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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14899 Views

7 replies

11 likes

Security
  • 14899 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554770 Views

991 replies

116 likes

Account
  • 554770 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131270 Views

74 replies

12 likes

Account
Login
Premium
  • 131270 Views
  • 74 replies
  • 12 likes

Account import

is there a way to import old account info to a new one? help fast

Visitor

is there a way to import old account info to a new one? help fast

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

From premium to family

Where can I find if my premium changed  to family?

Newbie

Where can I find if my premium changed  to family?

Maxim

Spotify Star

339 Views

3 replies

0 likes

  • 339 Views
  • 3 replies
  • 0 likes

Solved!! payments stacking

With the Christmas deal of 99p for 3 months could I pay that twice to get 6 months

Newbie

With the Christmas deal of 99p for 3 months could I pay that twice to get 6 months

Maxim

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! What the heck is that username

I intentionally closed my old free account so I could create a new account with the username I wanted and subscribe to premium and Spotify gives me some CRAZY username, even though I put in what I wanted when I sgined up!! How am I supposed to give t...

Regular

I intentionally closed my old free account so I could create a new account with the username I wanted and subscribe to premium and Spotify gives me some CRAZY username, even though I put in what I wa...

BFPengi

Newbie

10056 Views

7 replies

1 likes

  • 10056 Views
  • 7 replies
  • 1 likes

cadastro pra familiar dando erro

boa tarde meu marido e prima nao conseguem fazer o cadastro pro plano premium eles preenchem o endereço e da erro

Newbie

boa tarde    meu marido e prima nao conseguem fazer o cadastro pro plano premium   eles preenchem o endereço e da erro 

Lucas_montanher

Newbie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Student Discount not Working

So I have recieved an email that told me my student deal was going to expire Christmas day and I look at my payments today and it has charged me the regular amount for premuium today while the rest where the student discounted in the past. I have tri...

Visitor

So I have recieved an email that told me my student deal was going to expire Christmas day and I look at my payments today and it has charged me the regular amount for premuium today while the rest w...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

Wrong Email

I set up account with wrong email address that I do not have access to. How do I delete whole profile?

Newbie

I set up account with wrong email address that I do not have access to. How do I delete whole profile?

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Connect to Facebook

I am trying to connect my Facebook to my spotify account.I'm going here: https://www.spotify.com/us/account/overview/ Then clicking on "Manually connect with Facebook" in the sidebar. However, I get an error message, "Sorry there has been a temporary...

Visitor

I am trying to connect my Facebook to my spotify account. I'm going here: https://www.spotify.com/us/account/overview/   Then clicking on "Manually connect with Facebook" in the sideba...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

unethical and evil gift card student account bait and switch - 58% 1 star rating on amazon

Why won't you let my student use the money I gave him on a gift card on which ever product he wants to buy. He is a student who asked for a student account for Christmas - we gave him a spotify gift card to buy this account. We know found out that yo...

Casual Listener

Why won't you let my student use the money I gave him on a gift card on which ever product he wants to buy.  He is a student who asked for a student account for Christmas - we gave him a spotify...

fuzzyb91

Casual Listener

348 Views

3 replies

0 likes

Account
  • 348 Views
  • 3 replies
  • 0 likes

Changing to E-mail already in use

I've tried to find a way to contact Spotify directly but either I'm just really stupid or they're making it way too hard! Anyway, my problem is:I have an account which I use, and to make this I made an extra e-mail account that I don't use. I can't r...

Newbie

I've tried to find a way to contact Spotify directly but either I'm just really stupid or they're making it way too hard!   Anyway, my problem is: I have an account which I use, and to make...

241 Views

0 replies

0 likes

Account
  • 241 Views
  • 0 replies
  • 0 likes

Wrong name in Family Plan

Hello Everyone,While I was starting to activate the Family Plan on the first step i thougt that I was sending an invitation and I wrote wrong Name. It should be my name but by mistake I wrote my sister's name. How may I change the name (not username)...

