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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154819 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154819 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10531 Views
  • 3 replies
  • 10 likes
  • Security
  • 10531 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505555 Views
  • 985 replies
  • 112 likes
  • Account
  • 505555 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124277 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124277 Views
  • 74 replies
  • 12 likes

1(811)_511_4998 yahoo forgot password, Forgot yahoo password, yahoo password reset, Reset yahoo pass

yahoo forgot password, Forgot yahoo password, yahoo password reset, Reset yahoo password, yahoo reset password, Forgot my yahoo password, I forgot my yahoo password, yahoo password recovery, How to reset yahoo password, Forgot - password yahoo, Forgo...

  • Regular
  • yahoo forgot password, Forgot yahoo password, yahoo password reset, Reset yahoo password, yahoo reset password, Forgot my yahoo password, I forgot my yahoo password, yahoo password recovery, How to r...
  • 379 Views
  • 0 replies
  • 0 likes
  • Account
  • 379 Views
  • 0 replies
  • 0 likes

Spotify free

Hi there, My name is Alessio Corino and I have a spotify account associated at the email address I don't know why if I log in in my profile I can see that I have Spotify free on. Anyway, you've been charging me last month so I'd like to knwo which k...

  • Newbie
  • Hi there,   My name is Alessio Corino and I have a spotify account associated at the email address <removed sensitive information>   I don't know why if I log in in my profi...
  • Robert_W
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Account hacked

Hi there, So I set up a new account, username a week ago, it has been hacked, the email and password changed, but my card details are still being used for payment. I need to shut down this hacked, fraudulent account so they don't keep stealing from ...

  • Visitor
  • Hi there,   So I set up a new account, username <removed sensitive information> a week ago, it has been hacked, the email and password changed, but my card details are still being ...
  • Robert_W
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Can't change country in account settings and payment can't go through

Hi! I recently moved back home and my account was being paid with a US account (with US zip code). Now I need to change the account back to my country so I can add a local payment method but when I go to account settings, the countries' list is block...

  • Newbie
  • Hi! I recently moved back home and my account was being paid with a US account (with US zip code). Now I need to change the account back to my country so I can add a local payment method but when I g...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

VERY URGENT: PLEASE HELP SO SICK OF THIS RUBBISH COMPANY

Here's the situation: As of this morning someone seemingly hacked/got access to my Spotify. They've changed the password and I can't get in. I did a password reset. HOWEVER, I've had my account for ages, and for whatever reason the mail.com address I...

  • Newbie
  • Here's the situation:   As of this morning someone seemingly hacked/got access to my Spotify. They've changed the password and I can't get in. I did a password reset.   HOWEVER, I've ha...
  • Robert_W
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Annual Suscription

Please, when are you going to stablish an annual suscription for premium users so we can avoid a monthtly fee, and of course having the opportunity of a cheaper fee when paying for an annual one.

  • Newbie
  • Please, when are you going to stablish an annual suscription for premium users so we can avoid a monthtly fee, and of course having the opportunity of a cheaper fee when paying for an annual one.
  • Robert_W
  • Community Legend
  • 588 Views
  • 3 replies
  • 0 likes
  • 588 Views
  • 3 replies
  • 0 likes

Odeme sorunu

Merhaba. Dun kredi kartimla ogrenci indirimden faydalanmak icin odeme yaptim fakat ogrenci belgesi istedigi zaman vazgecip sekmeyi kapadim. Simdi ise premium uyelik aldim. Ancak kredi kartimdan hem ogrenci uyeligi ucreti hem de premium(ilk 3 ay indir...

  • Newbie
  • Merhaba. Dun kredi kartimla ogrenci indirimden faydalanmak icin odeme yaptim fakat ogrenci belgesi istedigi zaman vazgecip sekmeyi kapadim. Simdi ise premium uyelik aldim. Ancak kredi kartimdan hem o...
  • 272 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! How long will it take to acess spotify for artists?

I've asked for acess to spotify for artist 2 times now since 5 hrs ago i still havn't got the email! how long does it take?

  • Casual Listener
  • I've asked for acess to spotify for artist 2 times now since 5 hrs ago i still havn't got the email! how long does it take?
  • Robert_W
  • Community Legend
  • 19947 Views
  • 5 replies
  • 0 likes
  • Login
    Other
  • 19947 Views
  • 5 replies
  • 0 likes

Account hacked and recovered, possible to rollback?

