Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 432 Views
  • 0 replies
  • 7 likes
  • Security
  • 432 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440094 Views
  • 970 replies
  • 108 likes
  • Account
  • 440094 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195530 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195530 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106923 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106923 Views
  • 70 replies
  • 11 likes

Can't use spotify family 'unexpected error'

Hi,I can't log in using the invitations ent by my brother, I always get an error message sayng"3- oups, an error occured, please try again later" (in French "3 - Oups ! Une erreur s'est produite. Reessayez plus tard.")when filling in the confirmation...

  • Casual Listener
  • Hi, I can't log in using the invitations ent by my brother, I always get an error message sayng "3- oups, an error occured, please try again later" (in French  "3 - Oups ! Une erreur s'es...
  • akane
  • Casual Listener
  • 1785 Views
  • 2 replies
  • 0 likes
  • 1785 Views
  • 2 replies
  • 0 likes

NÃO CONSIGO CONCLUIR A COMPRA DO SPOTIFY PREMIUM!

eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu digito todos os dados necessários tanto pessoais (e...

  • Newbie
  • eu tenho DUAS contas no spotify que eu me OBRIGUEI a fazer pra ver se o erro estava dando apenas na minha conta original, e em AMBAS eu não consigo concluir a compra do pacote do spotify premium! eu ...
  • Lurtyu
  • Newbie
  • 1802 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1802 Views
  • 4 replies
  • 0 likes

Changing payment method and country

Hi, I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country from FR to BE on my account, I choosed "OK" but it didn't chan...

  • Music Fan
  • Hi,   I moved from FR to BE and wanted to update my payment method (paypal/debit card). It said that the debit card used was issued in Belgium (indeed) and proposed me to switch the country fr...
  • 275 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 275 Views
  • 0 replies
  • 0 likes

Can’t login in account

Hi.Uses username as login, has had the same login and password for many years.Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail.Have premium, do not want to log in with fb and do not h...

  • Casual Listener
  • Hi. Uses username as login, has had the same login and password for many years. Now the password is not working, and I do not get a recovery email, I do not know if I have set up the correct mail. ...
  • Rhree
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • Login
  • 214 Views
  • 1 replies
  • 0 likes

Release Radar mesed up

I'm a frequent user of the release radar and I like it.But today I was horrified it was completely f*# up It was full of German Hiphop.I've never ever played anything remotely akin to that **bleep**I have no idea how it happened if I check Recently P...

  • Newbie
  • I'm a frequent user of the release radar and I like it. But today I was horrified it was completely f*# up  It was full of German Hiphop. I've never ever played anything remotely akin to that...
  • 258 Views
  • 0 replies
  • 0 likes
  • Other
  • 258 Views
  • 0 replies
  • 0 likes

Solved!! Previous Wrapped up playlists

Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!

  • Newbie
  • Hi, I was wondering if there is a way to see "wrapped up" (or similar) playlists from previous years? I am curious to see how my music habits have(not) changed over the years!
  • Maxim
  • Spotify Star
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Changing country- no new country options showing up in account settings...

Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be recognised. I ended up cancelling my premium because it lock...

  • Casual Listener
  • Hi! I moved from the UK to Netherlands and when I go to edit profile only UK seems to be available in the country list (no other country). I am sitting in the Netherlands so my IP should be reco...
  • 233 Views
  • 0 replies
  • 0 likes
  • Account
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! Change profile country

Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no Bahrain, actually there are not other countries be...

  • Newbie
  • Hi, I've moved to Bahrain from Italy, after two weeks my spotify disconnected and I can't log in until I change my profile county, I'm trying to change it since two days butin the options there is no...
  • Maxim
  • Spotify Star
  • 1997 Views
  • 3 replies
  • 2 likes
  • 1997 Views
  • 3 replies
  • 2 likes

Featured Artist On Incorrect Artist Page

I recently posted a track but the featured artists have the wrong artist page How can I fix this? https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv Their correct pages are Iotosh - https://open.spotify.com/artist/5IzolPBJ2JFhc2NeNA8LogKrs. - http...

  • Newbie
  • I recently posted a track but the featured artists have the wrong artist page  How can I fix this?    https://open.spotify.com/album/3YWnflrFML4noU7j2USAVv   Their correct pa...
  • Maxim
  • Spotify Star
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

My year in music showing someone else’s music (account hacked?)

