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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294273 Views

529 replies

34 likes

Account
Free
  • 294273 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13760 Views

6 replies

11 likes

Security
  • 13760 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542309 Views

990 replies

115 likes

Account
  • 542309 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129796 Views

74 replies

12 likes

Account
Login
Premium
  • 129796 Views
  • 74 replies
  • 12 likes

Error 404

Hi there, I just made a spotify account paying 99p for 3 months premium, When i got ot log in with my username it says error 404, and when i got to log in with my email it says th account doesnt exist, i know im using the correct details because i co...

Newbie

Hi there, I just made a spotify account paying 99p for 3 months premium, When i got ot log in with my username it says error 404, and when i got to log in with my email it says th account doesnt exis...

hotboy10

Casual Listener

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Singtel Spotify Premium

Hi, I signed up for Spotify Premium through my mobile service provider (Singtel) and was given an activation link to link Spotify to Singtel. However, I am stuck at that page and can't activate Spotify Premium although I've already subscribed to that...

Newbie

Hi, I signed up for Spotify Premium through my mobile service provider (Singtel) and was given an activation link to link Spotify to Singtel. However, I am stuck at that page and can't activate Spoti...

11leeco

Casual Listener

3925 Views

3 replies

0 likes

  • 3925 Views
  • 3 replies
  • 0 likes

"It looks like your card is from a non-Spotify country."

My Spotify Premium student discount has expired and I have been trying to extend it. However, my account was originally set up in Great Britain with a British card, and I am currently in Australia on an exchange. I cannot change my country through ac...

Newbie

My Spotify Premium student discount has expired and I have been trying to extend it. However, my account was originally set up in Great Britain with a British card, and I am currently in Au...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes

Can't remember user name or email

I am currently logged onto spotify app on my phone but can't remember my user name or password or email I used to sign up for spotify premium. Is there a way I can find this out?

Newbie

I am currently logged onto spotify app on my phone but can't remember my user name or password or email I used to sign up for spotify premium.  Is there a way I can find this out?

359 Views

0 replies

0 likes

Premium
  • 359 Views
  • 0 replies
  • 0 likes

Social bar is gone

This means that i cant see what my friends are listening to, and it suxxxx. Im on Mac and ive tried reinstalling, thanks.

Newbie

This means that i cant see what my friends are listening to, and it suxxxx. Im on Mac and ive tried reinstalling, thanks.

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Cant unlink PSN accoumt

Hello. I wanted to connect my Spotify premium account to PSN account but it keeps telling that my Spotify account is linked to other PSN account, but I can't find what PSN account is it linked to. Where to find and unlink it? Thanks.

Newbie

Hello. I wanted to connect my Spotify premium account to PSN account but it keeps telling that my Spotify account is linked to other PSN account, but I can't find what PSN account is it linked to. Wh...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Superuser Contribution is this a scam?

i got this email today and am unsure of whether its legit or not: Don't miss important info. Confirm your email address to ensure you’re receiving important account info, and updates about your favorite artists. CONFIRM EMAIL are you able to verify t...

Newbie

i got this email today and am unsure of whether its legit or not:    Don't miss important info. Confirm your email address to ensure you’re receiving important account info, and update...

smawuascht

Roadie

6411 Views

4 replies

1 likes

Security
  • 6411 Views
  • 4 replies
  • 1 likes

Cannot change country on account

Hello Spotify community, I recently moved from Canada to the US, and am trying to change my country in my account settings to USA. However, the box is greyed out and I cannot select the drop down menu to change my country. Per the help page, it says ...

Newbie

Hello Spotify community,   I recently moved from Canada to the US, and am trying to change my country in my account settings to USA. However, the box is greyed out and I cannot select the drop...

reactreality101

Roadie

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Someone used my account and deleted my playlists

When I logged in to Spotify earlier, there were lots of weird music on recent activity that Ive never listened to. Then just now in my car it started playing some other music. And now when I checker, ALL my playlists are gone. These are playlists Ive...

Casual Listener

When I logged in to Spotify earlier, there were lots of weird music on recent activity that Ive never listened to. Then just now in my car it started playing some other music. And now when I checker,...

IguanaSetup

Community Legend

381 Views

1 replies

0 likes

Account
Security
  • 381 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Vodafone + spotify

Hi,I activated promotion "esnek spotify premium" Vodafone (Turkey) with spotify premium; I followed the activation process; Vodafone claims that the promotion is active; on spotify it isn't active in my devices. I spoke with 5 operators of Vodafone T...

