Phone contract to have free spotify premium but still on free trial

[Shaunachristina]

I have recently signed a mobile contract with Vodafone, as part of this contract I am supposed to get free premium for two years but I am still on the free version, how can I resolve this?

[Maxim]

Hey @Shaunachristina,

I'd recommend getting in touch with Spotify Support so that they can check out your account, and also Vodafone to ensure everything’s up and running smoothly from their end.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.