Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154758 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154758 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10528 Views
  • 3 replies
  • 10 likes
  • Security
  • 10528 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505527 Views
  • 985 replies
  • 112 likes
  • Account
  • 505527 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124271 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124271 Views
  • 74 replies
  • 12 likes

Adding Family with only Facebook account no email

How do i add a family member who signed up with facebook and doesn't have an email account?

  • Casual Listener
  • How do i add a family member who signed up with facebook and doesn't have an email account?
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Problema para renovar o Spotify Premium

Ola, meu nome e Tiago e utilizo o Spotify do Brasil porem esta dando problema na renovacao: toda vez que tento fazer a renovacao com o meu cartao de credito aparece "Falha no pagamento. Tente novamente ou use outra forma de pagamento." sendo que ja u...

  • Newbie
  • Ola, meu nome e Tiago e utilizo o Spotify do Brasil porem esta dando problema na renovacao: toda vez que tento fazer a renovacao com o meu cartao de credito aparece "Falha no pagamento. Tente novamen...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

HELP!!!

My card is on file with you guys but my wife made the account. She doesn’t remember the email she signed up with neither the login to Spotify. I am trying to cancel my account if possible so that I may set up a new account. I can’t make a new account...

  • Newbie
  • My card is on file with you guys but my wife made the account. She doesn’t remember the email she signed up with neither the login to Spotify. I am trying to cancel my account if possible so that I m...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 165 Views
  • 0 replies
  • 0 likes

Cannot change my country and neither activate premium

Hi guys,my problem: I am student in the US but have only 3 weeks left here before going back to Germany, my country of residence. I registered for Spotify and had a trial of one week for free. Now, I would like to continue using Spotify Premium but I...

  • Newbie
  • Hi guys, my problem: I am student in the US but have only 3 weeks left here before going back to Germany, my country of residence. I registered for Spotify and had a trial of one week for free. Now,...
  • 214 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 0 replies
  • 0 likes

Someone's using my account

I let someone connect their sonas sound system to my spotify and since I've let them use my spotify they are able to use my spotify account without me knowing and it stops what ever I'm playing on my spotify account on my phone! Drives me insane as I...

  • Casual Listener
  • I let someone connect their sonas sound system to my spotify and since I've let them use my spotify they are able to use my spotify account without me knowing and it stops what ever I'm playing on my...
  • Yaz05
  • Casual Listener
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 260 Views
  • 1 replies
  • 0 likes

Unable to accept invitation to family premium

I was initially logged in using a family members account on my iPhone but have since deleted the Spotify app and then reinstalled and created my own account. The family member has now updated to premium for family and invited me but when I accept the...

  • Newbie
  • I was initially logged in using a family members account on my iPhone but have since deleted the Spotify app and then reinstalled and created my own account. The family member has now updated to prem...
  • 204 Views
  • 0 replies
  • 0 likes
  • Login
  • 204 Views
  • 0 replies
  • 0 likes

)0(1855X246X8688 cox wifi HelpDesk Number? @@CALL!!<> +0((1855//246//8688

)0(1855X246X8688 cox wifi HelpDesk Number? @@CALL!!<> +0((1855//246//8688)0(1855X246X8688 cox wifi HelpDesk Number? @@CALL!!<> +0((1855//246//8688)0(1855X246X8688 cox wifi HelpDesk Number? @@CALL!!<> +0((1855//246//8688)0(1855X246X8688 cox wifi HelpD...

  • Regular
  • )0(1855X246X8688 cox wifi HelpDesk Number? @@CALL!!<> +0((1855//246//8688 )0(1855X246X8688 cox wifi HelpDesk Number? @@CALL!!<> +0((1855//246//8688 )0(1855X246X8688 cox wifi HelpDesk Nu...
  • 303 Views
  • 0 replies
  • 0 likes
  • Account
  • 303 Views
  • 0 replies
  • 0 likes

no username?

why can't I choose an username when i register? After I completed the registration for my girlfriend, the username was some random letters and numbers. I did not register with facebook. I used a normal e mail.

  • Casual Listener
  • why can't I choose an username when i register? After I completed the registration for my girlfriend, the username was some random letters and numbers. I did not register with facebook. I used a norm...
  • 209 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 0 replies
  • 0 likes

Link account with facebook

I have another account linked with my fb but i have my main apotify account and when i try to link this account says error

  • Newbie
  • I have another account linked with my fb but i have my main apotify account and when i try to link this account says error
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

)0(1855X246X8688 cox Customer Support Number? @@CALL!!<> +0((1855//246//8688

)0(1855X246X8688 cox Customer Support Number? @@CALL!!<> +0((1855//246//8688 )0(1855X246X8688 cox Customer Support Number? @@CALL!!<> +0((1855//246//8688)0(1855X246X8688 cox Customer Support Number? @@CALL!!<> +0((1855//246//8688)0(1855X246X8688 cox ...