Regular

Hi, I activated promotion "esnek spotify premium" Vodafone (Turkey) with spotify premium; I followed the activation process; Vodafone claims that the promotion is active; on spotify it isn't active ...

user-removed

Not applicable

3833 Views

22 replies

2 likes

  • 3833 Views
  • 22 replies
  • 2 likes

Accounts

Spoiler (Highlight to read) How can I find out what spotify account is connected with my facebook account. I can' remember what username or email was used when i merged it to my facebook account. How do disconnect that spotify account from facebook d...

Newbie

     How can I find out what spotify account is connected with my facebook account.  I can' remember what username or email was used when i merged it to my facebook account. How...

303 Views

0 replies

0 likes

Account
  • 303 Views
  • 0 replies
  • 0 likes

Starbucks Premium deactivated

So I didn't realize that by having the premium Spotify through Starbucks, I had to play music every 30 days and now my premium is deactivated. I try to reactivate it like the Spotify/partners page says but it when I try, it says "something went wrong...

Newbie

So I didn't realize that by having the premium Spotify through Starbucks, I had to play music every 30 days and now my premium is deactivated. I try to reactivate it like the Spotify/partners page sa...

606 Views

0 replies

0 likes

  • 606 Views
  • 0 replies
  • 0 likes

why my user name is like this

my username like this: afbz7z6yr016plake541m1727how can i change it????I did not choose this, but i can not change

Casual Listener

my username like this: afbz7z6yr016plake541m1727 how can i change it???? I did not choose this, but i can not change

EastBlood

Casual Listener

1381 Views

11 replies

0 likes

  • 1381 Views
  • 11 replies
  • 0 likes

Changing the country option is not allowed for me

Hello lovly Spotify community, we re these days on familly trip cause of the holidays and i wanted today setup the alexa via Spotify via Familly Account and i was invited from my Husband so i can set it up but it was telling me all the time that i do...

Newbie

Hello lovly Spotify community,   we re these days on familly trip cause of the holidays and i wanted today setup the alexa via Spotify via Familly Account and i was invited from my Husband so ...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Trying to add an Account to my Family Premium Subscription

Hello, I am trying to add a family member to my Spotify Premium Account and have sent the invite and it doesn’t work for her because she has logged in with her email address before using Facebook. Please can you help? Thanks,Georgina

Newbie

Hello,   I am trying to add a family member to my Spotify Premium Account and have sent the invite and it doesn’t work for her because she has logged in with her email address before using Fac...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

Old facebook email not changing to new one on spotify.

Removed an old email from my facebook months ago but spotify still displays the original, not the new one. Need to sort out as think an ex partner is still using the account. Also, other than pressing ' log out of all devices' and changing facebook p...

Newbie

Removed an old email from my facebook months ago but spotify still displays the original, not the new one. Need to sort out as think an ex partner is still using the account. Also, other than pressin...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Connecting problems with Amazon Fire TV Stick

Hi there. I just bought the Amazon Fire tv stick and downloaded Spotify. Then I tried to connect but it always failed. On my Phone and on my Laptop i always logged in with Facebook. Is there any way, that i could use the same log-in for the tv-Stick ...

Newbie

Hi there.  I just bought the Amazon Fire tv stick and downloaded Spotify. Then I tried to connect but it always failed. On my Phone and on my Laptop i always logged in with Facebook. Is there a...

599 Views

0 replies

0 likes

  • 599 Views
  • 0 replies
  • 0 likes

Conta vinculada

Preciso de ajuda! Tentei vincular minha conta com a PlayStation Network, porém não foi possível pois eles dizem que ela já está vinculada a outra, o que posso fazer?

Newbie

Preciso de ajuda! Tentei vincular minha conta com a PlayStation Network, porém não foi possível pois eles dizem que ela já está vinculada a outra, o que posso fazer?

maekar_

Newbie

941 Views

2 replies

2 likes

  • 941 Views
  • 2 replies
  • 2 likes

Help asap

Hi, I registered and paid for premium service but what I didn't realise was I think I had entered my email address in wrong e.g. additional s where the should of only been 1 if that makes sence? I'm not sure what I've done but obs when I logged out I...

Newbie

Hi, I registered and paid for premium service but what I didn't realise was I think I had entered my email address in wrong e.g. additional s where the should of only been 1 if that makes sence? I'm ...

262 Views

0 replies

0 likes

Premium
  • 262 Views
  • 0 replies
  • 0 likes