Newbie

Hello Everyone, While I was starting to activate the Family Plan on the first step i thougt that I was sending an invitation and I wrote wrong Name. It should be my name but by mistake I wrote my si...

Maxim

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

1 800 3634991 account live.com password reset Support Number account live.com password reset supp

1(800) 363-4991 account live.com password reset Support Numberaccount live.com password reset support numberaccount live.com password reset contact numberaccount live.com password reset support numberaccount live.com password reset numberaccount live...

Regular

1(800) 363-4991 account live.com password reset Support Number account live.com password reset support number account live.com password reset contact number account live.com password reset support...

1422 Views

0 replies

0 likes

Account
  • 1422 Views
  • 0 replies
  • 0 likes

Solved!! Submitted for artist, but another artist has the same alias/name?

I submitted for artist on spotify, but I see that there is another person already on spotify with the same alias... what should I do?The picture below is the artist. (none of those songs were ones that I made)

Newbie

I submitted for artist on spotify, but I see that there is another person already on spotify with the same alias... what should I do? The picture below is the artist. (none of those songs were o...

Maxim

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Solved!! my spotify account hacked

my spotify account was hacked somebody changed the email address my username is infamous21 how can i recover my account

Newbie

my spotify account was hacked somebody changed the email address my username is infamous21 how can i recover my account

Maxim

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Annual payment done before upgrading to family

Hi I recently paid my premium account for one year in advance and then upgraded to family premium family. I hope spotify will only charge the difference? Regards Martin

Casual Listener

Hi I recently paid my premium account for one year in advance and then upgraded to family premium family. I hope spotify will only charge the difference?   Regards Martin

Maxim

Spotify Star

561 Views

3 replies

0 likes

Account
Premium
  • 561 Views
  • 3 replies
  • 0 likes

My wrapped 2017

Awwww. My Wrapped is not right! I know what i listen to and didnt. It's wrong It have stuff from 2016... Feels like its just the old list but slightly updated. unfortunate, i was very excited...

Newbie

Awwww. My Wrapped is not right! 😞 I know what i listen to and didnt. It's wrong It have stuff from 2016... Feels like its just the old list but slightly updated. unfortunate, i was very ex...

Jesekki

Casual Listener

33689 Views

5 replies

1 likes

Account
  • 33689 Views
  • 5 replies
  • 1 likes

My daughter gets no password reset email...???!?

Hey there,i have a problem. Today i bought a family account and i wanted to add my daughter account, but she forgot her password. Therefore we wanted to reset the password, but she gets no email with a reset link in it. :?We tried it several times bu...

Newbie

Hey there, i have a problem. Today i bought a family account and i wanted to add my daughter account, but she forgot her password. Therefore we wanted to reset the password, but she gets no ema...

313 Views

0 replies

0 likes

Login
Security
  • 313 Views
  • 0 replies
  • 0 likes

En pysty poistamaan tilia

Olen yrittanyt poistaa Facebook tilin . Se meni vahingossa lukkoon, samoin instagram ja Spotify koska ne ovat liitettyna facebookiin. Laitoin viestia Facebook tiimille etta poistavat minun tunnukseni koska varmenne koodi menee vanhaan puhelimeen . La...

Casual Listener

Olen yrittanyt poistaa Facebook tilin  . Se meni vahingossa lukkoon, samoin instagram ja Spotify koska ne ovat liitettyna facebookiin. Laitoin viestia Facebook tiimille etta poistavat minun tun...

VonR12

Casual Listener

498 Views

1 replies

0 likes

Account
  • 498 Views
  • 1 replies
  • 0 likes

Still charged after cancelling subscription

I got the three-month premium for 99 cents. The day before it was supposed to end I canceled and I got a confirmation email confirming that I had canceled. Then today I looked at my bank account and I have been charged 10 dollars for another month of...

Newbie

I got the three-month premium for 99 cents. The day before it was supposed to end I canceled and I got a confirmation email confirming that I had canceled. Then today I looked at my bank account and ...

Sam1971

Casual Listener

3564 Views

5 replies

3 likes

Premium
Subscription
  • 3564 Views
  • 5 replies
  • 3 likes