  • Regular
  • )0(1855X246X8688 cox Customer Support Number? @@CALL!!<> +0((1855//246//8688   )0(1855X246X8688 cox Customer Support Number? @@CALL!!<> +0((1855//246//8688 )0(1855X246X8688 cox Cu...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Account

Hi. I have an Spotify account with premium But i cant get in. I have no idea what the pasword or username is, and no idea what email i have used. And i want to remove my card from that account so i dont pay for an account i dont use. I’ll rather make...

  • Visitor
  • Hi. I have an Spotify account with premium But i cant get in. I have no idea what the pasword or username is, and no idea what email i have used. And i want to remove my card from that account so i d...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Einladung

Ich kann die EInladung als Family Prime Mitglied nicht annehmen. Wenn ich auf den Link klicke leitet es mich weiter zu einer Seite an welcher ich Name und Adresse eingeben soll. Nach abschicken dessen, wird ein roter Kasten angezeigt ,,Hoppla da ist ...

  • Newbie
  • Ich kann die EInladung als Family Prime Mitglied nicht annehmen. Wenn ich auf den Link klicke leitet es mich weiter zu einer Seite an welcher ich Name und Adresse eingeben soll. Nach abschicken ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Se cobran en mi tarjeta una cuenta de spotify que no recuerdo

Se estan combrando 18.90 de mi tarjeta de credito de una ceunta que no recuerdo los datos para poder ingresar este es el recibo que me viene en mi cuenta de credito CONS Spotify P0458

  • Newbie
  • Se estan combrando 18.90 de mi tarjeta de credito de una ceunta que no recuerdo los datos para poder ingresar este es el recibo que me viene en mi cuenta de credito CONS Spotify P0458
  • 330 Views
  • 0 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 330 Views
  • 0 replies
  • 0 likes

Spotify double charging me

I have been a Spotify Premium customer for some time on a monthly payment account. I recently paid the $99 to get a full year of Spotify Premium, but my account information on their Spotify web site continues to show me as a monthly customer. I'm inf...

  • Casual Listener
  • I have been a Spotify Premium customer for some time on a monthly payment account.  I recently paid the $99 to get a full year of Spotify Premium, but my account information on their Spotify web...
  • 402 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 402 Views
  • 0 replies
  • 0 likes

Lost premium account

I tried using all the steps from previous similar problems posted but i still can't figure it out. I switched banks and updated my new card payment, I see that it went through, but my account says spotify free still. My playlists are still there, so ...

  • Newbie
  • I tried using all the steps from previous similar problems posted but i still can't figure it out. I switched banks and updated my new card payment, I see that it went through, but my account says sp...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

premium personal and family

i own a personal premium account and i've been invited from my wife to share his family account so i want to unsiscribe my premium one. How can i manage this ?

  • Newbie
  • i own a personal premium account and i've been invited from my wife to share his family account so i want to unsiscribe my premium one. How can i manage this ? 
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

email account problems

I have registered my Spotify account using Facebook, but Spotify can't access to my email that is already signed on my Facebook account.I can't set the devices' password without the email.Please, can someone help me?

  • Newbie
  • I have registered my Spotify account using Facebook, but Spotify can't access to my email that is already signed on my Facebook account. I can't set the devices' password without the email. Please,...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Logging in

When I try log into my only Spotify account which I have the password and username saved by google and have never changed it, it says it’s wrong and apparently I have account called reneejc2003 which I have never used or heard of. I have none of my p...

  • Newbie
  • When I try log into my only Spotify account which I have the password and username saved by google and have never changed it, it says it’s wrong and apparently I have account called reneejc2003 which...
  • 222 Views
  • 0 replies
  • 0 likes
  • Security
  • 222 Views
  • 0 replies
  • 0 likes

Gift card payment

I have just tried at least 5 times to purchase a 6 month gift card using credit card, each time the message 'Payment failed' is presented, how can I check these have gone through and more importantly only once?

  • Casual Listener
  • I have just tried at least 5 times to purchase a 6 month gift card using credit card, each time the message 'Payment failed' is presented, how can I check these have gone through and more importantly...
  • 261 Views
  • 0 replies
  • 0 likes
  • Other
  • 261 Views
  • 0 replies
  • 0 likes

Solved!! Gift Card - error at payment online gift card

I wanted to purchase a 6-month gift-card on spotify.com for my sister. First I tried to buy it with my credit card, but got an error that the payment failed... So I tried again, but this time with paypal and again got an error. But now I got an email...

  • Newbie
  • I wanted to purchase a 6-month gift-card on spotify.com for my sister. First I tried to buy it with my credit card, but got an error that the payment failed... So I tried again, but this time wi...
  • chad444
  • Casual Listener
  • 1910 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1910 Views
  • 3 replies
  • 0 likes