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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14913 Views

7 replies

11 likes

Security
  • 14913 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554884 Views

991 replies

116 likes

Account
  • 554884 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131276 Views

74 replies

12 likes

Account
Login
Premium
  • 131276 Views
  • 74 replies
  • 12 likes

Diese E-Mail-Adresse wird bereits benutzt.

Bei der Aktualisierung des Kontos bekommen ich oben angegebene Fehlermeldung. Wenn ich jedoch ueber Passwort zuruecksetzen die Mailadresse aus dem Konto angebe, bekomme ich auch den mir bekannten Benutzername angezeigt. Was laeuft falsch?

Newbie

Bei der Aktualisierung des Kontos bekommen ich oben angegebene Fehlermeldung. Wenn ich jedoch ueber Passwort zuruecksetzen die Mailadresse aus dem Konto angebe, bekomme ich auch den mir bekannten Ben...

1602 Views

0 replies

0 likes

  • 1602 Views
  • 0 replies
  • 0 likes

Solved!! Family plan and existing premium membership

I want to sign up for the family plan discount. My daughter currently has a premium plan. Can I turn her premium plan into a family plan and we join her plan or do I need to start a family plan and have her join my plan? If that is the case can she t...

Newbie

I want to sign up for the family plan discount. My daughter currently has a premium plan. Can I turn her premium plan into a family plan and we join her plan or do I need to start a family plan and h...

analiaocchi

Newbie

18761 Views

14 replies

0 likes

Subscription
  • 18761 Views
  • 14 replies
  • 0 likes

accepting Family Plan invitations

I have upgraded to Family plan and sent 3 invitations, however the reipients cannot registere using the code which has been sent to their e mails, either nothing happens or it says that the user name/e mail is incorrect; I am entering the username or...

Casual Listener

I have upgraded to Family plan and sent 3 invitations, however the reipients cannot registere using the code which has been sent to their e mails, either nothing happens or it says that the user name...

gingernut_19

Casual Listener

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

account login facebook gone

today i wanted to login with my account with facebook but spotify says there is no account with this facebook what to do now

Newbie

today i wanted to login with my account  with facebook but spotify says there is no account with this facebook what to do now

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

spotify family invite bug

I don't know why, my brother was kicked out of the family account and now every time I try to invite him again spotify gives me the same error (3. ops, something went wrong) I don't know what to do, I don't want to cancel the subscription and subscri...

Newbie

I don't know why, my brother was kicked out of the family account and now every time I try to invite him again spotify gives me the same error (3. ops, something went wrong) I don't know what to do, ...

Maxim

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Logging me into different account

So I have a premium account with a profile picture and everything but when I log in using my email it takes me to a different account ?

Visitor

So I have a premium account with a profile picture and everything but when I log in using my email it takes me to a different account ?

Luke

Spotify Star

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Any ideas?! Help!

Please see attached photo when i try to login with FB. I may have had a free account years ago - does anyone know how to resolve!?

Newbie

Please see attached photo when i try to login with FB. I may have had a free account years ago - does anyone know how to resolve!?

Luke

Spotify Star

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Cannot create an account

Hi there, My brother is trying to create an account but it is not working either through Facebook or through the normal signup way. Through Facebook it says "oops something went wrong" and through the normal way it just stays on the page as can be se...

Newbie

Hi there,   My brother is trying to create an account but it is not working either through Facebook or through the normal signup way. Through Facebook it says "oops something went wrong" and t...

Luke

Spotify Star

387 Views

1 replies

0 likes

Account
  • 387 Views
  • 1 replies
  • 0 likes

Change account facebook

Hello, I linked the facebook account errata when I sign up for facebook, I am premium and would like to change to my usual account. how to proceed

Newbie

Hello, I linked the facebook account errata when I sign up for facebook, I am premium and would like to change to my usual account. how to proceed

197 Views

0 replies

0 likes

Account
  • 197 Views
  • 0 replies
  • 0 likes

Can not access my premium

Paid my subscription yesterday thru the PlayStation network I received my recpiet but my account won't upgrade to premium Sony Interactive Entertainment (SIE) Consumer Services says everything is fine on their end @SpotifyCares will not respond what ...

Newbie

Paid my subscription yesterday thru the PlayStation network I received my recpiet but my account won't upgrade to premium Sony Interactive Entertainment (SIE) Consumer Services says everything i...

Maxim

Spotify Star

239 Views

1 replies

0 likes

Premium
  • 239 Views
  • 1 replies
  • 0 likes

Account Hacked

It's really quite disconcerting that I can't call you people on the phone to tell you how disappointed I am in your service. My account was not only hacked by some unknown person, but they added a family plan to my subscription so they could add all ...

