views

0 replies

0 likes

  • 437 Views
  • 0 replies
  • 0 likes

Can't remember user name or email

I am currently logged onto spotify app on my phone but can't remember my user name or password or email I used to sign up for spotify premium. Is there a way I can find this out?

Newbie

I am currently logged onto spotify app on my phone but can't remember my user name or password or email I used to sign up for spotify premium.  Is there a way I can find this out?

363 Views

0 replies

0 likes

Premium
  • 363 Views
  • 0 replies
  • 0 likes

Social bar is gone

This means that i cant see what my friends are listening to, and it suxxxx. Im on Mac and ive tried reinstalling, thanks.

Newbie

This means that i cant see what my friends are listening to, and it suxxxx. Im on Mac and ive tried reinstalling, thanks.

351 Views

0 replies

0 likes

  • 351 Views
  • 0 replies
  • 0 likes

Cant unlink PSN accoumt

Hello. I wanted to connect my Spotify premium account to PSN account but it keeps telling that my Spotify account is linked to other PSN account, but I can't find what PSN account is it linked to. Where to find and unlink it? Thanks.

Newbie

Hello. I wanted to connect my Spotify premium account to PSN account but it keeps telling that my Spotify account is linked to other PSN account, but I can't find what PSN account is it linked to. Wh...

395 Views

0 replies

0 likes

  • 395 Views
  • 0 replies
  • 0 likes

Superuser Contribution is this a scam?

i got this email today and am unsure of whether its legit or not: Don't miss important info. Confirm your email address to ensure you’re receiving important account info, and updates about your favorite artists. CONFIRM EMAIL are you able to verify t...

Newbie

i got this email today and am unsure of whether its legit or not:    Don't miss important info. Confirm your email address to ensure you’re receiving important account info, and update...

smawuascht

Roadie

6469 Views

4 replies

1 likes

Security
  • 6469 Views
  • 4 replies
  • 1 likes