Payment

[kober1986]

Hi,
On the app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. I thought maybe if I deleted the app and reinstalled it would work. Still nothing.

[osornios]

@kober1986

You need login to the website to check the status of your subscription here:

https://www.spotify.com/account/subscription/

and also check your receipts here:

https://www.spotify.com/account/subscription/receipt/

[hugofragozo]

i have the same problem with my desktop app, i log in it but it says that my payment didint work, but the payment was done 1 week ago

[osornios]

Hey @hugofragozo,

Did you get an email receipt for your subscription purchase?

In it, it shows the Spotify username you paid for:

Username/ID:        xxxxxxx

Login with that username to the website to check the status of your subscription, and your receipts.

If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