I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip hop or r n’ b, I never heard any of em before. They ...

  • Casual Listener
  • I just recived my year in music and it is totally of. My top played song is a song I never heard before and it is a genre I never listens to, hip hop. In my top 100 song I had around half being hip h...
  • 336 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 336 Views
  • 0 replies
  • 0 likes

Someone changed my Email Address

Today I got an email saying: We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was: My emailIt's now: spotify@snc.comIf you meant to do that, then no worries. It's business as us...

  • Newbie
  • Today I got an email saying:   We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was: My email ...
  • Luke
  • Spotify Star
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Solved!! Change Country

I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (payment card of the new country), but dosen't work. And I...

  • Casual Listener
  • I want to change the country on my account, I've alreary try the two diffrents options settings, one is blocked I can't change on the page edit profile and the other one for the premium users (paymen...
  • lcusa
  • Newbie
  • 7670 Views
  • 10 replies
  • 0 likes
  • Account
  • 7670 Views
  • 10 replies
  • 0 likes

spotify.me error

when i try and view my spotify.me data, it says "Looks like you don’t have enough data for us to show your listening history" despite the fact i have multiple playlists with hundreds of songs, please fix this.

  • Casual Listener
  • when i try and view my spotify.me data, it says "Looks like you don’t have enough data for us to show your listening history" despite the fact i have multiple playlists with hundreds of songs, please...
  • 253 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 253 Views
  • 0 replies
  • 0 likes

spotify.me error

Everytime i enter at spotify.me it shows me a mensage with "Looks like you don’t have enough data for us to show your listening historyMay we suggest a playlist?" How many songs i must have ? i have this spotify account for like 2 years and my playli...

  • Casual Listener
  • Everytime i enter at spotify.me it shows me a mensage with    "Looks like you don’t have enough data for us to show your listening history May we suggest a playlist?"    How ...
  • yungshekels
  • Casual Listener
  • 3320 Views
  • 5 replies
  • 6 likes
  • 3320 Views
  • 5 replies
  • 6 likes

Can’t cancel premium account

I created an account by logging in to a phony Facebook account. I got the free trial of premium. Shortly after creating this account with the phony Facebook account I decided to use that phony Facebook account as an actual account. I added new inform...

  • Newbie
  • I created an account by logging in to a phony Facebook account. I got the free trial of premium. Shortly after creating this account with the phony Facebook account I decided to use that phony Facebo...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

how to resolve double accounts/ emails

I just purchased spotify premium on my laptop and was trying to change the email on my account, which says it's already taken. turns out my husband had just downloaded spotify onto my phone and used my other email. i want to get both phone and deskto...

  • Newbie
  • I just purchased spotify premium on my laptop and was trying to change the email on my account, which says it's already taken. turns out my husband had just downloaded spotify onto my phone and used ...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

LOgging in

Ok so on my old phone I had a spotify account and bought priumium and I got a new phone and try to log in with username and it said username didn't exist so I thought if I cleared my cache it would fix something I got logged out and I can't find my a...

  • Newbie
  • Ok so on my old phone I had a spotify account and bought priumium and I got a new phone and try to log in with username and it said username didn't exist so I thought if I cleared my cache it would f...
  • 177 Views
  • 0 replies
  • 0 likes
  • Login
  • 177 Views
  • 0 replies
  • 0 likes

I forgot my username and email and password

I have an active premium account. And need to log in. How can I fix this?

  • Newbie
  • I have an active premium account. And need to log in. How can I fix this?
  • Deiona
  • Newbie
  • 52443 Views
  • 16 replies
  • 1 likes
  • 52443 Views
  • 16 replies
  • 1 likes

Unable to log in using my email address and password / password reset email not being sent

I have automatically been logged out of Spotify on my phone and the email address / password associated with my account is not working to log onto the app or the website. I have tried resetting the password but the email with the password reset link ...

  • Visitor
  • I have automatically been logged out of Spotify on my phone and the email address / password associated with my account is not working to log onto the app or the website. I have tried resetting the p...
  • 186 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 186 Views
  • 0 replies
  • 0 likes

transfer

can spotify transfer my songs from my old account to my new account since my old accounts email is not in use and thus i don not have acess to it

  • Newbie
  • can spotify transfer my songs from my old account to my new account since my old accounts email is not in use and thus i don not have acess to it 
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes