Paypal payment keeps failing, despite matching countries

[michieljurrjens]

Hi guys,

I hope you can help me out with this one. I'm trying to upgrade to Unlimited, using my Paypal account. I connected my Dutch bank account to my Paypal account, since I haven't got anything like a credit card.

My Spotify account is registered in the Netherlands, so is my Paypal account. But as soon as I try to upgrade, my browser forwards me to Paypal, to verify my Paypal account and to accept the terms and conditions, and afterwards I return to the Spotify website, which tells me "Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in a different country to the one you chose. Please try again or contact customer support if the problem remains."

Like I said, everything is registered in the Netherlands, I've checked it several times now. I hope there's still something I can do. All I want is to enjoy unlimited music 🙂

Thanks!

[Sam]

Hi,

I'm sorry to hear this. For any payment trouble, it's best that you contact our payments team. Just head to 'About us' above, then 'Contact Form'.

It's also worth checking our FAQs regarding payments here. A change of internet browser might also be worth a try.