As mentioned, my account was hacked and had my playlists deleted and a bunch of others added. These changes had been fixed using recover playlists and also account password changed and sign out of all devices. Just aaking if there are other steps i s...

  • Newbie
  • As mentioned, my account was hacked and had my playlists deleted and a bunch of others added. These changes had been fixed using recover playlists and also account password changed and sign out of al...
  • Robert_W
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

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  • Regular
  • kgsdfkjdsfkjasdf akdjffjkadfkjhadfkjhasdkfjh asdkjffjk
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Account deleted

So my credit card details had expired and I forgot to update them and now my account is gone and all the music I had and the playlists have all dissapeared... how can I get back that account and update the details because it' saying tha my emails is ...

  • Newbie
  • So my credit card details had expired and I forgot to update them and now my account is gone and all the music I had and the playlists have all dissapeared... how can I get back that account and upda...
  • Robert_W
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Account Hacked!

My account has been hacked..... I had to create a new account with Facebook to be able to create this request for support.... - No real support email- no support chat- no support phone So it looks like this is my best shot.... Went to log into Spotif...

  • Visitor
  • My account has been hacked..... I had to create a new account with Facebook to be able to create this request for support....   - No real support email - no support chat - no support phone ...
  • Robert_W
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Fraud account

Someone created a fraudulent account with my email and I can’t delete it. Please help ASAP!

  • Newbie
  • Someone created a fraudulent account with my email and I can’t delete it. Please help ASAP! 
  • Robert_W
  • Community Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • Security
  • 469 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My playlists are gone and my account name changed.

So i was listening like usual to spotify when suddenly the music stopped, i opened the app to see what was going on and i notice all my playlists are gone and im logged in as a another user named Kevin Hartmann.I tried disconnect spotify from all my ...

  • Newbie
  • So i was listening like usual to spotify when suddenly the music stopped, i opened the app to see what was going on and i notice all my playlists are gone and im logged in as a another user named Kev...
  • adindadjoko
  • Newbie
  • 1395 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 1395 Views
  • 3 replies
  • 0 likes

Cannot make account

Hello! I have been invited to Spotify Premium for Family. I do not have an account yet. However, when I want to create a new account, the website tells me my email address is already in use. Then, why I try to access this "account" (that I never crea...

  • Visitor
  • Hello!    I have been invited to Spotify Premium for Family. I do not have an account yet. However, when I want to create a new account, the website tells me my email address is already i...
  • 121 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 121 Views
  • 0 replies
  • 0 likes

Someone else using account

I am a facebook login user, I have updated my e-mail accounts, facebook and spotify, removed family users and updated the device password - logged everyone out of everything and I still have someone else somehow logging in and playing music on my spo...

  • Newbie
  • I am a facebook login user, I have updated my e-mail accounts, facebook and spotify, removed family users and updated the device password - logged everyone out of everything and I still have someone ...
  • Robert_W
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to cancel subscription

So I made an account blah blah, but I can't for the life of me remember which email I used and therefore can't cancel my subscription. What do I do??

  • Casual Listener
  • So I made an account blah blah, but I can't for the life of me remember which email I used and therefore can't cancel my subscription. What do I do??
  • agard64
  • Casual Listener
  • 426 Views
  • 4 replies
  • 0 likes
  • 426 Views
  • 4 replies
  • 0 likes

Account premium

I paid 6 months of premium and after 3 months through the culture bonus. he took my money but my account is not premium, why?

  • Newbie
  • I paid 6 months of premium and after 3 months through the culture bonus. he took my money but my account is not premium, why?            
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Facebook Log In Requirement

When I log in to Spotify on my phone app, I use my email and password. It says as of February 1st 2018, logging in via Facebook is now a requirement. Is this true?! I don't want the 2 associated with each other.

  • Regular
  • When I log in to Spotify on my phone app, I use my email and password.  It says as of February 1st 2018, logging in via Facebook is now a requirement.  Is this true?!  I don't want the...
  • Daveyboy103
  • Newbie
  • 758 Views
  • 2 replies
  • 0 likes
  • Login
  • 758 Views
  • 2 replies
  • 0 likes