Newbie

It's really quite disconcerting that I can't call you people on the phone to tell you how disappointed I am in your service. My account was not only hacked by some unknown person, but they added a fa...

Maxim

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

My gift card for premium account doesn’t work

Hello everybody! I gift a premium account and we receive the activation code. Once putting the code the website said that this code is not available in my country. What should I do for make it works?

Newbie

Hello everybody! I gift a premium account and we receive the activation code.  Once putting the code the website said that this code is not available in my country.  What should I do for ...

Maxim

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Bought a year Premium but my account ran out

Hi I bought a year premium service which was nice, but I also had the fisfortune that my creditcard was cancelled due to online theft suspisions. This meant that all services that I have registered it to, including spotify is slowly running out. Now ...

Casual Listener

Hi   I bought a year premium service which was nice, but I also had the fisfortune that my creditcard was cancelled due to online theft suspisions. This meant that all services that I have reg...

376 Views

0 replies

0 likes

Account
Premium
Subscription
  • 376 Views
  • 0 replies
  • 0 likes

Don't have email address!!

I logged into the Spotify directly with my fb. But it didn't give me a chance to set my account. Now, I only can log in with the fb account. I need to set a email and password. NEED HELP!!!

Newbie

I logged into the Spotify directly with my fb. But it didn't give me a chance to set my account. Now, I only can log in with the fb account. I need to set a email and password.    NE...

zeppelinracer

Music Fan

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Nao consigo conectar a conta do facebook

Tem alguns dias que estou tentando sem sucesso, conectar a conta do facebook com a conta do Spotify, sempre retorna uma mensagem com erro dizendo pra tentar mais tarde. Spoiler (Highlight to read)

Newbie

Tem alguns dias que estou tentando sem sucesso, conectar a conta do facebook com a conta do Spotify, sempre retorna uma mensagem com erro dizendo pra tentar mais tarde.     

561 Views

0 replies

1 likes

Account
Other
Premium
  • 561 Views
  • 0 replies
  • 1 likes

What's with the new login in screen BS?

Premium member, selected the app on my android, got some new stupid dancing f*ckwit login screen - I never logged out?!?!? Click on login, I can't because I'm offline, now I hit cancel and re-entered my "pw" as per the current best f#cking shot in da...

Newbie

Premium member, selected the app on my android, got some new stupid dancing f*ckwit login screen - I never logged out?!?!? Click on login, I can't because I'm offline, now I hit cancel and re-entered...

279 Views

0 replies

0 likes

  • 279 Views
  • 0 replies
  • 0 likes

Solved!! Nao pagar boleto

Eu decidi me inscrever no Premium com uma das promocoes que oferecem, escolhi o boleto como forma de pagamento, mas depois de gerar ele, descobri que a promocao nao era valida por esse metodo. Tem problema se eu nao pagar o boleto? Vai gerar cobraca ...

Visitor

Eu decidi me inscrever no Premium com uma das promocoes que oferecem, escolhi o boleto como forma de pagamento, mas depois de gerar ele, descobri que a promocao nao era valida por esse metodo. Tem pr...

Zwei

Newbie

2597 Views

1 replies

1 likes

  • 2597 Views
  • 1 replies
  • 1 likes

Spotify Family always switching back to Free

I was invited to Spotify Family, twice. We live in the same house, but Spotify always sends me an email (which I always miss for some reason) asking to verify my account. After 7 days and I haven't verified, I was switched to Free. This happened TWIC...

Newbie

I was invited to Spotify Family, twice. We live in the same house, but Spotify always sends me an email (which I always miss for some reason) asking to verify my account. After 7 days and I haven't v...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Login won't recognize my username or email

I've been kicked out of Spotify and am unable to log back in. I usually log in through Facebook but that isn't working saying that "I'm unable to log in. Either username or password is incorrect". When I attempt log in using my username it says the s...

Casual Listener

I've been kicked out of Spotify and am unable to log back in. I usually log in through Facebook but that isn't working saying that "I'm unable to log in. Either username or password is incorrect". Wh...

python1774

Newbie

6515 Views

4 replies

1 likes

Login
  • 6515 Views
  • 4 replies
  • 1 likes

Solved!! iTunes gift card vs. using credit card

When I connect my credit card to get Spotify Premium, will it charge me on my credit card or will it use the money from my iTunes account (from iTunes gift cards)

Newbie

When I connect my credit card to get Spotify Premium, will it charge me on my credit card or will it use the money from my iTunes account (from iTunes gift cards)

itu_

Community Legend

17205 Views

1 replies

0 likes

  • 17205 Views
  • 1 replies
  • 0 likes